Technical information

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procedures (below), you still have an error condition which prohibits regular printing, then one of the

ink cartridges probably has internal electrical damage (micro-electronics failure)*; such a failure is

unrelated to the ink cartridge refilling process. Typically, when the cartridge fails the problem is

'masked' by the ink out/empty condition so it can be difficult to distinguish between the two. Question:

can you identify which ink cartridge is causing the issue?

Normally you would reset the cartridge low ink level monitoring in order to clear the ink level alarm

condition using the procedures below (sounds like you already tried this). However, if you can still print

at the moment, then you may need to wait until the "Ink Has Run Out" message, or similar,

appears....then you can go ahead and perform the printer reset as described below.

We suggest you first attempt the basic/universal ink level reset procedures before attempting any of the

more advanced procedures provided on the Inkjet411 site:

A. Standard Ink Level Reset Procedure (printers without LCD display):

[ Refer to the 1st support video: http://inkjet411.com/?page_id=62 ]

1) At computer screen message, select ‘Stop’/’Reset’, ‘OK’, or ‘Resume’.

….or….

2) Select ‘Stop’/’Reset’, ‘OK’ or the ‘Resume’ button (triangle symbol inside of a circle) on your printer

for 5-8 seconds:

- Printing may continue under the ‘ink out’ condition.

B. Standard Ink Level Reset Procedure (printers with LCD display):

[ Refer to the 2nd support video: http://inkjet411.com/?page_id=62 ]

1) Install cartridge and start print job.

2) After first message appears, click ‘OK’ to continue. Printer should start printing.

3) If second message appears and printer’s LCD screen displays error code “E”, then DO NOT click

‘CANCEL PRINTING’.

4) Press and hold down ‘Stop’/’Reset’ button (triangle-circle icon) on your printer for 5-8 seconds.

Printer should start printing.

If you are able to produce a self test print, this is good since it illustrates that the cartridges are

electrically stable...if you observe any 'E' or 'V' error states (i.e. E13 or V162 for example), this may

indicate there is possibly an internal electrical problem with one of the ink cartridges. Refer to your user

guide if E/V error messages are displayed.

If, following a reset of the printer via the ‘Stop/Resume’ button, printing is permitted but the ‘Ink Low’

indicator continues to be lit then one of the inks cartridges may be suffering from marginal internal

electrical performance – a potential failure of the cartridge may eventually occur which will prevent

printing.

NOTE: There are additional ‘reset’ procedures provided on Inkjet411 (see SUPPORT DOCUMENTATION -

CANON RESET METHODS pdf document): http://inkjet411.com/?page_id=62