Technical information
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210
-Thank you
HP 564 “Incompatible Older Generation Cartridge Installed” ERROR MESSAGE
Regarding your recent inquiry about the HP 564 cartridge error (“Incompatible Older Generation
Cartridge Installed”) which is preventing printing, unfortunately your ink cartridge was likely
manufactured before Sept 2010 and is incompatible with the newer line of HP Photosmart and Deskjet
printer models. You will need to obtain a new ink cartridge manufactured after September 2010 (all
cartridges at retail should now be >July 2012).
Refer to HP’s website for more information on this change (implemented by HP):
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02435884&lc=en&cc=us&dlc=en
You should discuss the possibility of a refill refund with your local Costco stating that an Inkjet411
representative verified the HP564 ink tank version/date was not compatible with your printer model.
We regret your inconvenience, and we hope that you will continue to consider the compelling value of
inkjet refilling in the future.
Please watch video at the following link which explains typical printer operations when using refilled
HP564 ink cartridges: http://inkjet411.com/?page_id=2317
Please let us know if you have any further questions on this. For any additional questions please contact
us directly: Inkjet411help@gmail.com
-Thank you
HP 564/920/940 "Incompatible Printhead" (or “Cartridge Error”, “Printhead installed is not intended for
use in this printer”, or “is damaged”, or “Ink System Failure” message)
Regarding your recent inquiry about the HP 920 cartridge error which is preventing printing....let's run
thru a quick checklist to ensure we cover all variables which could be causing the issue:
1) If you received an "Unauthorized ink", "non-HP ink", "counterfeit ink" or similar message, you can
simply ignore/dismiss these messages by pressing 'OK' once for each cartridge, so that the printer
resumes its normal operation. NOTE: Receiving these kinds of ongoing alert messages is COMPLETELY
NORMAL when using refilled ink cartridges. Refer to NOTE 2 below for more information. Refilling the
ink cartridges does not include reprogramming of the ink cartridges, so this will not be a factor.
http://inkjet411.com/?page_id=1407 (564s)
http://inkjet411.com/?page_id=1589 (920s)