Technical information

192

NOTE: An ‘Expired Ink’ message cannot be bypassed nor can you switch into a different print mode (i.e.

black/greyscale, etc.). Light Cyan and Light Magenta colors are typically not used for plain paper printing

and will last much longer (i.e. 4-5X) than the 4 primary colors (CMYK).

If you receive the ‘CARTRIDGE NOT INTENDED FOR USE IN THIS PRINTER’ / ‘INCORRECT INK CARTRIDGES

INSTALLED’ error messages, please verify you are not using HP02 ink cartridges with the following serial

numbers (these are ‘one time use only cartridges’ that are intended to be used once du ring the initial

printer setup – you will need to dispose them as they can no longer be used): C9338, C9339, C9340,

C9341, C9357, C9358

For more information from HP on this:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01135910&cc=no&dlc=no&lang=no&lc=en&printa

ble=no&product=3315742&rule=4205

If the cartridge chip has been replaced/reprogrammed (i.e. a 2

time), then this ink level alert may be a

printer defect and not a cartridge issue. It is suggested to reset the printer by:

1) Printers with 1-9 keypad

a. Unplug the power cable from the back of printer.

b. Hold down number 9 & # keys, plug in the power and turn the printer on.

c. The printer will reset itself.

2) Printers without 1-9 keypad:

a. Turn off the HP All-in-One by pressing the On button.

b. Unplug the power cord from the back of the HP All-in-One.

c. Plug the power cord back into the HP All-in-One.

d. Turn on the HP All-in-One by pressing the On button.

e. Check the printer for the error message. If the error message still displays, go to the

next step.

If the problem still cannot be corrected, then remove and thoroughly clean the smart chip surfaces on

the rear side of each ink cartridge. Instructions can be found here:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01135910&cc=no&dlc=no&lang=no&lc=

en&printable=no&product=3315742&rule=4205

If an error condition persists then we suggest that you thoroughly review the steps outlined on our HP

02 support page: http://inkjet411.com/?page_id=35

To verify overall printer performance and to check the electrical health of the built-in PRINTHEAD (i.e.

run the ‘Tap 43’ diagnostic test) please refer to the applicable video procedure*