Technical information

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Refer to the HP Printer Diagnostic’s document (PDF file) at the following link for advanced diagnostic
tests for your printer model: http://inkjet411.com/?page_id=1813
To completely verify the ink lines are clear and working correctly, print the “INK RECOVERY TEST PRINT”
from our Test Prints page (intense color drop pattern): http://inkjet411.com/?page_id=146
As an option (to help conserve ink), you could just run the Self-Test Report (under ‘PRINT REPORT’
menu), this will verify nozzle performance and that each color is firing a solid band of color (i.e. you
should not see any bands or missing lines in the pattern). This is also a good test to help isolate which
color (or portion of the electronic PRINTHEAD*) may be causing the issue.
If a problem persists (poor print quality/nozzle misfiring/missing colors, etc.), then we suggest that you
thoroughly review the steps outlined on our HP 02 support pages, including printer cleaning and service
station cleaning. It is suggested you refer to printer manufacturer instructions first as the Inkjet411
procedures are provided for informational purposes only. A dirty service station can cause poor image
quality and/or ink cross-contamination between different colors.
http://inkjet411.com/?page_id=35 (HP 02 main page)
If this does not remedy the problem, then you may have a defective PRINTHEAD* in the printer (worst
case scenario), unrelated to the refilled cartridges.
*The HP 02 ink series printer models have an electronic PRINTHEAD within the base of the carriage
assembly (responsible for pulling ink from the 4 ink cartridges and then firing the ink droplets onto the
paper) – the HP 02 PRINTHEAD typically has a maximum life of approximately 25,000 pages (~15,000
page average). Unfortunately, the permanent PRINTHEAD is not replaceable.
http://inkjet411.com/?page_id=2054
We trust this helps explain the issue your printer is currently experiencing. For any additional questions
please contact us directly: [e-mail]
-Thank you
HP 02 – EXPIRED INK / THE CARTRIDGE IS NOT INTENDED FOR THIS PRINTER…ERROR MESSAGES
Regarding your recent inquiry about the HP 02 cartridge error message (“EXPIRED INK” / “THE
CARTRIDGE IS NOT INTENDED FOR THIS PRINTER”) in your HP Photosmart C6180 printer, based on your
problem description, this could be either cartridge’s smart chip is improperly programmed, the chip has
expired (25 month life!), startup cartridges are installed in the printer or there is poor connectivity
between the ink cartridge and the printer.
Verify none of the ink cartridges have “expired ink”:
1) Check your printer software’s ‘Device Information’ (…the full driver package needs to be
installed to view this). The installation and expiration dates for each cartridge should be displayed.
2) Return the ink cartridge to your refill center for reprogramming (or chip replacement).