Technical information

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Paper types used (i.e. plain paper, photo papers & matte/heavy bond papers) and paper edge curl (i.e.
duration in printer and/or exposure to low relative humidity) can also quickly lead to premature
printhead failures due to physical ‘head strikes’ of the paper edges making repeated contact with the
printhead nozzle plate surfaces.
Please let us know if you have any questions regarding the technical information provided. For any
additional questions please contact us directly: [e-mail]
-Thank you
HP 02 – CARTRIDGE PROBLEM ERROR – MULTIPLE CARTRIDGES
Regarding your recent inquiry about the HP02 cartridge error messages ("Cartridge Problem; The
following cartridge appears to be missing or damaged") associated with your HP PS C7100 printer, it
sounds like either the refill operator forgot to replace all the smart chips (attached to bottom of each ink
cartridge) or the permanent built-in printhead has suffered an electrical failure. We first suggest you
take your cartridges back to Costco and request they either re-program the chip (or replace them) since
none are being recognized....however, let's run just a few simple checks first to screen out all variables,
including PRINTHEAD electrical performance (if possible to perform)....
A. Remove the ink cartridge from the printer and carefully inspect the small chip on the bottom/rear
side of ink cartridge - ensure there is no ink residue on gold contact surfaces. Clean with an isopropyl
dampened lint free clean, as necessary. Refer to picture at following Inkjet411 site link:
http://inkjet411.com/?page_id=35
....or....
refer to instructions at HP.com:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01135910&cc=no&dlc=no&lang=no&lc=
en&printable=no&product=3315742&rule=4205
B. Verify you are NOT using HP02 ink cartridges with the following serial numbers (these are ‘one time
use only cartridges’ that are intended to be used once during the initial printer setup – you will need to
dispose them as they can no longer be used): C9338, C9339, C9340, C9341, C9357, C9358
For more information from HP on this:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01135910&cc=no&dlc=no&lang=no&lc=
en&printable=no&product=3315742&rule=4205
C. To verify overall printer performance and to check the electrical health of the built-in PRINTHEAD (i.e.
run the ‘Tap 43’ diagnostic test) please refer to the applicable video procedure*
http://inkjet411.com/?page_id=2377 (Printers without 1-9 keypad)
http://inkjet411.com/?page_id=2391 (Printers with 1-9 keypad)