Technical information

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approximately 7-8 sets of ink cartridges). The Print Quality Report reveals total number of pages printed.
http://inkjet411.com/?page_id=2054
For information on HP 564 refilling tips please watch the video here:
http://inkjet411.com/?page_id=1983
Please review all steps and let us know if you have any further questions. For any additional questions
please contact us directly: [e-mail]
-Thank you
HP 920 - PRINT QUALITY / POOR PRINTING / FADED TEXT / MISSING COLORS
Regarding your recent inquiry about the HP 920 cartridge print quality/missing color issue in your
Officejet 6500 printer, please note this type of problem is common (since it is possible to run each color
completely dry in this printer model) and is completely recoverable. Based on your problem description,
it sounds like there is an air bubble in one of the printer ink lines or a portion of the PRINTHEAD* is dry,
so you should perform a "Clean PrintHead" procedure from your printer control panel (i.e. select 'Tools'
- 'Clean Printhead', or similar), you will likely need to perform it two to three times (2X-3X) in a row to
recover the ink system. If this doesn't work you may wish to jump straight to procedure E below. Please
read thru all the checks below prior to beginning:
NOTE: If one or more the colors were previously dry fired during printing (i.e. if you continued printing
using only a few colors to one, air may have been accidently ingested into the ink lines between the
cartridge(s) and PRINTHEAD*. To recover from this problem, you may have to run the "Clean Printhead"
procedure 2-3 times: http://inkjet411.com/?page_id=1589
A. Watch the video on the HP 920 support page which describes some of the common issues you
may encounter with refilled ink cartridges: http://inkjet411.com/?page_id=1983
- Please note that poor print problems are somewhat common and is completely
recoverable in most cases.
B. Then to verify the lines are clear and working correctly, print the “INK RECOVERY TEST PRINT”
from our Test Prints page: http://inkjet411.com/?page_id=146
C. Then we suggest you run the self-test print (under maintenance/tools menu), this will verify
nozzle performance and that each color is firing a solid band of color (i.e. you should not see any
bands or missing lines in the pattern). This is also a good test to help isolate which color (or
portion of the electronic PRINTHEAD*) may be causing the issue.
D. If a problem persists (poor print quality/missing colors, etc.), then we suggest that you
thoroughly review the steps outlined on our HP 920 support pages, including PRINTHEAD*
removal/printer cleaning and service station cleaning. It is suggested you refer to printer