Technical information

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Once you have determined the suspect cartridge(s), we suggest you bring the cartridge, or cartridges,
back to the Costco Photo Department and have it re-programmed. Also, have it weighed at the Costco
Photo Department to ensure that it was properly filled.
If this does not remedy the problem, then you may have a defective print head in the printer (worst case
scenario), unrelated to the refilled cartridges.
We apologize for the inconvenience in advance. For any additional questions please contact us directly:
[e-mail]
-Thank you
EPSON OR CANON IIT: “NON-GENUINE” & “UNRECOGNIZED CARTRIDGE” ALERT MESSAGES
Regarding your recent inquiry about the printer alert messages, please note that "non-genuine ink"
messages are completely normal. You can dismiss this message by pressing 'OK', 'Proceed', 'Continue',
etc. on your computer or printer display. However, if you receive other messages (i.e. “Unrecognized
Cartridge”, Red X’s, etc.) and printing is not permitted, then that particular ink cartridge probably has a
mis-programmed chip during the refill process.
If this is the first time you have refilled an ink cartridge, please be aware that ‘multiple’ non-genuine ink
alert messages will be displayed…often you will need to navigate thru the menu (i.e. click right arrow
button) etc. to move thru the prompts. Select ‘OK’, ‘Dismiss’ or ‘Continue’ to bypass these alerts. As
well, additional alert messages may be displayed the first time you go to print or copy a document. Once
again, dismiss the ‘non-genuine’ prompts. For more information on this, please click here:
http://inkjet411.com/?page_id=73 (Epson tanks)
http://inkjet411.com/?page_id=1537 (Canon tanks)
For “Unrecognized Cartridge” and similar alert messages where printing is not permitted please identify
the respective cartridge and return it to the photo center for reprogramming. Also, have them check the
cartridge to ensure is has been properly filled.
NOTE: On some printer models you may need to scroll thru the menu options (i.e. right arrow key, etc.)
to help determine which specific ink cartridge is actually causing the ‘Unrecognized Cartridge’ error
condition. You only need to replace the actual cartridge which is causing the issue.
http://inkjet411.com/?page_id=1689 (Epson Advanced)
If this does not remedy the problem, then you may have a defective print head in the printer (worst case
scenario!), unrelated to the refilled cartridges.
For any additional questions please contact us directly: [e-mail]