Technical information

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plain pages) and color mode (black and white only vs. color/greys cale printing). Paper types used (i.e. plain paper,
photo papers & matte/heavy bond papers) a nd paper edge curl (due to age in printer or low relative humidity) can
also quickly lead to premature printhead failures due to physical ‘head strikes’ of the paper edges making repeated
contact wi th the printhead nozzle plate. As our ink formulations closely match Epson's formulations this is not root
cause for failure.
NOTE 2: In the event of a failed printhead (flagged by a printer error such as “Replace Printhead”, etc.,
unfortunately the electronic PRINTHEAD assembly is ‘not easily’ customer replaceable....here's just a
glance of what's involved (3
rd
party video): http://www.youtube.com/watch?v=9D2uYopOrlI
We apologize for the inconvenience this has caused you. Please let us know if you still cannot recover or
have any further questions on the current issue.
For any additional questions please contact us directly: [e-mail]
-Thank you
“COMPATBILE” IIT CARTRIDGE - CARTRIDGE ERROR MESSAGE
Regarding your recent inquiry about a cartridge error message associated with your Epson T098
cartridge, you stated that the ink cartridge was 'compatible' - just so you are aware, Costco only
provides refilling services for genuine Epson ink tanks for reprogramming (there is far too much
variability with compatible/remanufactured or rebranded ink tanks - see NOTE below for more
information on this). Now, if this is truly a compatible ink cartridge, there is no guarantee of cartridge
smart chip reprogramming success. If you only have original/genuine ink tanks (i.e. with manufacturer’s
logo/artwork), then please disregard.
NOTE: A compatible, remanufactured or re-branded ink cartridge can be problematic when installed into
the printer following refilling. Compatible cartridges are typically purchased on-line or at select retailers
(i.e sold under a different label than the regular HP, Canon, Epson, Lexmark or Dell cartridge packaging)
and is essentially a “remanufactured tank (aka….” It’s a remanufactured tank”) of the original
HP/Canon/Epson/Lexmark/Dell genuine ink cartridge. For the best refilling experience, only use
original/genuine ink tanks.
Based on your reported error/problem description, the cartridge probably has a defective chip which
was mis-programmed during the refill process. Let's first confirm if one (1) or all cartridges are
registering as empty (i.e. Red X's on printer display / Windows pop-up message). Please visit the
following Inkjet411 support page which will help you further determine this:
http://inkjet411.com/?page_id=73 (Epson)
NOTE 2: On some Epson printer models you may need to scroll thru the menu options (i.e. right arrow
key) to help determine which specific ink cartridge is actually causing the ‘Unrecognized Cartridge’ error
condition. You only need to replace the actual cartridge which is causing the issue.