Technical information

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chip surfaces if present; click here to see 2 different pictures of this along with cleaning instructions:
http://inkjet411.com/?page_id=1939
If you have already returned from Costco a 2nd time (2nd attempt at chip reprogramming) and the
cartridge is still not recognized, then the cartridge’s internal ink low/empty detection circuit is likely
defective and the cartridge will need to be replaced with a new one. Unfortunately there is no way for
the operator to screen the cartridge for this unusual type of failure condition (it is qu ite rare).
There is an outside chance that the Epson chip resetter could be defective, but then we would have
observed many customers from the same refill store reporting the same issue - if you had other
cartridges refilled successfully, then this will rule out the chip resetter as the cause of failure.
We suggest you install a new original/genuine Epson ink cartridge to eliminate the suspect refilled ink
cartridge as the failure variable........this will also rule-out the printer’s built-in PRINTHEAD as being the
cause of failure. We regret your inconvenience, and we hope that you will continue to consider the
compelling value of inkjet refilling in the future.
NOTE: If the problem occurs with a new original/genuine cartridge, then you may have a defective
PRINTHEAD in the printer (worst case scenario), unrelated to the refilled cartridges. Unfortunately this
electronic assembly is ‘not easily’ customer replaceable....here's just a glance of what's involved (3
rd
party video): http://www.youtube.com/watch?v=9D2uYopOrlI
Epson WF 610 Usage/Cleaning Tips from Epson:
http://www.epson.com/cgi-
bin/Store/support/supDetail.jsp?BV_UseBVCookie=yes&infoType=Videos&oid=130786&prodoid=63084
540
Epson WF 520 Cleaning Tips from Epson:
http://link.brightcove.com/services/player/bcpid744308446001?bckey=AQ~~,AAAAFIvhCZk~,7xyzJ_9_m
5HJqr6zOExbqAEPUb91B__5&bctid=929694625001
We apologize for the inconvenience this has caused you. For any additional questions please contact us
directly: [e-mail]
-Thank you
EPSON - SEVERE PRINT QUALITY PROBLEM (MISSING COLOR/COLORS)
Regarding your recent inquiry about the Epson T125 black ink cartridge and severe print performance
issue you are currently observing with your Epson Workforce 325 printer, we suggest you 1
st
attempt a
‘HEAD CLEANING’ via you printer’s control menu (this will pull some ink thru the cartridge and into the
PRINTHEAD....effectively wetting the ink ports and priming the PRINTHEAD). If the print quality still does
not improve then we suggest you perform a manual PRINTHEAD wetting - refer to instructions below.