Technical information

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Regarding your recent inquiry about the Epson T125 cartridge error message associated with your Epson
NX625 printer, based on the observed 'Red X' on the display, it sounds like the cartridge probably has a
defective chip which was mis-programmed during the refill process.
OTHER POSSIBLE CAUSES OF FAILURE:
1) Either the external chip or internal ink sensor is electrically bad (the internal ink sensor detects if
cartridge is really out of ink)
2) Ink cartridge may not be filled properly – refiller would need to weigh cartridge to verify. If the ink
sensor does not see ink in the printer it does not matter how many times you reset the tank.
3) The chip resetter (at refill store) has an issue – if we suspect this is an issue we contact the store
directly.
On some Epson AiO printer models you may need to scroll thru the menu options (i.e. right arrow key)
to help determine which specific ink cartridge is actually causing the ‘Unrecognized Cartridge’ error
condition and/or to bypass the nuisance messages/prompts. On the other hand, for general 'non-
genuine' cartridge alerts, typically you can bypass these errors by clicking thru the acknowledgement
prompts or via the arrow keys.
If an 'unrecognized' cartridge alert message (i.e. Red X), or simi lar, is observed and cannot be bypassed,
we suggest you bring the YELLOW cartridge back to the Costco Photo Department and have it re -
programmed.
Please visit the following Inkjet411 support page which will help you understand the various caveats and
messages you will see at the printer when using refilled Epson cartridges:
http://inkjet411.com/?page_id=73
We sincerely apologize for the inconvenience in advance. For any additional questions please contact us
directly: [e-mail]
-Thank you
EPSON CARTRIDGE FAILURE – 2
ND
RESPONSE FOLLOW UP
First of all, out team extends an apology over the ongoing ink cartridge issue.
We suggest you remove the suspect ink cartridge(s), inspect the smart-chips condition (on rear side) and
ensure there are no cuts/gashes or ink residue present on the micro-chip surfaces. Clean dirty micro-