Technical information

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alerts, typically you can bypass these errors by clicking thru the acknowledgement prompts or via the
arrow keys: http://inkjet411.com/?page_id=1939
3) We suggest you remove all the ink cartridges, inspect the smart-chips condition (on rear side) and
ensure there are no cuts/gashes or ink residue present on the micro-chip surfaces. To be sure we
suggest you clean the micro-chip surfaces; click here to see 2 different pictures of this along with
cleaning instructions: http://inkjet411.com/?page_id=1939
4) If an 'unrecognized' cartridge alert message, or similar, continues to be observed and cannot be
bypassed, we suggest you bring the cartridge, or cartridges, back to the Costco Photo Department and
have it re-programmed. Also, have them check it to ensure that it was properly filled.
5) If the error continues (following ink tank re-programming a 2nd time), then we suggest you install a
new genuine Epson ink cartridge into the printer to verify the permanent PRINTHEAD is functioning ok.
Here is how the PRINTHEAD works: http://inkjet411.com/?page_id=2054
NOTE: Following refilled cartridge installation, your printer/computer may display an ink alert message
such as “non-genuine cartridge” or "you have not installed genuine Epson ink cartridges" – these are
COMPLETELY NORMAL alerts when using refilled ink cartridges. Press proceed/continue/accept/yes/OK
to dismiss the prompt. In some cases you may have to scroll over using the arrow keys to dismiss the
alerts. Additional alerts may be displayed the first time you go to print or copy – dismiss the alerts
accordingly to resume normal print operations. For more information on Epson ink cartridge alert
messages please visit: http://inkjet411.com/?page_id=1939
Please let us know if the 2
nd
chip re-programming does not solve the issue - we apologize for the
inconvenience in advance.
-Thank you
We sincerely apologize for the major inconvenience here; we are currently checking with the store to
see if their Epson re-programming tool is functioning correctly. We will advise as soon as we hear back.
For any additional questions please contact us directly: [e-mail]
-Thank you
___________________________
NOTE 2: If, after replacing the cartridge, or cartridges, with brand new Epson Original ink cartridges,
correct the problem, then you may have a defective cartridge (internal ink level monitoring circuit),
unrelated to the refilled cartridges. If, after replacing the cartridge, or cartridges, with brand new Epson
Original ink cartridges, does NOT correct the problem, then you may have a defective PRINTHEAD (i.e.
permanent electrical sub-assembly which the cartridges plug into).