Technical information

159

-Thank you

EPSON, HP 02/88 -- RESETTABLE CARTRIDGE ERROR MESSAGES

Regarding your recent inquiry about the Epson/HP cartridge error message associated with your

Epson/HP printer, the cartridge probably has a defective chip which was mis-programmed during the

refill process. We suggest you take the suspect ink cartridge back to Costco and request they either re-

program the chip (or replace it) since it is not being recognized....however, let's run just a few simple

checks first to screen out all variables.

Remove the ink cartridge from the printer and carefully inspect the small chip on the bottom/rear side

of ink cartridge - ensure there is no ink residue on gold contact surfaces. Clean contact surface with an

isopropyl alcohol dampened lint-free towel or cloth. Refer to picture at following Inkjet411 site link:

http://inkjet411.com/?page_id=35 (HP 02)

http://inkjet411.com/?page_id=973 (HP 88)

http://inkjet411.com/?page_id=1939 (Epson)

Please confirm if this is just a nuisance/annoyance alert (i.e. “non-genuine” cartridge ) vs. an actual

'unrecognized cartridge' alert (i.e. Red X's on printer display / Windows pop-up message). Please visit

the following Inkjet411 support page which will help you delineate the difference:

http://inkjet411.com/?page_id=73 (Epson)

http://inkjet411.com/?page_id=1372 (HP 02)

http://inkjet411.com/?page_id=973 (HP 88)

On some Epson printer models you may need to scroll thru the menu options (i.e. right arrow key) to

help determine which specific ink cartridge is actually causing the ‘Unrecognized Cartridge’ error

condition. You only need to replace the actual cartridge which is causing the issue.

Otherwise, we suggest you bring the cartridge, or cartridges, back to the Costco Photo Department and

have it re-programmed (or replaced as applicable). Also, request to have the cartridges weighed to

ensure that it was properly filled.

If this does not remedy the problem, then we suggest you remove the ink cartridge and thoroughly

inspect the PRINTHEAD’s electrical contact points for ink residue, etc. Reinstall cartridge(s) and test.

http://inkjet411.com/?page_id=35 (HP02 main page)

http://inkjet411.com/?page_id=973 (HP88 main page)

Worst case scenario, the PRINTHEAD may be defective, or at end of life, but typically you will receive

and ‘Ink System Failure’ or ‘Replace Printhead’ message (or similar) when this type of electronic

assembly failure occurs. Refer to video at following link which illustrates how the PRINTHEAD (or

PRINTHEADS) function in the printer: http://inkjet411.com/?page_id=2054