Technical information

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Before you refill your next ink cartridge, please refer to this video which provides some helpful
transportation tips to avoid any potential issues:
http://inkjet411.com/?page_id=1437
For any additional questions please contact us directly: [e-mail]
-Thank you
CARTRIDGE ALIGNMENT
Regarding your recent inquiry about cartridge alignment following a refill, after inserting the cartridge
into the printer, the printer/cartridge system should follow the same alignment procedure as for an
original cartridge. It is suggested you perform the alignment at the printer’s control panel and that you
may have to depress the ‘OK’ (or Copy/Resume) button up to 6 times in order to initiate the alignment.
For more information, please visit the "Nuisance Messages" page of your particular ink series section of
the Inkjet411 website: http://www.inkjet411.com/
If you continue to encounter alignment issues, then this is probably an electrical connection issue
between the printer and the cartridge (or an internal micro-electronic failure of the integrated ink
cartridge or built-in printhead). To help rule out other variables, please select “Solve My Problem” at
the Inkjet411 website: http://www.inkjet411.com/
NOTE: Unfortunately, alignment pages and internal self test prints will usually print Ok even if the
cartridge is internally electrically damaged. Do not use these test pages as a proxy for determining
whether a cartridge is good or bad, only the ‘Tap 41/43’ diagnostic test report can yield this information.
Follow the error message instructions shown, even if your exact error message is not listed. Please note
that many cartridges eventually do encounter problems or failures, especially after their original ink is
gone and they are re-used, and this is often unrelated to the refill process. Replacement of the cartridge
or printhead may be required.
SLOW PRINTING / CAN’T COPY OR SCAN (IPH CARTRIDGES)
Regarding your recent inquiry about 'slow printing'/’failure to copy’ following the cartridge refill, after
inserting the cartridge into the printer, the printer/cartridge system should follow the same start-up and
alignment procedure as for an original cartridge. From your description it sounds like a connectivity
issue between the ink cartridge and the printer control board, we suggest you perform a thorough
cleaning:
http://inkjet411.com/?page_id=1296
Please verify the age of the ink cartridge(s)....look at imprinted date on front (or rear) of ink cartridge. If
the ‘warranty expiration date’ has expired, then potential internal electrical cartridge failures can occur
due to internal corrosion, etc.