Technical information

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If the cartridge completely runs out of ink and continues to be used when it is dry, this could damage the
cartridge, so customers should promptly refill/replace their cartridge when the ink begins to fade. This
fading process is gradual, so that you will have sufficient time to refill/replace the cartridge before the
risk of empty cartridge printing. In summary, most refill customers agree that the huge savings of
refilling is much greater than the potential loss of the low ink indicator feature.
Before you refill your next ink cartridge, please refer to this video which provides some helpful
transportation tips to avoid any potential issues:
http://inkjet411.com/?page_id=1437
We hope this provides you with a thorough explanation as to why ink level monitoring is not available
when using refilled ink cartridges.
For any additional questions please contact us directly: [e-mail]
-Thank you
LOW INK MESSAGE (PRINTING NOT ALLOWED)
Regarding your recent inquiry about the 'counterfeit cartridge' alert. Please note that “Ink Low”, ‘Non-
genuine ink cartridge’ & 'Counterfeit' messages alerts are COMPLETELY NORMAL for all newer HP
integrated ink cartridges which have been refilled! While at first this may be considered an unusual
workflow, it does allow print operations to proceed.
These are normal nuisance alerts that can just be ignored by pressing continue/dismiss/Ok. You should
be able to continue with print operations until the print quality begins to fade.
The "low ink" or "no status" message typically occurs soon after a refill. It is a false signal, because the
printer cannot recognize that the cartridge has been refilled. Your cartridge is not low on ink, and
nothing is wrong with your refilled cartridge or printer. Unfortunately, you may also observe multiple
‘nuisance alert’ messages, these can be ignored as well. For more information on ‘low ink’ and
‘nuisance messages’ and what you should expect, please visit:
http://inkjet411.com/?page_id=396 (HP 60/61 Low Ink)
http://inkjet411.com/?page_id=420 (HP 60/61 Nuisance Messages)
http://inkjet411.com/?page_id=517 (HP 74/75 Low Ink)
http://inkjet411.com/?page_id=523 (HP 74/75 Nuisance Messages)
However, if the 'low ink' / 'nuisance messages' cannot be bypassed, there could be another issue. It is
suggested that you select 'OK' at the printer's control panel, up to six times to see if the impending
errors (hang) is cleared. Other potential issues can be verified by going to the "Solve My Problem"
section of the Inkjet411 website: http://www.inkjet411.com/ and select the HP 60/61 ink series family
and your printer model - follow the suggestions shown, including cartridge/printer cleaning procedures
and by running the diagnostic tests.