Technical information

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NOTE: “Empty” and “Low Ink” alerts are COMPLETELY NORMAL for all integrated ink cartridges which
have been refilled! While at first this may be an unusual workflow, it does allow print operations to
proceed. Your printer/computer may display an ink alert message, such as “non-genuine cartridge”.
Press proceed/continue/accept/yes/OK to dismiss this prompt. After refills, the printer cannot track the
ink level. The ink level indicator will falsely signal empty. In many cases, additional nuisance messages
may also appear – this is normal. Bypass all low ink warnings and nuisance alert messages.
To help determine/confirm which cartridge is causing the problem:
1. Open the cartridge access door.
2. Remove either cartridge (not both).
3. Close the cartridge access door.
-- If the computer message is Print Cartridge Error (or similar), then the print cartridge that is still in the
printer is the problem cartridge. If the computer message is NOT Print Cartridge Error (instead, it says
that the cartridge you have removed is ...Either missing, not detected, or incorrectly installed), then the
cartridge you have removed is probably the problem cartridge.
B. If you are able to successfully print and internal test print, but regular printing is not permitted, this is
also an indicator that one of the ink cartridges suffered an internal electrical failure. Please note that all
integrated ink cartridges will fail at some point in time*
Now, if printing is still prohibited, then is it likely an internal micro-electronic failure inside the cartridge.
These types of failures are relatively rare (i.e. 1-2 out of every hundred cartridges which get refilled).
*Many cartridges eventually do encounter problems or internal electrical failures, especially after their
original ink is gone and they are re-used, and this is often unrelated to the refill process. If both ink
cartridges are older than 2 years old then they are beyond their usable life (ink corrosion on contacts, or
nozzle plate contact points, ultimately leads to internal micro-electronic failure of the cartridge).
However, if your printer works routinely after inserting a brand new cartridge in it, you should discuss
the possibility of a refund with your local Costco (for refilled cartridge purchase). We regret your
inconvenience, and we hope that you will continue to consider the compelling value of inkjet refilling in
the future.
Please let us know if you have any additional questions regarding procedures outlined above and/or
questions relating to the provided technical information. Before refilling your next each cartridge please
refer to the following video and proper handling and care of integrated ink cartridges:
http://inkjet411.com/?page_id=1437
For any additional questions please contact us directly: [e-mail]
-Thank you