Technical information

150
150
*Many cartridges eventually do encounter problems or failures, especially after their original ink is gone
and they are re-used, and this is often unrelated to the refill process. Please note this type of failure is
quite rare with an ink cartridge that that has only been refilled once or twice. These same failures can
occur with brand new ink cartridges.
For additional reference, the following page provides a complete review of the majority of cartridge
error messages you may observe on your printer at one point or another: http://inkjet411.
com/?page_id=509
However, if your printer works routinely after inserting a brand new 74/75 cartridge in it, you should
discuss the possibility of a refund with your local Costco. We regret your inconvenience, and we hope
that you will continue to consider the compelling value of inkjet refilling in the future.
Please let us know if you have any further questions on this...we apologize for the i nconvenience this
has caused you.
For any additional questions please contact us directly: [e-mail]
-Thank you
LEXMARK – DELL PRINTING FAILURE
Regarding your recent inquiry about the Dell ink cartridge error message ("Alignment problem, remove
tape from cartridges or check troubleshooting") and inability to print to your Dell V305 printer. Based
on your reported problem description, this type of problem is normally associated to an electrical
connection issue between the printer and the cartridge, or more likely, an internal micro-electronic
failure inside the cartridge itself. The failure is unrelated to the ink cartridge refill process*. An internal
electrical failure of a cartridge can be confirmed by performing the following steps which can help rule
out other variables which may be causing the issue:
Perform Printer Hardware Test (website link):
NOTE: Unfortunately, often alignment pages or internal self test prints will usually print Ok even if the
cartridge is internally electrically damaged. Do not use these test pages as a proxy for determining
whether a cartridge is good or bad.
SUGGESTED CORRECTIVE / DIAGNOSTIC STEPS:
A. Ensure BOTH carriage/flex cables and BOTH ink cartridge contacts are thoroughly clean before
proceeding: http://inkjet411.com/?page_id=1519