Technical information

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HP PSC 2175xi, 2210, 2400, 2410, 2500 - (HP 56/57 CARTRIDGE ERRORS)
Regarding your recent inquiry about the HP56 black.....OR.....HP57 color cartridge error message
("remove and check cartridge") and inability to print with your HP PSC 2175v printer, this type of
problem is typically an electrical connection issue between the printer and one of the ink cartridges
(please note it is very rare for both ink cartridges to electrically fail at the same time), or more likely, an
internal micro-electronic failure inside the cartridge itself. An electronic failure of the cartridge would be
unrelated to the ink cartridge refill process; these same failures can occur with brand new ink
cartridges*. Let's first run a few checks to validate an electrical failure of the ink cartridge....
Please first verify the age of the ink cartridge(s)....look at imprinted date on front (or back) of ink
cartridge. If this ‘warranty expiration date’ has expired, then potential cartridge failures can occur due to
internal corrosion, etc.
NOTE: Unfortunately, alignment pages and internal self test prints will usually print Ok even if the
cartridge is internally electrically damaged. Do not use these test pages as a proxy for determining
whether a cartridge is good or bad, only the ‘Tap 41/43’ diagnostic test report can yield this information.
As a temporary workaround, or if you are unable to determine which cartridge is causing the issue,
remove one of the ink cartridges from the printer....this may place the printer into the 'single cartridge
printer mode'....print jobs may then be executed from the computer (only): To confirm if your printer
supports this feature, please refer to your printer's User Guide. This may also help you determine which
cartridge is causing the issue.
To help determine/confirm which cartridge is causing the problem:
1. Open the cartridge access door.
2. Remove either cartridge (not both).
3. Close the cartridge access door.
-- If the computer message is Print Cartridge Error, then the print cartridge that is still in the printer is
the problem cartridge. If the computer message is NOT Print Cartridge Error (instead, it says that the
cartridge you have removed is ...Either missing, not detected, or incorrectly installed), then the cartridge
you have removed is the problem cartridge.
To completely rule out connectivity issues, we suggest you follow perform the following...depending on
your printer model, please attempt either procedure B.1 and/or B.2 - please advise if either do not work
for your printer model:
A. Clean cartridge/printer electrical contacts. Also inspect printer's internal carriage flex cables for
surface damage (i.e. burn marks) or an uneven contact surface (by which the cartridge's rear electrical
contacts mates with). http://inkjet411.com/?page_id=1519
B. Perform either of the ‘B’ procedures below - please note that steps may vary by printer model: