Technical information

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marginally performing cartridge is installed into the other slot (i.e. black), both of the ink cartridge(s)
then get flagged with electrical errors.
Please note this type of failure is quite rare with an ink cartridge that that has only been refilled once or
twice. Severe cartridge errors are primarily caused by an electrical breakdown at the cartridge’s nozzle
plate. Ink penetration or corrosion into the nozzle plate will cause a failure of the tiny micro -electronics
resulting in a variety of different error messages being displayed – see bottom image at this page:
http://inkjet411.com/?page_id=1216
Now, if your printer works routinely after inserting a brand new HP93 cartridge in it, you should discuss
the possibility of a refund with your local Costco (for the ink refill purchase). We regret your
inconvenience, and we hope that you will continue to consider the compelling value of inkjet refilling in
the future.
Please let us know if you have any questions on the technical information provided above.
For any additional questions please contact us directly: [e-mail]
-Thank you
HP PSC 1300-1400, D1300-D2300, Deskjet 3000 and F2200 Series – CARTRIDGE ERRORS
(21/22/27/28/56-58)
Regarding your recent inquiry about the HP 27 cartridge error message and inability to print with your
HP PSC 1400 printer, this type of problem is typically an electrical connection issue between the printer
and the cartridge, or more likely, an internal micro-electronic failure inside the cartridge itself. To be
clear, the error message language that HP chose for this kind of error is confusing...the cartridge is
correct for you model. An electronic failure of the cartridge would be unrelated to the ink cartridge refill
process; these same failures can (and frequently do!) occur with brand new ink cartridges*. Let's first
run a few checks to see which ink cartridge is causing the issue and to validate if an electrical failure of
the ink cartridge has occurred....please refer to Procedure B. below....
Please first verify the age of the ink cartridge(s)....look at imprinted date on front (or back) of ink
cartridge. If this ‘warranty expiration date’ has expired, then potential cartridge failures can occur due to
internal corrosion, etc.
NOTE: Unfortunately, alignment pages and internal self test prints will usually print Ok even if the
cartridge is internally electrically damaged. Do not use these test pages as a proxy for determining
whether a cartridge is good or bad, only the ‘Tap 41/43’ diagnostic test report can yield this information.
As a temporary workaround, or if you are unable to determine which cartridge is causing the issue,
remove one of the ink cartridges from the printer....this may place the printer into the 'single cartridge