Technical information

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your inconvenience, and we hope that you will continue to consider the compelling value of inkjet
refilling in the future.
Please let us know if the above test procedure was successful and able to provide any clarity on the HP
92/93 cartridge issue. We apologize for the inconvenience.
For any additional questions please contact us directly: [e-mail]
-Thank you
Successful printing of the test page illustrates that the printer itself is fully operational. If you printed the
Tap 41 print, does the test show exactly 600 good nozzles? If not, then the HP93 cartridge is bad. See
video for reference: http://inkjet411.com/?page_id=1741
A good HP 93/95/97 color cartridge should display 600 good nozzles, while a good HP 92/94/96/98 black
ink cartridge should show 672 good nozzles.
Unfortunately it sounds like the HP93 ink cartridge is electrically damaged (an internal micro-electronic
failure)...not sure what else we can tell you at this point.
You can return to Costco and they will refund your money. Just let them know you troubleshot the
problem via the Inkjet411 rep and we confirmed root cause of failure.
In the meantime, you can print using just one (black) cartridge in the printer (called the 'single cartridge
print mode')...it will allow print jobs to be processed via the computer only however.
We sincerely apologize for the inconvenience.
-Thank you
HP PS C4100 PRINTER SERIES --- NOT RECOGNIZING CARTRIDGE (92/93/95)
Regarding your recent inquiry about the HP 95 Tri-color ink cartridge error message ("?? -- PRINTER
ERROR LANGUAGE WAS NOT PROVIDED WITH INQUIRY -- ??") and inability to print with your HP PS
C4150 printer, this type of error could either be a connectivity issue between the ink cartridge and the
printer's carriage flex cable surface or could be an internal micro-electronic failure inside the color ink
cartridge itself. An electronic failure of the cartridge would be unrelated to the ink cartridge refill
process; this same type of failure can also occur with brand new ink cartridge*. Let's run a few checks to
check the electrical state of both ink cartridges and validate an internal micro-electronic failure of the
ink cartridge ....PLEASE REFER TO PROCEDURE B.
Please first verify the age of the ink cartridge(s)....look at imprinted date on front (or back) of ink
cartridge. If this ‘warranty expiration date’ has expired, then potential cartridge failures can occur due to
internal corrosion, etc.