Technical information

125
125
As a temporary workaround, or if you are unable to determine which cartridge is causing the issue,
remove one of the ink cartridges from the printer....this will place the printer into the 'single cartridge
printer mode'....print jobs may then be executed from the computer (only): For more information, refer
to your printer user guide.
An internal electrical failure of a cartridge can be confirmed by performing the following steps which can
help rule out other variables which could also be causing the issue.
A. Ensure BOTH carriage/flex cables and BOTH ink cartridge contacts are thoroughly clean before
proceeding: http://inkjet411.com/?page_id=1519
B. Depending on the cartridge's electrical state - you might be able to run a cartridge health
diagnostics test– refer to the Inkjet411 HP printer diagnostic’s support document for your
printer model: http://inkjet411.com/?page_id=1813
For reference, the following page provides a complete review of the majority of cartridge error
messages you may observe on your printer at one point or another:
http://inkjet411.com/?page_id=1216
NOTE: Unfortunately, we do not have a cartridge error bypass procedure or cartridge health diagnostics
print instructions for your printer model.
*Many cartridges eventually do encounter problems or failures, especially after their original ink is gone
and they are re-used, and this is often unrelated to the refill process. Severe cartridge error messages
which prevent printing are typically indicative of failed micro-electronics internal to the ink cartridge(s).
In addition, it is equally common to have a marginally performing ink cartridge (which was performing
ok before) in the adjacent slot (i.e. color), then when a marginally performing cartridge is installed into
the other slot (i.e. black), both of the ink cartridge(s) then get flagged with electrical errors.
Please note this type of failure is quite rare with an ink cartridge that that has only been refilled once or
twice.
However, if your printer works routinely after inserting a new cartridge in it, you should discuss the
possibility of a refund with your local Costco (for the refilled cartridge). We regret your inconvenience,
and we hope that you will continue to consider the compelling value of inkjet refilling in the future.
For any additional questions please contact us directly: [e-mail]
-Thank you