Technical information

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1) Ensure BOTH carriage/flex cables and BOTH ink cartridge contacts are thoroughly clean before

proceeding: http://inkjet411.com/?page_id=1519

2) Perform the following printer 'service' tests....in particular, please perform the 'Tap 43' diagnostic test

in C. below: http://inkjet411.com/?page_id=2358

A. Running a sample page:

1. Turn the printer on.

2. Press and hold the RESUME button until the printer starts printing.

3. Release the RESUME button.

B. Running a self-test:

1. Turn the printer on.

2. Press and hold the POWER button.

3. Press the RESUME button four times (4X).

4. Release the POWER button.

C. Activate 'Tap 43' Cartridge Health Diagnostics: http://inkjet411.com/?page_id=2358

NOTE: You must first stop the blinking ink error light by pressing the Cancel button. You may need to

remove one of the ink cartridges first in order to do this before you can proceed, then re -install cartridge

just prior to commencing the diagnostic test.

1. To begin, Press and HOLD the Power Button.

2. Press the Cancel (X) button 4 times, then…

3. Press the Resume/Down Arrow button 3 times.

4. Release the Power button; the Tap 43 report will print. See video:

http://inkjet411.com/?page_id=2358

NOTE 1: The Tap 43 test report will be printed using the black ink cartridge by default; if a blank page

appears then remove the black ink cartridge from the printer and repeat steps; report will be printed

using the Color cartridge. This can also help you isolate the problem to one of the ink cartridges. The

‘Current' error message should state ‘None’, however if you any other message then either the ink

cartridge is incorrectly seated in the carriage assembly or a severe cartridge error condition is present

and the ink cartridge may need to be replaced.

5. The Left and Right ‘Status’ columns should state ‘Okay’. If not, then the respective ink cartridge

may be electrically damaged and may need to be replaced.

6. If ‘TSR Shorted’ states anything other than ‘No’, then the respective ink cartridge is electrically

damaged and will need to be replaced.

7. If diagnostic test data information is satisfactory, then confirm all 4 colors are firing properly by

inspecting the printed stair-step patterns.