Technical information

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Now, if your printer works routinely after inserting a brand new HP45 and/or HP78 cartridge in it, you
should discuss the possibility of a refund with your local Costco (for the refilled cartridge purchase). We
regret your inconvenience, and we hope that you will continue to consider the compelling value of inkjet
refilling in the future.
For advanced printer diagnosis please refer to .pdf file at the following link:
http://inkjet411.com/?page_id=1813
For any additional questions please contact us directly: [e-mail]
-Thank you
HP 56 / 57/ 58 Ink Cartridge Errors -- Deskjet 5000-5100-5500-5600-5800:
Regarding your recent inquiry about the HP 57 (or 58) color cartridge error message (“Print Cartridge
Not intended for use in this printer”) and inability to print with your HP Deskjet 5160 printer, this type of
problem is either an electrical connection issue between the printer and the cartridge, or more likely, an
internal micro-electronic failure inside the cartridge itself. An electronic failure of the cartridge would be
unrelated to the ink cartridge refill process; these same failures can (and frequently do!) occur with
brand new ink cartridges*.
NOTE: To help confirm which ink cartridge is causing the issue, typically you would first remove the right
ink cartridge first to see if the ink error indicator extinguishes, if the light stops blinking then you have
identified the damaged cartridge. If not, then the left cartridge is causing the issue.
Please verify the age of the ink cartridge(s)....look at imprinted date on front (or back) of ink cartridge. If
this ‘warranty expiration date’ has expired, then potential cartridge failures can occur due to internal
corrosion, etc.
NOTE: Unfortunately, alignment pages and internal self test prints will usually print Ok even if the
cartridge is internally electrically damaged. Do not use these test pages as a proxy for determining
whether a cartridge is good or bad, only the ‘Tap 41/43’ diagnostic test report can yield this information.
As a temporary workaround, or if you are unable to determine which cartridge is causing the issue,
remove one of the ink cartridges from the printer....this will place the printer into the 'single cartridge
printer mode'....print jobs may then be executed from the computer (only): For more information, refer
to your printer user guide.
To confirm a cartridge electrical failure, please eliminate all other variables which may be causing the
issue: