Technical information

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*Many cartridges eventually do encounter problems or failures, especially after their original ink is gone
and they are re-used, and this is often unrelated to the refill process. The “Incompatible Print Cartridge"
/ “Print Cartridge(s) Problem” / “Check Print Cartridge” / “Remove and check cartridge on right” / “Refer
to printer documentation” / “Incorrect Cartridge: Black print cartridge inserted now is not intended for
use in this printer” / "Cartridge Not Intended For Use In This Printer" / “Print cartridge in right stall not
supported” error message is typically indicative of failed micro-electronics internal to the ink
cartridge(s). In addition, It is common to have a marginally performing ink cartridge (which was
performing ok before) in the adjacent slot (i.e. color), then when a marginally performing cartridge is
installed into the other slot (i.e. black), both of the ink cartridge(s) then get flagged with electrical errors.
Please note this type of failure is quite rare with an ink cartridge that that has only been refilled once or
twice. Severe cartridge errors are primarily caused by an electrical breakdown at the cartridge’s nozzle
plate. Ink penetration or corrosion into the nozzle plate will cause a failure of the tiny micro-electronics
resulting in a variety of different error messages being displayed – see picture at bottom of this page:
http://inkjet411.com/?page_id=1216
However, if your printer works routinely after inserting a brand new HP97 color ink cartridge in it, you
should discuss the possibility of a refund with your local Costco (for the refilled cartridge purchase). We
regret your inconvenience, and we hope that you will continue to consider the compelling value of inkjet
refilling in the future.
Please let us know the age of the cartridge and if the diagnostic procedures were able to confirm the
cartridge(s) electrical condition.
For any additional questions please contact us directly: [e-mail]
-Thank you
HP PSC 1610 - NOT RECOGNIZING CARTRIDGE (92-98)
Regarding your recent inquiry about the HP 94 cartridge error message (“???”) and inability to print with
your HP PSC 1610 printer, this type of error is normally associated to an electrical connection issue
between the cartridge and carriage flex cables, or even more likely, an internal micro-electronic failure
inside the cartridge itself. An electronic failure of the cartridge would be unrelated to the ink cartridge
refill process; this same type of failure can also (and frequently do!) occur with brand new ink
cartridge*. Let's run a few checks to check the electrical state of both ink cartridges and validate an
internal micro-electronic failure of the ink cartridge or cartridges.... ....please refer to A thru E below:
Please first verify the age of the ink cartridge(s)....look at imprinted date on front (or back) of ink
cartridge. If this ‘warranty expiration date’ has expired, then potential cartridge failures can occur due to
internal corrosion, etc.
NOTE: Unfortunately, alignment pages and internal self test prints will usually print Ok even if the
cartridge is internally electrically damaged. Do not use these test pages as a proxy for determining
whether a cartridge is good or bad, only the ‘Tap 41/43’ diagnostic test report can yield this information.