Technical information

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HP Photosmart 2575 - NOT RECOGNIZING CARTRIDGE (95-98)
Regarding your recent inquiry about the HP95 color ink cartridge error message ("incorrect cartridge
tricolor print cartridge inserted now is not intended for use in this printer") and inability to print with
your HP Photosmart 2575 printer, this type of error is normally associated to an electrical connection
issue between the cartridge and carriage flex cables, or even more likely, an internal micro-electronic
failure inside the cartridge itself. An electronic failure of the cartridge would be unrelated to the ink
cartridge refill process; this same type of failure can also (and frequently do!) occur with brand new ink
cartridge*. Let's run a few checks to check the electrical state of both ink cartridges and validate an
internal micro-electronic failure of the ink cartridge or cartridges....
Please first verify the age of the ink cartridge(s)....look at imprinted date on front (or back) of ink
cartridge. If this ‘warranty expiration datehas expired, then potential cartridge failures can occur due to
internal corrosion, etc.
NOTE: Unfortunately, alignment pages and internal self test prints will usually print Ok even if the
cartridge is internally electrically damaged. Do not use these test pages as a proxy for determining
whether a cartridge is good or bad, only the ‘Tap 41/43 diagnostic test report can yield this information.
Please perform the following corrective/diagnostic printer checks:
A. Ensure BOTH carriage/flex cables and BOTH ink cartridge contacts are thoroughly clean before
proceeding: http://inkjet411.com/?page_id=1519
B. Print the Self Test Page (this is a 'forced service' test):
1. Make sure the printer is on and loaded with unused, plain, white paper.
2. Press Setup. The Setup Menu appears.
3. Press the Down-arrow button to select the Print Report Menu, and then press OK. The Self-Test
Report option displays.
4. Press OK to print the self-test report.
5. Evaluate test pattern. The color stair-step patterns at top-left are printed by the color cartridge.
The black stair-step pattern at top-right is printed by the black cartridge.
NOTE: Assuming electrical contacts are clean, if the self test page prints but regular/normal printing is
not possible, then one of the ink cartridges is likely electrically damaged and may need to be replaced.
C. Perform the Cartridge Health Diagnostics Test Report (two procedures provided depending on printer
model):
Procedure C.1.:
1. Depress BOTH arrow keys simultaneously ( < > ).
2. Press the Left arrow key.
3. Select the OK key.