Technical information

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---- If the printer attempts to print the diagnostic test pattern (1 page) then the printer is generally
considered operational and functional, if nothing is printed, but the printer attempts to print the
pattern, then the tri-color ink cartridge is either empty, clogged or severely electrically damaged (black
ink cartridge is not used). You can remove the tri-color cartridge, reactivate the self test and the printer
should print the self test print in black ink.
To help determine which cartridge is causing the problem:
1. Open the cartridge access door.
2. Remove either cartridge (not both).
3. Close the cartridge access door/cover.
-- If the computer message is Print Cartridge Error, then the print cartridge that is still in the printer is
the problem cartridge. If the computer message is NOT Print Cartridge Error (instead, it says that the
cartridge you have removed is ...Either missing, not detected, or incorrectly installed), then the cartridge
you have removed is the problem cartridge. On some printer models, if you notice the blinking error
lights stops blinking following a cartridge removal, then this is the defective cartridge.
*Many cartridges eventually do encounter problems or failures, especially after their original ink is gone
and they are re-used, and this is often unrelated to the refill process. The “Incompatible Cartridge(s)" /
“Print Cartridge(s) Problem” / “Refer to printer documentation” / “Cartridge Error: Cartridge must be
replaced” / “Cartridge in left/right slot is not intended for use in this printer “ or even "Now printing
alignment page" error messages are typically indicative of failed micro-electronics internal to the ink
cartridge(s). Also note that it is common to have a marginally performing ink cartridge (which was
performing ok before) in the adjacent slot (i.e. color), then when a marginally performing cartridge is
installed into the other slot (i.e. black), both of the ink cartridge(s) then get flagged with electrical errors.
Please note these types of failures are quite rare with an ink cartridge that that has only been refilled
once or twice. For reference, the following page provides a complete review of the majority of cartridge
error messages you may observe on your printer at one point or another:
http://inkjet411.com/?page_id=415
However, if your printer works routinely after inserting a brand new HP 60 (or 60XL) cartridge in it, you
should discuss the possibility of a refund with your local Costco (for the refilled cartridge purchase). We
regret your inconvenience, and we hope that you will continue to consider the compelling value of inkjet
refilling in the future.
For advanced HP printer diagnostics information please see our Diagnostics.pdf document at:
http://inkjet411.com/?page_id=1813
For any additional questions please contact us directly: [e-mail]
-Thank you