Technical information

ManualsBrandsMassive Audio ManualsAutomotiveD2500.1 block series

General Customer Support Information

All HP, Canon, Epson, Lexmark and Dell consumer inkjet printers feature some form of a printer self-test or basic

cartridge nozzle test. Most of the HP printer models include a cartridge health electrical test (i.e. ‘Ta p 41′ or ‘Tap

43’). These tests can be used to also verify the printer’s internal firmware is functioning properly.

The various HP diagnostic tests enclosed in the attachment below can help evaluate general ink cartridge

performance* NOTE: “Non-Genuine”/”Counterfeit” ink alert messages can be bypassed, however if “Incompatible

Print Cartridge” / “Print Cartridge(s) Problem” / “Refer to printer documentation” / “Cartridge Error: Cartridge

must be replaced” / “Cartridge in left or right slot is not intended for use in this printer” / “Replace Ink Cartridge” /

“Ink Cartridge Failure” is displayed then the cartridge may be electrically damaged (internal micro-electronics).

Remove and clean ink cartridge (or printhead) electrical contacts. Re-install and re-test printer using the suggested

procedures provided.

HP Photosmart C4600-C4700 Bypass Instructions - Video Tags (HP 60s)

HP 60 Cartridge Error Bypass - HP Photosmart C4600 C4700 D110a Printer Models

HP Photosmart C4600 C4700 D110a Printers – HP 60 Cartridge Error Bypass

Description: As the electronics in the HP 60 ink cartridges and the printer communicate with each other,

sometimes the printer will incorrectly identify an ink cartridge as empty or non-functional. These error messages

can appear as PC screen messages, printer LCD display messages, or as blinking lights on the printer. Depending on

your Photosmart C4600, C4700 and D110a series printer model and type of error condition, please review printer

bypass/clear procedures as the button selections va ry slightly between printer models. In many cases the ink

cartridge may have internal electrical damage and may need to be replaced – refer to printer Tap 41 diagnostic

test procedures for advanced cartridge health diagnosis.

A marginally performing HP 60 ink cartridge may produce the following severe cartridge error messages which do

not allow printing:

- Incompatible Print Cartridges

- Print Cartridges Missing or Not Detected

- Cartridges Installed Incorrectly

Summary of content (269 pages)

PAGE 1
General Customer Support Information All HP, Canon, Epson, Lexmark and Dell consumer inkjet printers feature some form of a printer self-test or basic cartridge nozzle test. Most of the HP printer models include a cartridge health electrical test (i.e. ‘Ta p 41′ or ‘Tap 43’). These tests can be used to also verify the printer’s internal firmware is functioning properly.
PAGE 2
- Print Cartridges Problem - Cartridge in slot on left/right is not intended for use in this product - Cartridge not intended for use in this printer - Power ‘On’ light blinking Tags: 60, 60XL, Color, Black, Cartridge, Problem, Error, Message, Failure, HP, Photosmart, C4600, C4610, C4635, C4640, C4650, C4670, C4673, C4680, C4683, C4685, C4688, C4690, C4700, C4740, C4750, C4780, C4783, C4785, C4788, C4793, C4795, C4798, C4799, D110a, Inkjet printer, HP, Incompatible Print Cartridges, Print Cartrid
PAGE 3
C4273, C4275, C4280, C4283, C4285, C4288, C4293, C4294, C4345, C4380, C4385, C4440, C4450, C4472, C4473, C4480, C4483, C4485, C5225, C5240, C5250, C5280, D5345, D5360, D5363, D5368, OfficeJet, J5730, J5740, J5750, J5780, J5785, J5788, J6410, J6413, J6415, J6450, J6480 Clogged IPH Ink Cartridge Recovery Procedure HP Inkjet Printer Title: Clogged Ink Cartridge Recovery (HP, Canon, Lexmark & Dell Integrated Cartridges) Description: To help recover a severely clogged HP, Canon, Lexmark or Dell integrated in
PAGE 4
limited print operations by performing the cartridge error bypass (checksum code clear) procedure. Verify the cartridge(s) are thoroughly clean and firmly reseat cartridges before performing any advanced clears or tests, such as the Tap 41 (or Tap 10) diagnostic test. Verify ink cartridge’s warranty expiration date (imprinted on front of ink cartridge) before refilling as the cartridge might be at risk for potential failure due to internal electrical damage. Visit Inkjet411.com for more information.
PAGE 5
print, troubleshooting, no printing, printer i nk, support, blinking, LED, lights, ink cartridge, bad cartridge, service, support, help, Costco, Frys, Inkjet411 HP 60-60XL (61/61XL) Ink Refill & Cartridge Care Tips Inkjet Printer Title: HP 60 / HP 60XL (HP 61 /HP 61XL ) Ink Refill & Cartridge Care Tips – HP Deskjet / Photosmart Printers Description: When using HP60 / HP60XL ( HP61 / HP61XL ) refilled inkjet ink cartridges, it is suggested to adhere to these general guidelines to help minimize accidental
PAGE 6
Tags: HP 60, HP 60XL, HP 61, HP 61XL, cartridge, refill, refilled, inkjet printer, cartridges error, Non -Genuine Cartridge, Used Print Cartridge, Low Ink Warning, HP printer, Incompatible Print Cartridges, Print Cartridges Missing, Not Detected, Tri-Color, Black Cartridge Problem, Installed Incorrectly, Print cartridge, Refilled cartridge, Depleted Cartridge Detected, Not intended for use, In this product, Print cartridges in wrong slot, Print cartridge problem, not printing, wont print, refilling, troub
PAGE 7
Title: HP 74 / HP75 and HP 74XL / 75XL Ink Cartridge Refills - Solving Errors & Warnings Description: After the HP 74 / HP75 or HP 74XL / 75XL ink cartridges are refilled a variety of error messages may be observed at the printer and/or host computer. The printer will continue to attempt to communicate low ink warning messages during the life of the refilled ink cartridge – this is normal and nothing to be alarmed over.
PAGE 8
Tags: HP, 74, 75, 74XL, 75XL, color, black, ink, cartridge, refill, refilled, inkjet, printer, cartridges, error, Non-Genuine Cartridge, Used Print Cartridge, Low Ink, Photosmart, Officejet, Warning, Alert, message, printer, Incompatible Print Cartridges, Print Cartridges Missing, Not Detected, Tri -Color, Print, Cartridge Problem, Installed Incorrectly, Print cartridge, refilled, Depleted Cartridge Detected, Not intended for use, In this product, in wrong slot, not printing, wont print, refilling, troubl
PAGE 9
the ink level cannot be tracked or reset, the majority, if not all, of these warning messages and/or steady indicator lights, can simply be ignored and the printer should continue to printer normally. Ink level warnings and indicators provide estimates for planning purposes only. Additional nuisance messages may also be observed following initial refilled cartridge installation including 'non-genuine ink/cartridge', 'depleted cartridge', 'refilled cartridge', 'counterfeit', etc.
PAGE 10
Description: When using HP92, HP93, HP94, HP95, HP96, HP97, HP98 or HP99 refilled inkjet ink cartridges, it is suggested to adhere to these general guidelines to help minimize accidental cartridge damage. This includes cartridge transportation to and from a refill location, general cartridge and printer care, and print diagnosis and general ink cartridge recovery.
PAGE 11
Tags: HP, printer, ink, cartridge, tank, color, black, cyan, magenta, yellow, refill, 564, Deskjet, e-AiO, Photosmart, Plus, Touchsmart, refilled, C5300, C5324, C5370, C5373, C5380, C5383, C5388, C5390, C5393, C6300, C6324, C6340, C6350, C6375, C6380, C6383, C6388, B8550, D5400, D5445, D5460, D5463, D5468, D7560, B8550, B8553, B8558, 5510, 5511, 5512, 5514, 5515, 6510, 6512, 6515, 7510 , 7515, Premium, C309c, C309a, C309n, C310a, C310b, C310c, C410a, 3520, 3521, 3522, 4620, 5520, 5522, 5524, 5525, 6520,
PAGE 12
245v 245xi 320 Series 325 325v 325xi 330 Series 335 335v 335xi 370 Series 375 375B 375v 385 385v 385xi 420 422 425 425v 428 428xi 475 475v 475xi 1000 12
PAGE 13
1100 1100xi 1115 1115cvr 1215 1215vm 1218 1218xi 1315 1315vm 2570 2575 2575v 2575xi 2605 2608 2610 2610v 2610xi 2613 2710 2710xi 3110 3210 3210v 3210xi 3310 13
PAGE 14
3310xi 5510 e-All-in-One 5511 e-All-in-One 5512 e-All-in-One 5514 e-All-in-One 5515 e-All-in-One 5520 e-All-in-One 5522 e-All-in-One 5524 e-All-in-One 5525 e-All-in-One 6510 e-All-in-One 6512 e-All-in-One 6515 e-All-in-One 6520 e-All-in-One 6525 e-All-in-One 7150 7260 7260v 7260w 7350 7350v 7350w 7450 7450v 7450xi 7510 e-All-in-One 7515 e-All-in-One 14
PAGE 15
7520 e-All-in-One 7550 7550v 7550w 7660 7660v 7660w 7755 7760 7760v 7760w 7850 7960 7960w 8049 8050 8150 8150v 8150xi 8250 8400 8450 8450xi 8750 8750gp 8750xi 8753 15
PAGE 16
8758 A310 A311 A314 A316 A320 A430 A432 A433 A434 A436 A440 A441 A442 A444 A445 A446 A447 A448 A510 A512 A516 A520 A522 A522xi A526 A532 16
PAGE 17
A536 A610 A612 A616 A617 A618 A620 A622 A626 A627 A628 A630 A636 A637 A640 A646 A710 A712 A716 A717 A820 A826 A827 A828 B209a B210a B8300 17
PAGE 18
B8330 B8338 B8350 B8353 B8500 B8550 B8553 B8558 B8800 B8850 B9180 C309 Series C309a C309g C310 C510 C510a C3100 C3110 C3125 C3135 C3140 C3150 C3170 C3173 C3175 C3180 18
PAGE 19
C3183 C3188 C3190 C3193 C3194 C4100 C4110 C4140 C4150 C4180 C4183 C4188 C4200 C4205 C4210 C4225 C4235 C4240 C4250 C4270 C4272 C4273 C4275 C4280 C4283 C4285 C4288 19
PAGE 20
C4293 C4294 C4300 C4340 C4342 C4343 C4344 C4345 C4348 C4380 C4382 C4383 C4384 C4385 C4400 C4410 C4424 C4435 C4440 C4450 C4470 C4472 C4473 C4475 C4480 C4483 C4485 20
PAGE 21
C4488 C4493 C4494 C4500 C4524 C4540 C4550 C4575 C4580 C4583 C4585 C4588 C4599 C4600 C4610 C4635 C4640 C4650 C4680 C4683 C4685 C4690 C4700 C4740 C4750 C4780 C4783 21
PAGE 22
C4795 C4799 C5100 C5140 C5150 C5175 C5180 C5183 C5185 C5188 C5190 C5200 C5225 C5240 C5250 C5270 C5273 C5275 C5280 C5283 C5288 C5290 C5293 C5300 C5324 C5370 C5373 22
PAGE 23
C5380 C5383 C5388 C5390 C5393 C5500 C5540 C5550 C5580 C6100 C6150 C6175 C6180 C6183 C6185 C6188 C6200 C6240 C6250 C6270 C6275 C6280 C6283 C6285 C6286 C6288 C6300 23
PAGE 24
C6324 C6340 C6350 C6375 C6380 C6383 C6388 C7150 C7180 C7200 C7250 C7275 C7280 C7283 C7288 C8150 C8180 C8183 D110a D5060 D5065 D5069 D5100 Series D5145 D5155 D5160 D5300 Series 24
PAGE 25
D5345 D5360 D5363 D5368 D5400 Series D5445 D5460 D5463 D5468 D6160 D7145 D7155 D7160 D7168 D7245 D7255 D7260 D7263 D7268 D7345 D7355 D7360 D7460 D7500 Series D7560 P1000 P1000 Series 25
PAGE 26
P1000xi P1100 P1100 Series P1100xi P2100 P2100xi Premium Fax e-All-in-One - C410a PSC 2410v Deskjet Plus (1st Version) 300 310 320 330 340 340cbi 340cm 340cv 350 350c 350c-cbi 400 400L 420 420C 450 26
PAGE 27
450cbi 450ci 450wbt 460 460c 460cb 460wbt 460wf 500 500C 510 520 540 540C 550 550C 560 560C 600 600C 610 610C 610CL 612 612C 630 630C 27
PAGE 28
632 632C 640 640C 642 642C 648 648C 656 656C 656CVR 660 660C 660Cse 670 670C 670TV 672 672C 680 680C 682 682C 690 690C 692 692C 28
PAGE 29
693 693C 694 694C 695 695C 697 697C 710 710C 712 712C 720 720C 722 722C 782 782C 810 810C 812 812C 815 815C 820 820C 820Cse 29
PAGE 30
820Cxi 825 825C 825Cvr 830 830C 832 832C 840 840C 841 841C 842 842C 843 843C 845 845C 845Cvr 850 850C 855 855C 855Cse 855Cxi 870 870C 30
PAGE 31
870Cse 870Cxi 880 880C 882 882C 890 890C 890Cse 890cxi 895 895cse 895Cxi 920 920C 920Cvr 930 930C 932 932C 935 935C 940 940C 940Cvr 950 950C 31
PAGE 32
952 952C 960 960Cse 960Cxi 970 970C 970Cse 970Cxi 990C 990cm 990Cse 990cxi 995 995C 995ck 1000 1000cse 1000cxi 1050 1051 1055 1056 1100 1100C 1120C 1120cse 32
PAGE 33
1120cxi 1200c 1200c-ps 1220c-ps 1220cse 1220cxi 1600 1600c 1600cm 1600cn 2050 2510 2512 3000 3050 3050A 3052A 3054 3056A 3070a e-All-in-One 3320 3322 3420 3425 3450 3510 3512 33
PAGE 34
3516 3520 3520 e-all-in-one 3520v 3521 3522 3526 3550 3620v 3650 3650v 3651 3740 3740v 3744 3745 3745v 3747 3820 3840 3843 3845 3845xi 3847 3910 3915 3920 34
PAGE 35
3930 3930v 3940 3940v 5150 5150w 5420 5420v 5440 5440v 5440xi 5442 5443 5550 5650 5650w 5740 5740xi 5743 5745 5748 5850 5850w 5940 5940xi 6122 6127 35
PAGE 36
6520 6520xi 6540 6540dt 6540xi 6620 6620xi 6830 6830v 6840 6840dt 6840xi 6940 6940dt 6980 6980dt 6988 6988dt 9300 9650 9670 9680 9800 9800d 3051A e-All-in-One Printer - J611h D1311 D1320 36
PAGE 37
D1330 D1341 D1360 D1368 D1415 D1420 D1430 D1445 D1455 D1460 D1468 D1470 D1520 D1530 D1558 D1560 D1568 D1660 D1663 D2320 D2330 D2345 D2360 D2430 D2445 D2460 D2530 37
PAGE 38
D2545 D2560 D2563 D2566 D2568 D2645 D2660 D2663 D2680 D4145 D4155 D4160 D4260 D4263 D4268 D4280 D4360 D4363 D4368 F300 F310 F325 F335 F340 F350 F370 F375 38
PAGE 39
F380 F385 F390 F394 F2110 F2120 F2128 F2140 F2180 F2187 F2188 F2210 F2212 F2214 F2235 F2238 F2240 F2250 F2275 F2280 F2288 F2290 F2400 F2420 F2423 F2430 F2480 39
PAGE 40
F2483 F2488 F2492 F2493 F4135 F4140 F4150 F4172 F4180 F4185 F4210 F4213 F4230 F4235 F4240 F4250 F4272 F4273 F4274 F4275 F4280 F4283 F4288 F4292 F4293 F4400 F4435 40
PAGE 41
F4440 F4450 F4480 F4500 OfficeJet Lx 100 145 150 300 330 350 500 520 570 580 590 600 610 630 635 700 710 720 1170 1170C 41
PAGE 42
4110 4110v 4110xi 4215 4215v 4215xi 4315 4315v 4315xi 4500 4620 4622 Inkjet Multifunction 5110 5110v 5110xi 5505 5510 5510v 5510xi 5600 5605 5610 5610v 5610xi 6000 6100 6105 42
PAGE 43
6110 6110v 6110xi 6200 6210 6210v 6210xi 6213 6215 6310 6310v 6310xi 6500 6500a 6500a Plus 6600 6700 7000 7110 7110 Wide Format ePrinter 7110xi 7130 7130xi 7140 7140xi 7210 7210v 43
PAGE 44
7210xi 7310 7310xi 7410 7410xi 7500a 7610 Wide Format e-All-in-One 9110 9120 9130 5110A2l 7110A2L All-in-One (1st Version) D125 D125xi D135 D135xi D145 D155 D155xi G55 G55xi G85 G85xi G95 G510a G510g 44
PAGE 45
G510n H470 H470b H470wbt J3608 J3625 J3635 J3640 J3650 J3680 J4524 J4540 J4550 J4580 J4624 J4660 J4680 J4680c J5725 J5730 J5735 J5738 J5740 J5750 J5780 J5783 J5785 45
PAGE 46
J5788 J5790 J6405 J6410 J6413 J6415 J6424 J6450 J6480 J6488 K60 K60xi K80 K80xi R40 R60 R80 T45 T45xi T46 T65 T65xi V40 V40xi OfficeJet Pro 251dw 276dw MFP 46
PAGE 47
1150 1150C 1150Cse 1150Cxi 1170 1170C 1170Cse 1170Cxi 1175 1175C 1175Cse 1175Cxi 8000 8100 8500 8500 Wireless 8500a 8500a Plus 8500A Premium 8600 8600 Plus 8600 Premium K550 K550dtn K550dtwn K850 K850dn 47
PAGE 48
K5400 K5400dn K5400dtn K5400tn K8600 K8600dn L7480 L7500 L7550 L7555 L7580 L7590 L7600 L7650 L7680 L7681 L7700 L7750 L7780 X451dn X451dw X476dn X476dw X551dw X576dw ENVY ENVY 120 48
PAGE 49
ENVY 121 ENVY 4500 e-All-in-One ENVY 5530 e-All-in-One ENVY 100 e-All-in-One - D410a ENVY 100 e-All-in-One - D410b ENVY 110 e-All-in-One - D411a ENVY 110 e-All-in-One - D411b ENVY 111 e-All-in-One - D411d ENVY 114 e-All-in-One D411c PSC PSC 370 PSC 380 PSC 500 PSC 500xi PSC 750 PSC 750xi PSC 950 PSC 950vr PSC 950xi PSC 1110 PSC 1209 PSC 1210 PSC 1210L PSC 1210v PSC 1210xi PSC 1310 PSC 1311 49
PAGE 50
PSC 1312 PSC 1315 PSC 1315v PSC 1315xi PSC 1317 PSC 1318 PSC 1350 PSC 1350v PSC 1350xi PSC 1401 PSC 1402 PSC 1403 PSC 1406 PSC 1408 PSC 1410 PSC 1410v PSC 1410xi PSC 1417 PSC 1507 PSC 1510 PSC 1510v PSC 1510xi PSC 1600 PSC 1610 PSC 1610v PSC 1610xi PSC 2100 50
PAGE 51
PSC 2110 PSC 2110v PSC 2110xi PSC 2170 PSC 2175 PSC 2175v PSC 2175xi PSC 2200 PSC 2210 PSC 2210v PSC 2210xi PSC 2350 PSC 2355 PSC 2355v PSC 2355xi PSC 2410 PSC 2410v PSC 2410xi PSC 2510 PSC 2510xi HP 564-920 Refilling Ink Cartridges – Low Ink Warnings & Alerts Video Tags Title: HP 564-920 Refilling Ink Cartridges – Low Ink Warnings & Alerts 51
PAGE 52
Description: “Empty” and “Low Ink” alerts are COMPLETELY NORMAL for all HP 564/920 ink cartridges which have been refilled! While at first this may be considered an unusual workflow, it does allow print operations to proceed. However, losing this feature is not necessarily significant, because the ink level indicator usually has substantial usable ink remaining when it shows "low on ink". Ink level monitoring is primarily for pla nning purposes only – it is not required to support printing.
PAGE 53
cartridge’s warranty expiration date (imprinted on front of ink cartridge) before refilling as the cartridge might be at risk for potential failure due to i nternal electrical damage. Visit Inkjet411.com for more information. NOTE: After the HP 901 ink cartridges are refilled a variety of error messages may be observed at the printer and/or host computer.
PAGE 54
Ink Cartridge Refilling & Care Tips (ink tanks) Inkjet Printers Title: Ink Cartridge Refilling & Care Tips (ink tanks) – HP, Epson, Canon Description: When refilling and using ink cartridges (tanks) in your inkjet printer, it is suggested to adhere to these general guidelines to help maximize print quality output, maintain a healthy printer and help avoid printhead damage.
PAGE 55
Description: After the HP 74 - HP 75 ink cartridges are refilled, the printer may continue to attempt to communicate low ink warning messages. With most HP 74-75 ink series printer models, the ink level cannot be tracked or reset – however the majority of these warning mes sages may simply be ignored and the printer should continue to printer normally. Ink level warnings and indicators provide estimates for planning purposes only.
PAGE 56
Tags: Non-Genuine, Used, Not Detected, Low Ink Warning, HP, Officejet, depleted, counterfeit, color, black, refill, empty, J4524, J4525, J4535, J4680, J4680c, J4540, J4550, J4580, J4585, J4640, J4660, J4680, J4680c, 4500, 4575, G510a, G510g, G510n, DeskJet, P2500, HP, 901, refill, black, 901XL, Incompatible Print Cartridges, Refer to, device documentation, to troubleshoot, problem, Print, Cartridge, Cartridges, Missing, Not Detected, cartridges problem, Not intended for use, In this product, in wrong slo
PAGE 57
Description: To check the performance of the HP Deskjet F4200 printer model series, perform the Tap 41 test to help determine if either of the HP 60 ink cartridges has (1) electrically failed, (2) is potentially mating improperly and (3 ) all nozzles are firing properly.
PAGE 58
NOTE: Only the Tri-color ink cartridge (75 or 75XL) is used to print the Tap 41 diagnostic test print so it must be partially functioning (prints as composite gray/black using the CMY colors). The black ink cartridge (74 or 74XL) is NOT used for printing this test, though detailed technical information about the blac k ink cartridge's electrical performance will be shown in the printout.
PAGE 59
- Used Tri-color or Black print cartridge installed - Original HP ink in black/color cartridge has been depleted These types of messages/indications are completely normal and are nothing to be alarmed over; simply press proceed, continue, accept, yes, or Ok to dismiss the warning prompt. This should allow you to resume print operations following a cartridge alignment. NOTE: After a cartridge is refilled, the printer i s unable to track the ink levels.
PAGE 60
If the ink cartridge has an expired warranty date (the imprinted date on front of ink cartridge) then the cartridge age is typically over 2 years old and could be at risk for potential failure if refilled. INKJET411 Youtube Video List: HP 15-58 HP 21/22/27 & 54/56/57/58 Ink Refilling & Cartridge Care Tips – Everything you need to know: *Same audio track as HP 901 refill video http://www.youtube.
PAGE 61
HP 61s HP Deskjet 1000-3056 Printer Models -- HP 61 Ink Cartridges Tap 41 Diagnostic Test http://www.youtube.com/watch?v=tMZkqE36ifk HP 61-61XL Ink Cartridge Diagnostics -- HP Deskjet 1000-3056 Printer Models http://www.youtube.com/watch?v=Dbmf5af1Ass HP 74-75s HP 74/75 (74XL/75XL) Ink Refill & Cartridge Care Tips – Everything You Need To Know *Same audio track as HP 901 refill video http://www.youtube.com/watch?v=UxSQ3rErcUc HP 74/75 (74XL/75XL) Cartridges - Solving Errors & Warnings: http://www.
PAGE 62
Low Ink Warnings & Solving Errors - HP 92-99 Ink Cartridges: http://www.youtube.com/watch?v=8rII8clS958 HP 564s HP 564 Ink Cartridge Refilling & Care Tips -- HP Inkjet Printer Series: (Primary) *Same audio track as Primary IIT refill video (partial) http://www.youtube.com/watch?v=eyW Row75_M4 HP 564/920 Refilled Ink Cartridges – Low Ink Warnings & Alerts: (Primary) *Same audio track as Primary IIT refill video (partial) http://www.youtube.
PAGE 63
HP 932/933 & HP 950/951 HP 932 933 950 951 Refilled Ink Cartridge Swap Procedure - HP Officejet Printers: (Secondary – 2 links) http://www.youtube.com/watch?v=oH9iglvrptc HP 932-933 & 950-951 Refilled Ink Cartridge Swap Procedure - HP Printers: (NEW Primary – 2 links) http://www.youtube.com/watch?v=uKfGFn1-yxI Canon Canon 30-211 Ink Cartridge Error Reset Procedure - Canon IP-MP-MX Series Printers (primary) http://www.youtube.
PAGE 64
Ink Cartridge Refilling & Care Tips (INK TANKS) -- HP, Epson, Canon (Primary) http://www.youtube.com/watch?v=I1Kl3QEQbs8 How an Inkjet Printhead Works -- 4, 5 & 6 Ink Cartridge Printers: (Primary) http://www.youtube.
PAGE 65
Epson 124 T124X20 Epson 125 T125X20 Epson 126 T126X20 Epson 127 T127X20 Durabrite Ultra High capacity 69 Durabrite Ultra Standard capacity Durabrite Ultra lowest capacity 69/68 Durabrite Ultra extra-high capacity black- wider body Claria Hi-Def Stylus Photo 1400 Claria Hi-Def Artisan 50 Claria Hi-Def high capacity 78 Claria Hi-Def high capacity 99 Claria Hi-Def No 99 black Durabrite Ultra "Moderate" capacity version of 125 Durabrite Ultra Standard capacity Durabrite Ultra H
PAGE 66
Epson All-in-One Machines, Stylus NX125, Stylus NX127, Stylus NX230, Stylus NX420, Stylus NX625, WorkForce 320, WorkForce 323, WorkForce 325, WorkForce 520, EPSON T126 T127 Epson All-in-One Machines, WorkForce 545, WorkForce 630, WorkForce 633, WorkForce 635, WorkForce 645, WorkForce 840, WorkForce 845, Workforce WF-3520, Workforce WF-3540, Workforce WF-7010, Workforce WF7510, Workforce WF-7520, Epson Inkjet Printers.
PAGE 67
Canon CLI-8 & PGI-5 Ink Cartridges -Ink Refilling is Easy, but be careful ! Canon BCI-6 Ink Cartridges - Ink Refilling is Easy, but be careful ! Canon CLI-221 & PGI-220 Ink Cartridges -Ink Refilling is Easy, but be careful ! Canon CLI-226 & PGI-225 Ink Cartridges -Ink Refilling is Easy, but be careful ! Description: http://www.inkjet411.com http://www.ca.inkjet411.
PAGE 68
It is recommended to only refill manufacturer’s genuine ink cartridges (versus compatibles or remanufactured cartridges) – look for references to GENUINE or ORIGINAL on ink packaging along with manufac turer’s trademark logo. For more information on North American ink refill services at a major retailer located near you (and should you wish to save around 50% on ink costs and support the environment) or if you are seeking advanced printer problem resolutions, please visit http://www.inkjet411.
PAGE 69
CX8400, CX9400, CX9400Fax, CX9475Fax, NX510, NX515, 1100, 30, 310, 315, 40, 610, 615, Inkjet411, help, support, printhead, problem, issue, error, Costco, Frys, ASDA, refilling, reset, compatible, compatibles, remanufactured Tags Epson T069: Epson, printer, T069120, T069220, T069320, T069420, T069520, ink, cartridge, tan k, color, black, cyan, magenta, yellow, refill, refilled, Stylus, CX5000, CX6000, CX7000F, CX7400, CX7450, CX8400, CX9400F, CX9475F, NX100, NX105, NX110, NX115, NX200, NX215, NX300, NX30
PAGE 70
WorkForce 60, Wide Format, Workforce WF-7010, Workforce WF-7510, Workforce WF-7520, Inkjet411, help, support, printhead, problem, issue, error, Costco, Frys, ASDA, refilling, reset, compatible, compatibles, remanufactured, Tags HP02s: HP, Photosmart, HP02, 02, 02XL, cartridge, HP363, refill, color, black, poor, quality, nozzles , 3110, 3210, 3210 xi, 3310, 3310 xi, C5140, C5150, C5180, C6100, C6150, C6180, C6240, C6250, C6280, C6283, C6288, C7150, C7180, C7250, C7275, C7280, C7283, C7288, C8150, C8180,
PAGE 71
Common Responses to ink refill & general ink cartridge performance issues: 3RD PARTY REQUEST TO LINK INJET411 PAGES ISSUE UNRELATED TO REFILL MORE INFO NEEDED REPLY DELAY COMPATIBLE / RE-BRANDED INDIVIDUAL INK TANKS (ALL) –NOT SUPPORTED NEW OR NON-CARTRIDGE SUPPORT STORE LOCATION / SERVICES LASER TONER / REMAN / COMPATIBLE / REBRANDED CARTRIDGES SUPPORTED? SEVERE CARTRIDGE ERROR ALERTS /PRINTER LIGHTS BLINKING (GENERAL BLANKET RESPONSE) ERROR MESSAGES - REFUND PRINTER REPLACEMENT (FAILED PRINTHEAD) POOR
PAGE 72
HP PSC1200-1300, D1300-D2300, PS 7960, Deskjet 3000 & F2200 Series –CARTRIDGE ERRORS (21/22/27/28/56-58) HP PSC 2175xi, 2210, 2400, 2410, 2500 - (HP 56/57 CARTRIDGE ERRORS) HP OFFICEJET J3680/4215/4315/5510/5610/6100/6110 - ERROR MESSAGES (HP 21/22/27/28/56-58 CARTRIDGES) CARTRIDGE SELF-DIAGNOSIS PERFORMED LEXMARK – DELL PRINTING FAILURE LOW INK MESSAGE (GENERAL) LOW INK MESSAGE (Dell - Lexmark) LOW INK MESSAGE (PRINTING NOT ALLOWED) GENERAL ‘LOW INK’ OR ‘NUISANCE MESSAGES’ (CUSTOMER IS ALREADY AWARE) CA
PAGE 73
HP 02 OVERALL PERFORMANCE CONCERNS – INK MONITORING / POTENTIAL PRINTER DAMAGE HP-CANON-EPSON IIT SYSTEMS - IDENTIFYING WHICH COLOR HAS RUN OUT EPSON ARTISAN (6-COLOR) PRINTERS - IDENTIFYING WHICH COLOR HAS RUN OUT CANON / EPSON - MISSING COLORS OR POOR/INCONSISTENT PRINT QUALITY EPSON - MISSING COLORS FOLLOWING REPEATED “HEAD CLEANING” EPSON - SEVERE PRINT QUALITY PROBLEM (MISSING COLOR/COLORS) QUESTIONING OF COLOR/INK PERFORMANCE (REFILL SERVICES - QUALITY ASSURANCE) GREYSCALE PRINTING & COLOR USAGE RE
PAGE 74
3RD PARTY REQUEST TO LINK INJET411 PAGES As several other vendors/companies are already providing links to our support site today, this is fine with us. Please note we have two sites at the moment, but will soon be expanding another into Mexico: USA: www.inkjet411.com Canada: www.ca.inkjet411.com (currently being developed for French-Canadian support...
PAGE 75
REPLY DELAY We apologize for the delay in responding, but we experienced temporary system connectivity issues which have since been resolved. For any additional questions please contact us directly: Inkjet411help@gmail.
PAGE 76
Costco's ink refill service website which includes supported cartridges and refill pricing information: http://www.costcoinkjetrefill.com/pricing Fry’s Electronics ink refill service information website: http://www.frys.com/ads/page51 For any additional questions please contact us directly: Inkjet411help@gmail.com -Thank you ---Regarding your recent inquiry about refilling the Canon 240/241 ink cartridges, currently these are not supported....
PAGE 77
We suggest you check with your local Costco Photo Center personnel - they should be able to tell you approx. when the new Canon 240/241 (and 240XL, 240XXL and 241XL) cartridge support wi ll be up and on-line. Costco’s Site will soon be updated to reflect the corresponding pricing: http://www.costcoinkjetrefill.com/pricing For any additional questions please contact us directly: Inkjet411help@gmail.
PAGE 78
laser printers) available in just about every major city in North America. We suggest you conduct an internet search for such services for your zip code. For any additional questions please contact us directly: Inkjet411help@gmail.com -Thank you SEVERE CARTRIDGE ERROR ALERTS /PRINTER LIGHTS BLINKING (GENERAL BLANKET RESPONSE) Regarding your recent inquiry about the cartridge error message, this is apparently an electrical connection issue between the printer and the cartridge.
PAGE 79
with brand new ink cartridges from time to time). The “Cartridge Problem" error message is typically indicative of failed micro-electronics internal to the ink cartridge. Unfortunately the newer micro-electronics in many of the newer integrated ink cartridge lines are quite fragile (due to low-cost materials used in the manufacturing processes), so results of repeated cartridge usage/longevity will vary from one extreme to the other.
PAGE 80
We trust this detailed technical information provides you some additional insight into the issue you have endured. If, at any point in the future, you would like information on more 'refill friendly' printer models just let us know. Here is a sample of such models we support today: http://inkjet411.com/?page_id=1991 For any additional questions please contact us directly: Inkjet411help@gmail.com -Thank you -----Canon IPH Errors: This is unfortunate and no doubt a major inconvenience.
PAGE 81
of an internal micro-electronic failure. It is discouraged to use old ink cartridges which have been left in a drawer as internal corrosion of the electrical wire runs can occur in a period of time. However, if your printer works routinely after inserting a brand new Canon ink cartridge in it, you should discuss the possibility of a refund with your local Costco (for the refilled cartridge purchase - just tell them you validated the cartridge failure with the Inkjet411 tech representative).
PAGE 82
seated into the carriage assembly. If the ink cartridge has an expired warranty date (imprinted date on front of ink cartridge) then the cartridge age is typically over 2 years old and could be at significantly higher risk for potential failure when refilled. We trust this detailed technical information provides you some additional insight into the issue you have endured. If, at any point in the future, you would like information on more 'refill friendly' printer models just let us know.
PAGE 83
A.2. Perform a hot-water flush on the suspect ink cartridge, refer to video procedure here: http://inkjet411.com/?page_id=1519 A.3. Run a quick test print to evaluate cartridge performance (i.e. 4-color test print): http://inkjet411.com/?page_id=146 LOW INK MESSAGES B. “Empty” and “Low Ink” alerts are COMPLETELY NORMAL for all integrated ink cartridges which have been refilled! While at first this may be an unusual workflow, it does allow print operations to proceed.
PAGE 84
-Thank you PRINT QUALITY (DEGRADED IQ / PQ / COLOR PERFORMANCE) Regarding your recent inquiry about the poor print quality problem (degraded image quality) you are experiencing, we suggest you first visit the "Print Quality" page of the "General Information" section of the Inkjet 411 website and follow the suggestions provided: http://inkjet411.com/?page_id=1432 Run a quick printer 'self test' or Inkjet411 test print to evaluate cartridge performance (i.e. 4-color test print): http://inkjet411.
PAGE 85
Based on your response it sounds like the ink cartridge is clogged and will need to be recovered; please follow these steps: http://inkjet411.com/?page_id=1519 1) Gently blot the cartridge Nozzle Plate with a damp lint-free towel/wipe – a small amount of ink should be dispensed, and be visible, on the towel (all 3 colors should be present for a Tri -color cartridge). 2) If no ink is dispersed from nozzle plate (i.e.
PAGE 86
printer carriage/flex cables (where the cartridge interfaces to the carriage inside the printer) and ink cartridge rear electrical contacts are thoroughly clean to rule out poor connectivity as root cause: http://inkjet411.com/?page_id=1519 NOTE: Unfortunately, alignment pages and internal self test prints will usually print Ok even if the cartridge is internally electrically damaged.
PAGE 87
3. While depressing the power button, plug in the power cable. Keep the power button pressed for about 10-15 seconds, allowing the error flag to reset. 4. After printer powers on, cycle printer power once again and allow printer to fully initialize (may take ~5 minutes for the message/error condition to disappear). NOTE: If ink cartridge error persists then replace ink cartridge. If procedure above does not work, then refer to HP.
PAGE 88
NOTE 1: Your Photosmart printer model must have two (2) good ink cartridges installed to operate/print (unlike all HP Deskjet printer models which may operate using only one (1) ink cartridge ). IMPORTANT: First verify the age of the ink cartridge(s)....look at imprinted date on front of ink cartridge. If this ‘warranty expiration date’ has expired, then potential internal electrical cartridge failures can (and frequently do) occur due to prolonged internal corrosion of cartridge micro-circuits, etc.
PAGE 89
NOTE: You may also refer to this document for specific printer model ‘Tap 41’ diagnostic & ‘Cartridge Error Bypass’ step-by-step instructions: http://inkjet411.retailinkjet.com/wpcontent/uploads/2013/04/HP-74-75-Problem-Resolution_v10.pdf --- Providing the color cartridge is partially functioning the Tap 41 diagnostic test print wi ll be printed (this is a forced service print test which is mainly used for the evaluation of ink cartridge electrical health).
PAGE 90
However, if your printer works routinely after inserting a brand new HP74/74XL and/or HP75/75XL ink cartridge in it, you should discuss the possibility of a refund with your local Costco (for the refilled cartridge purchase). We regret your inconvenience, and we hope that you will continue to cons ider the compelling value of inkjet refilling in the future. For additional printer diagnostics information please visit: http://inkjet411.
PAGE 91
B. Print Extended Self Test: 1. Press CANCEL + OK buttons at the same time. 2. The extended self test page should print. --- Verify all colors and all stair-step nozzles are firing (i.e. no missing horizontal lines should be visible in the stair-step grid patterns). (NOTE: the self test page is a 'forced' test print whether the ink cartridges are good or bad). Inspect color bars to verify proper nozzle/jetting health.
PAGE 92
ink cartridge is not used). You can remove the tri-color cartridge, reactivate the tap 41 test and the printer will print the diagnostic test print in black ink. You can also test general printer performance by running the 'Tap 10' diagnostic test, use same procedure above and enter "code = 10".
PAGE 93
Please note these types of failures are quite rare with an ink cartridge that that has only been refilled once or twice. For reference, the following page provides a complete review of the majority of cartridge error messages you may observe on your printer at one point or another: http://inkjet411.
PAGE 94
NOTE: Unfortunately, alignment pages and internal self test prints will usually print Ok even if the cartridge is internally electrically damaged. Do not use these test pages as a proxy for determining whether a cartridge is good or bad, only the ‘Tap 41/43’ diagnostic test report can yield this information. A. Ensure BOTH carriage/flex cables and BOTH ink cartridge contacts are thoroughly clean before proceeding: http://inkjet411.com/?page_id=1519 B.
PAGE 95
4. Touch the button in the upper-right corner of the control panel until 'Printer Status Report' is displayed, and then select OK. The self-test report should print. --- If the self test page prints (illustrates that printer is functional) but normal/regular printing from the computer/host workstation is not permissible, then one of the ink cartridges likely has a problem and may need to be replaced.
PAGE 96
DESKJET F2400/F4400/F4500 & F4200 ERROR MESSAGES - NOT RECOGNIZING CARTRIDGE (HP 60s) NOTE: For purposes of our communication please note that the HP300 UK cartridges are the same as the HP60 USA versions; all the features and functions discussed below will work on your printer as the printer platforms are identical.
PAGE 97
B. Validate the cartridge’s electrical health by running the ‘Tap 41’ diagnostics test. Refer to DIAGNOSTIC TAP 41 video procedure at the following link on how to activate and read the service test: http://inkjet411.com/?page_id=440 (HP 60 – Deskjet F2400/F4400/F4500 models) 1. 2. 3. While holding the Power button, press Cancel (X) button 4 times, then press the Color Copy button once. Release the Power button. The 'Tap 41' diagnostic test print should print. http://inkjet411.
PAGE 98
NOTE: To our team's knowledge there is no 'cartridge error bypass' method available for the HP Deskjet printer model. You can also test general printer performance by running the 'Tap 10' diagnostic test, use same procedure above except only press the CANCEL + COPY/RESUME buttons once each together.
PAGE 99
likely, an internal micro-electronic failure inside one of the ink cartridges. An electroni c failure of the cartridge would be unrelated to the ink cartridge refill process; these same failures can (and frequently do) occur with brand new ink cartridges.* To help identify the root cause, and to determine which cartridge is causing the error condition, please activate the self-test below (please refer to B.).
PAGE 100
---- If the printer attempts to print the diagnostic test pattern (1 page) then the printer is generally considered operational and functional, if nothing is printed, but the printer attempts to print the pattern, then the tri-color ink cartridge is either empty, clogged or severely electrically damaged (black ink cartridge is not used). You can remove the tri-color cartridge, reactivate the self test and the printer should print the self test print in black ink.
PAGE 101
HP Deskjet D4200-D4300 SERIES ERROR MESSAGES - NOT RECOGNIZING CARTRIDGE (74-75) Regarding your recent inquiry about the HP 74XL black ink cartridge error message (“unrecognized cartridge”, or similar ink lamp error indicators) and inability to print with your HP Deskjet D4360 printer, this type of error is normally associated to an electrical connection issue between the printer and the cartridge, or more likely, an internal micro-electronic failure inside the cartridge itself.
PAGE 102
pattern, then the tri-color ink cartridge is either empty, clogged or severely electrically damaged (black ink cartridge is not used). You can remove the tri-color cartridge, reactivate the tap 41 test and the printer will print the diagnostic test print in black ink. NOTE: To our team's knowledge there is no 'cartridge error bypass' method available for the HP Deskjet D4200/D4300 printer model series.
PAGE 103
To confirm root cause and check the internal electrical condition of both black and color ink cartridges, please execute the 'Tap 41' cartridge's electrical diagnostic test below (refer to procedure B). First verify the age of the ink cartridge(s)....look at imprinted date on front of ink cartridge(s). If the ‘warranty expiration date’ has expired, then potential internal electrical cartridge failures can occur due to internal corrosion, etc.
PAGE 104
However, if the cartridge is determined to be electrically damaged, largely dependent on the 'Tap 41' diagnostic test results, the cartridge will eventually need to be replaced with a new one. You can also test general printer performance by running the 'Tap 10' diagnostic test, use same procedure above and enter "code = 10".
PAGE 105
HP Photosmart 2575 - NOT RECOGNIZING CARTRIDGE (95-98) Regarding your recent inquiry about the HP95 color ink cartridge error message ("incorrect cartridge tricolor print cartridge inserted now is not intended for use in this printer") and inability to print with your HP Photosmart 2575 printer, this type of error is normally associated to an electrical connection issue between the cartridge and carriage flex cables, or even more likely, an internal micro -electronic failure inside the cartridge itself
PAGE 106
4. Press the Right arrow key. The "Underware" menu should be displayed. 5. Press the right arrow key until the ‘print-mech button tap’ menu is displayed. 6. Select Ok (Code = 0 will be displayed); click and hold Right Arrow until code = 41’ is displayed. Use the Left Arrow if you need to decrease numerical count. 7. Select Ok. Within one minute the Tap 41 diagnostic test pattern should be initiated and print (whether ink cartridges are good or not, i.e. this is a forced print test).
PAGE 107
*Many cartridges eventually do encounter problems or failures, especially after their original ink is gone and they are re-used, and this is often unrelated to the refill process.
PAGE 108
NOTE: Unfortunately, alignment pages and internal self test prints will usually print Ok even if the cartridge is internally electrically damaged. Do not use these test pages as a proxy for determining whether a cartridge is good or bad, only the ‘Tap 41/43’ diagnostic test report can yield this information. As a temporary workaround, or if you are unable to determine which cartridge is causing the issue, remove one of the ink cartridges from the printer....
PAGE 109
7. Select Ok. Within one minute the Tap 41 diagnostic test pattern should be initiated and pri nt (whether ink cartridges are good or not, i.e. this is a forced print test). Refer to 2nd video at following link on how to interpret the diagnostic test report: http://inkjet411.com/?page_id=1741 NOTE: If a ccess code '41' does not yi eld a test print, then enter "code = 43"). B.2. Perform Tap 41 Cartridge Health Diagnostics Test: [PSC 2335/2350/2355xi/ (94-97)] 1. 2. 3. 4.
PAGE 110
Deskjet 5440 Self-Test Page: 1. Turn the printer on. 2. Press and hold the RESUME button until the printer starts printing. 3. Release the RESUME button. Procedure A: 1. Press and hold the CANCEL button. 2. Press the COLOR COPY button. Release both buttons. 3. The self test prints. The printed pattern will verify printer is generally functional. Inspect color bars to verify proper nozzle/jetting health. Procedure B: 1.
PAGE 111
If there is a print job in the queue, it may begin printing. Results will vary depending on severity of cartridge’s electrical state. *Many cartridges eventually do encounter problems or failures, especially after their original ink is gone and they are re-used, and this is often unrelated to the refill process.
PAGE 112
Please first verify the age of the ink cartridge(s)....look at imprinted date on front (or back) of ink cartridge. If this ‘warranty expiration date’ has expired, then potential cartridge failures can occur due to internal corrosion, etc. NOTE: Unfortunately, alignment pages and internal self test prints will usually print Ok even if the cartridge is internally electrically damaged.
PAGE 113
--- A good HP 93/95/97/99 color cartridge should display 600 good nozzles, while a good HP 92/94/96/98 black ink cartridge should show 672 good nozzles. If the results yield anything different then the ink cartridge is likely damaged and will need to be replaced. Refer to 2nd video on how to read the printout: http://inkjet411.
PAGE 114
*Many cartridges eventually do encounter problems or failures, especially after their original ink is gone and they are re-used, and this is often unrelated to the refill process.
PAGE 115
A. Ensure BOTH carriage/flex cables and BOTH ink cartridge contacts are thoroughly clean before proceeding: http://inkjet411.com/?page_id=1519 B. Print the ‘Tap 41/43’ Cartridge Health Diagnostics Test Report: 1. 2. 3. 4. 5. 6. Depress BOTH arrow keys simultaneously. Press the Left arrow key. Select the OK key. Press the Right arrow key. The "Underware" menu should be displayed. Press the right arrow key until the ‘print-mech button tap’ menu is displayed.
PAGE 116
link on how to read the Tap 10 test (NOTE: the HP 74/75 cartridges are electrically identical to the HP 92 thru 98 cartridges): http://inkjet411.com/?page_id=579 It may be possible to 'temporarily' bypass the cartridge error messages for emergency printing purposes only or you can also try and reset the printer to see if the error condition clears. Refer to procedures below. C.
PAGE 117
plate. Ink penetration or corrosion into the nozzle plate will cause a failure of the tiny micro-electronics resulting in a variety of different error messages being displayed – see picture at bottom of this page: http://inkjet411.com/?page_id=1216 However, if your printer works routinely after inserting a brand new HP95 Tri-color cartridge in it, you should discuss the possibility of a refund with your local Costco (for the refilled cartridge purchase).
PAGE 118
An internal electrical failure of a cartridge can be confirmed by performing the following steps which will help rule out other variables which could also be causing the issue. A. Ensure BOTH carriage/flex cables and BOTH ink cartridge contacts are thoroughly clean before proceeding: http://inkjet411.com/?page_id=1519 B.
PAGE 119
1. Press and hold the Power button, and then press the Cancel button once. 2. Release the buttons. The 10-tap test prints. 3. Review test pattern; ensure all colors are firing. A missing block or blocks within the nozzle stair step pattern indicates a misfiring ink nozzle. Perform cartridge cleaning to correct.
PAGE 120
For any additional questions please contact us directly: Inkjet411help@gmail.
PAGE 121
1. Open the printer/cover as if replacing the cartridge and allow the carriage assembly to move to the cartridges access/loading position. 2. Unplug the power cable from the rear of printer and close the printer’s cover. 3. While depressing the power button, plug in the power cable. Keep the power button pressed for about 10-15 seconds, allowing the error flag to reset. 4.
PAGE 122
Now, if your printer works routinely after inserting a brand new HP45 and/or HP78 cartridge in it, you should discuss the possibility of a refund with your local Costco (for the refilled cartridge purchase). We regret your inconvenience, and we hope that you will continue to consider the compelling value of inkjet refilling in the future. For advanced printer diagnosis please refer to .pdf file at the following link: http://inkjet411.
PAGE 123
1) Ensure BOTH carriage/flex cables and BOTH ink cartridge contacts are thoroughly clean before proceeding: http://inkjet411.com/?page_id=1519 2) Perform the following printer 'service' tests....in particular, please perform the 'Tap 43' diagnostic test in C. below: http://inkjet411.com/?page_id=2358 A. Running a sample page: 1. Turn the printer on. 2. Press and hold the RESUME button until the printer starts printing. 3. Release the RESUME button. B. Running a self-test: 1. Turn the printer on. 2.
PAGE 124
NOTE 2: Ideally, a good Color cartridge will display 300 nozzles (for example, check the printed 10 x 10 stair step patterns for each of the 3 colors), while a good Black cartridge will display 416 nozzles (for example, check the printed 26 x 16 stair-step pattern). NOTE 3: Ensure the top cover is closed and that the interlock switch at top-right side is properly closing the circuit – you may need to depress with a small pencil to ensure this is not causing a false error condition.
PAGE 125
As a temporary workaround, or if you are unable to determine which cartridge is causing the issue, remove one of the ink cartridges from the printer....this will place the printer into the 'single cartridge printer mode'....print jobs may then be executed from the computer (only): For more information, refer to your printer user guide.
PAGE 126
HP OFFICEJET 6210/6310/7210/7310/7410 ERRORS - NOT RECOGNIZING CARTRIDGE (95/98) HP PSC 2610xi? Yes, we completely agree....that HP ink cartridge error message is very misleading!! Regarding your recent inquiry about the HP 98 cartridge error message and inability to print to your HP OJ 7210 printer, this type of problem is normally associated to an electrical connection issue between the printer and the cartridge, or more likely, an internal micro-electronic failure inside the cartridge itself.
PAGE 127
e. Use the arrow keys to navigate to the “print-mech button tap” menu. Select Ok. LCD screen should display “code = 0”. f. Use the arrow keys to enter “code = 41” (or just enter 41 on keypad). Select Ok. The Tap 41 diagnostic test pattern should begin to print. Refer to 2nd video at link below on how to analyze the printed diagnostic pattern. Officejet 6210/6310 Alternative Menu Access: a. Press the * and # keys simultaneously. b. Enter 124 (or 123) at keypad. c.
PAGE 128
2. 3. 4. 5. 6. Enter 123 (or 124, or 1234) at keypad. The ‘Underware’ menu should be displayed. Use the arrow keys to navigate to the Information Menu. Select Ok. Use the arrow keys to navigate to the 'checksum for relock data input' (or simply ‘checksum’). Select Ok. LCD should display a 5-digit number after a few seconds. Press Cancel several times to completely exit out of service menu. Attempt to send a print job to printer.
PAGE 129
to an electrical connection issue between the printer and the cartridge, or more likely, an internal microelectronic failure inside the cartridge itself. An electronic failure of the cartridge would be unrelated to the ink cartridge refill process; these same failures can (and frequently do!!) occur with brand new ink cartridges*.
PAGE 130
--- Understand that the 'self-test print' is a "forced print"...the printer will attempt to print it whether the cartridges are good or bad.....if the diagnostic test page prints, but normal printing is still not permitted, then the suspect ink cartridge is likely electrically degraded or damaged internally since the self-test print is the only print the printer will yield. C. Print the Demo Print: 1. Press and HOLD the CANCEL (X) button 2. Depress the COPIES button once.
PAGE 131
your inconvenience, and we hope that you will continue to consider the compelling value of inkjet refilling in the future. Please let us know if the above test procedure was successful and able to provide any clarity on the HP 92/93 cartridge issue. We apologize for the inconvenience. For any additional questions please contact us directly: Inkjet411help@gmail.com -Thank you Successful printing of the test page illustrates that the printer itself is fully operational.
PAGE 132
NOTE: Unfortunately, alignment pages and internal self test prints will usually print Ok even if the cartridge is internally electrically damaged. Do not use these test pages as a proxy for determining whether a cartridge is good or bad, only the ‘Tap 41/43’ diagnostic test report can yield this information. Please perform the following corrective/diagnostic printer checks: A. Ensure BOTH carriage/flex cables and BOTH ink cartridge contacts are thoroughly clean before proceeding: http://inkjet411.
PAGE 133
*Many cartridges eventually do encounter problems or failures, especially after their original ink is gone and they are re-used, and this is often unrelated to the refill process.
PAGE 134
you have removed is the problem cartridge. On some printer models, if you notice the blinking error lights stops blinking following a cartridge removal, then this is the defective cartridge. This type of problem is an internal micro-electronic failure inside the cartridge itself. An electronic failure of the cartridge would be unrelated to the ink cartridge refill process; these s ame failures can occur with brand new ink cartridges*.
PAGE 135
cartridge(s). It is common to have a marginally performing ink cartridge (which was performing ok before) in the adjacent slot (i.e. color), then when a marginally performing cartridge is installed into the other slot (i.e. black), both of the ink cartridge(s) then get flagged with electrical errors. Please note this type of failure is quite rare with an ink cartridge that that has only been refilled once or twice.
PAGE 136
A. Ensure BOTH carriage/flex cables and BOTH ink cartridge contacts are thoroughly clean before proceeding: http://inkjet411.com/?page_id=1519 B. Perform Printer Self-Test Page: 7000 Printer Series: 1. Press and hold the OK button, and then press the Left Arrow button once. 2. Release the buttons. The internal test page prints. 8000 Printer Series: 1. Press CANCEL and SAVE simultaneously (SAVE is the left-most button before POWER on/off.) 2.
PAGE 137
NOTE 3: Ca rtri dge Error Bypass Message (Emergency Pri nting only): The Pen Recovery Level 1 cl ears ca rtridge errors a nd permits you to print the TEST PAGE with the normal MENU / TOOLS / PRINT TEST PAGE choice. *Many cartridges eventually do encounter problems or failures, especially after their original ink is gone and they are re-used, and this is often unrelated to the refill process. The "Incompatible Print Cartridges" / “Check print cartridge" / “Color cartridge is not compatible.
PAGE 138
NOTE: Unfortunately, alignment pages and internal self test prints will usually print Ok even if the cartridge is internally electrically damaged. Do not use these test pages as a proxy for determining whether a cartridge is good or bad, only the ‘Tap 41/43’ diagnostic test report can yield this information. As a temporary workaround, or if you are unable to determine which cartridge is causing the issue, remove one of the ink cartridges from the printer....
PAGE 139
marginally performing cartridge is installed into the other slot (i.e. black), both of the ink cartridge(s) then get flagged with electrical errors. Please note this type of failure is quite rare with an ink cartridge that that has only been refilled once or twice. Severe cartridge errors are primarily caused by an electrical breakdown at the cartridge’s nozzle plate.
PAGE 140
printer mode'....print jobs may then be executed from the computer (only): To confirm if your printer supports this feature, please refer to your printer user guide. This may also help you determine which cartridge is causing the issue. PRINTER TESTS / DIAGNOSTICS: A. Clean cartridge/printer electrical contacts. Also inspect printer's internal carriage flex cables for surface damage (i.e. burn marks) or an uneven contact surface (by which the cartridge's rear electrical contacts mates with).
PAGE 141
1. 2. 3. Load plain, white paper into the paper tray. Press and hold the Cancel button, and then press the Start Copy Color button. The product prints a self-test report. --- Examine the resulting self-test page that prints. There should be lines extending all the way across the page in black, yellow, cyan and magenta. A missing black line indicates a problem with the black or photo cartridge. Faded, streaked or missing lines in the other colors indicates a problem with the color ink cartridge.
PAGE 142
B.6. Photosmart 7960 (HP 56/57/58 ink cartridges) Internal Test Print: 1. Ensure that the memory card has been removed from the memory card slot. 2. Make sure plain paper is loaded in the In Tray. 3. Press the Menu button. 4. Press the Up/Down arrow button to display the Tools menu. Then press the OK button. 5. Press the Down arrow button to highlight Print a Test Page. Then press the OK button.
PAGE 143
i ndicates a problem with the black or photo ca rtridge. Faded, s treaked or missing lines in the other colors i ndicates a probl em wi th the color i nk ca rtridge. To determine which cartridge is causing the problem: 1. Open the cartridge access door. 2. Remove either cartridge (not both). 3. Close the cartridge access door. -- If the computer message is Print Cartridge Error , then the print cartridge that is still in the printer is the problem cartridge.
PAGE 144
HP PSC 2175xi, 2210, 2400, 2410, 2500 - (HP 56/57 CARTRIDGE ERRORS) Regarding your recent inquiry about the HP56 black.....OR.....
PAGE 145
B.1. Self Test Print: 1. From the front panel, press Setup, press 1, and then press 4. 2. Refer to test print sample at HP’s website to evaluate your test print. Inspect nozzle test pattern; missing bars or lines in the stair-step pattern represent an ink clog, a mis-firing nozzle or a damaged ink nozzle. NOTE: A good HP 56 black cartridge should have 432 good nozzles, while a good HP 57/58 color ink cartridge should have 300 good nozzles. http://h20000.www2.hp.com/bizsupport/TechSupport/Document.
PAGE 146
http://inkjet411.com/?page_id=1216 However, if your printer works routinely after inserting a brand new HP56 cartridge in it, you should discuss the possibility of a refund with your local Costco (for the refill purchase). We regret your inconvenience, and we hope that you will continue to consider the compelling value of inkjet refilling in the future. For any additional questions please contact us directly: Inkjet411help@gmail.
PAGE 147
3. Using left/right arrow keys, navigate to Special Reports/Reports Menu (……or ‘System Menu’ / ‘Information Menu’ if Reports Menu is not available). Select Enter. 4. Using left/right arrow keys, navigate to ‘Extended Self Test’. 5. Select Enter to print test print - evaluate test print. If excessive nozzles are missing from the stair step pattern, then perform cartridge cleaning to correct. 6. Using left/right arrow keys, navigate to ‘print-mech button tap’ menu. 7.
PAGE 148
plate. Ink penetration or corrosion into the nozzle plate will cause a failure of the tiny micro -electronics resulting in a variety of different error messages being displayed – see bottom image at this page: http://inkjet411.com/?page_id=1216 However, if your printer works routinely after inserting a brand new HP21 cartridge in it, you should discuss the possibility of a refund with your local Costco (for the refill purchase).
PAGE 149
active state of both cartridges. Please note this type of failure is quite rare with an ink cartridge that that has only been refilled once or twice. For reference, the following page provides a complete review of the majority of cartridge error messages you may observe on your printer at one point or another: http://inkjet411.
PAGE 150
*Many cartridges eventually do encounter problems or failures, especially after their original ink is gone and they are re-used, and this is often unrelated to the refill process. Please note this type of failure is quite rare with an ink cartridge that that has only been refilled once or twice. These same failures can occur with brand new ink cartridges.
PAGE 151
NOTE: “Empty” and “Low Ink” alerts are COMPLETELY NORMAL for all integrated ink cartridges which have been refilled! While at first this may be an unusual workflow, it does allow print operations to proceed. Your printer/computer may display an ink alert message, such as “non-genuine cartridge”. Press proceed/continue/accept/yes/OK to dismiss this prompt. After refills, the printer cannot track the ink level. The ink level indicator will falsely signal empty.
PAGE 152
LOW INK MESSAGE (GENERAL) Regarding your recent inquiry about the low ink message, please note that “Empty” and “Low Ink” alerts are COMPLETELY NORMAL for all newer HP integrated ink cartridges which have been refilled! While at first this may be an unusual workflow, it does allow print operations to proceed. The ink level monitoring feature cannot be reset (i.e.
PAGE 153
http://inkjet411.com/?page_id=1802 (HP 15-58, 78 Cartridge Errors) ADDITIONAL NOTES: The ink level indicator cannot be manually re-set in the newer HP cartridges, thus making it not usable. HP leverages 'fusible links' in the nozzle plate (base of ink cartridge) which physically blows the resistors as the original ink is consumed...thus resetting the ink cartridge's ink level monitoring capability is simply not possible. The ink tracking feature is only available with a brand new ink cartridge.
PAGE 154
proceed. The ink level monitoring feature cannot be reset (i.e. in the newer line of integrated ink cartridges, Lexmark physically blows the ink monitoring resistors inside the cartridge the first time it is used - thus it is impossible to reset them). Only brand new ink cartridges provide ink level monitoring.
PAGE 155
If the cartridge completely runs out of ink and continues to be used when it is dry, this could damage the cartridge, so customers should promptly refill/replace their cartridge when the ink begins to fade. This fading process is gradual, so that you will have sufficient time to refill/replace the cartridge before the risk of empty cartridge printing. In summary, most refill customers agree that the huge savings of refilling is much greater than the potential loss of the low ink indicator feature.
PAGE 156
Before you refill your next ink cartridge, please refer to this video which provides some helpful transportation tips to avoid any potential issues: http://inkjet411.com/?page_id=1437 For any additional questions please contact us directly: Inkjet411help@gmail.
PAGE 157
NOTE: Unfortunately, alignment pages and internal self test prints will usually print Ok even if the cartridge is internally electrically damaged. Do not use these test pages as a proxy for determining whether a cartridge is good or bad, only the ‘Tap 41/43’ diagnostic test report can yield this information. If you continue to encounter slow printing or other functional printer issues, we suggest you perform a printer reset, refer to your printer's user manual, Fixya.
PAGE 158
-Thank you CARTRIDGE REFILL 90 DAY "EXPIRATION" Regarding your recent inquiry about the 90-day cartridge refill expiration dates, these dates are the official instructions for integrated ink cartridges (i.e. those typically found in 2-cartridge printer models and that feature an electronic nozzle plate attached to base of ink cartridge). If you can comply with using the cartridge within the 90 day window, you will be assured of standard quality.
PAGE 159
-Thank you EPSON, HP 02/88 -- RESETTABLE CARTRIDGE ERROR MESSAGES Regarding your recent inquiry about the Epson/HP cartridge error message associated with your Epson/HP printer, the cartridge probably has a defective chip which was mis-programmed during the refill process. We suggest you take the suspect ink cartridge back to Costco and request they either reprogram the chip (or replace it) since it is not being recognized....
PAGE 160
We apologize for the inconvenience in advance. Please let us know if chip re-programming/replacement does not correct the printer/cartridge issue. For any additional questions please contact us directly: Inkjet411help@gmail.com -Thank you ________________ *While the HP 02 permanent printhead is rated for ~20,000 pages, the average life is typically less than 10,000 pages due to infrequent use and age of electrical components.
PAGE 161
understand you have made the right choice w/respect to ink refilling your Canon printer - most other manufacturer printer systems are nearly not so easy and have additional usage caveats. For any additional questions please contact us directly: Inkjet411help@gmail.com -Thank you EPSON UNRECOGNIZED CARTRIDGE ERROR Regarding your recent inquiry about the Epson T126 cartridge error me ssage (“Cartridge Not Recognized", "Replace Cartridge", "Installed ink cartridge is expended.
PAGE 162
alerts, typically you can bypass these errors by clicking thru the acknowledgement prompts or via the arrow keys: http://inkjet411.com/?page_id=1939 3) We suggest you remove all the ink cartridges, inspect the smart-chips condition (on rear side) and ensure there are no cuts/gashes or ink residue present on the micro-chip surfaces. To be sure we suggest you clean the micro-chip surfaces; click here to see 2 different pictures of this along with cleaning instructions: http://inkjet411.
PAGE 163
___________________________ Regarding your recent inquiry about the Epson T125 cartridge error message associated with your Epson NX625 printer, based on the observed 'Red X' on the display, it sounds like the cartridge probably has a defective chip which was mis-programmed during the refill process.
PAGE 164
chip surfaces if present; click here to see 2 different pictures of this along with cleaning instructions: http://inkjet411.com/?page_id=1939 If you have already returned from Costco a 2nd time (2nd attempt at chip reprogramming) and the cartridge is still not recognized, then the cartridge’s internal ink low/empty detection circuit is likely defective and the cartridge will need to be replaced with a new one.
PAGE 165
1. Perform a ‘HEAD CLEANING’ via you printer’s control menu 2 times in a row (NOTE: this will consume upwards of 10% of your total remaining ink): http://inkjet411.com/?page_id=1939 2. If, after activating the ‘Head Cleaning’ routine 2 times in a row in accordance with Inkjet411 suggestions: http://inkjet411.
PAGE 166
pl a in pages) and color mode (black and white only vs . color/greys cale printing). Paper types used (i.e. plain paper, photo papers & ma tte/heavy bond papers) a nd paper edge curl (due to a ge i n printer or l ow relative humidity) ca n a l so quickly l ead to premature printhead failures due to physical ‘head strikes’ of the paper edges making repeated conta ct wi th the printhead nozzle plate. As our i nk formulations cl osely match Epson's formulations this is not root ca us e for failure.
PAGE 167
Once you have determined the suspect cartridge(s), we suggest you bring the cartridge, or cartridges, back to the Costco Photo Department and have it re-programmed. Also, have it weighed at the Costco Photo Department to ensure that it was properly filled. If this does not remedy the problem, then you may have a defective print head in the printer (worst case scenario), unrelated to the refilled cartridges. We apologize for the inconvenience in advance.
PAGE 168
-Thank you HP 940/88 - PRINT QUALITY / POOR PRINTING / FADED TEXT / MISSING COLORS Regarding your recent inquiry about the HP 940/88 cartridge print quality problems, let's first make sure that the printer is firing all 4 tanks correctly. Based on your problem description, it sounds like there is an air bubble in one of the printer ink lines, so you should perform a "Clean PrintHead" procedure fro m your printer control panel.
PAGE 169
for Cyan/Magenta colors. Either will eventually fail depending on print usage type and printer duty cycle (i.e. rated for ~30,000 printed pages). Here is a video on how the PRINTHEAD(S) function in the printer: http://inkjet411.com/?page_id=2054 For any additional questions please contact us directly: Inkjet411help@gmail.
PAGE 170
Printhead" procedure 2 or 3 times. Please watch the video on the HP 564 support page wh ich describes some of the issues you could encounter: http://inkjet411.com/?page_id=1983 To verify the lines are clear and working correctly, print the “INK RECOVERY TEST PRINT” from our Test Prints page (or the Print Quality Report from your printer's Tools menu): http://inkjet411.
PAGE 171
f. Install ink cartridges and retest printer. You should observe a New PRINTHEAD alert message followed by an approx. 4-minute preparation countdown prompt. g. If permissible, activate the ‘Clean Printhead’. This can be done from the printer’s control panel or software printer driver (for example, by selecting ‘Tools’ – ‘Clean Printhead’, or similar). h.
PAGE 172
approximately 7-8 sets of ink cartridges). The Print Quality Report reveals total number of pages printed. http://inkjet411.com/?page_id=2054 For information on HP 564 refilling tips please watch the video here: http://inkjet411.com/?page_id=1983 Please review all steps and let us know if you have any further questions. For any additional questions please contact us directly: Inkjet411help@gmail.
PAGE 173
manufacturer instructions first as the Inkjet411 procedures are provided for general guidance purposes only. Please note that a dirty service station can also cause poor image quality and/or ink cross-contamination or bleed between different colors: http://inkjet411.com/?page_id=1495 E. If the poor/degraded print quality problem still cannot be corrected, then the PRINTHEAD may be dry and may need to be hot-water flushed.
PAGE 174
For information on HP 920 refilling tips please watch the video here: http://inkjet411.com/?page_id=1983 We trust this helps remedy and/or explain the issue your Officejet printer is currently experiencing. Please let us know if you have any questions regarding the technical information provided above. For any additional questions please contact us directly: Inkjet411help@gmail.
PAGE 175
8. Check the 4th line at the top of the printed report; an electrically good/stable PRINTHEAD will state “Pen Status: Pen OK”………if any other message is displayed then the PRINTHEAD may have failed and may need to be replaced. C. Clean printer's service station - see link for cleaning instructions. NOTE: A dirty service station can cause cross-contamination between the colors: http://inkjet411.com/?page_id=1495 D.
PAGE 176
quality) that you observed was more than likely caused by running one (or more) of your colors dry and not because of the use of refilled cartridges - this is a very common customer complaint regardless of which ink type is being used. Costco's ink formulations, which are made in America, 'closely' match that of HPs and we actually install 10-20% more ink inside the cartridge. When a color runs dry (i.e.
PAGE 177
6. When ‘code = 41’, select ‘OK’. The ‘Tap 41’ diagnostic test pattern will print. 7. Check the 4th line at the top of the printed report; an electrically good/stable PRINTHEAD will state “Pen Status: Pen OK”………if any other message is displayed then the PRINTHEAD has likely failed, or has marginal electrical performance issues, and may need to be replaced. Re -seat PRINTHEAD and repeat ‘Tap 41’ test to verify connectivity is not the issue.
PAGE 178
d. Using a lint-free towel, remove water from rear/bottom electrical contacts. Ensure printhead electrical contacts and exposed surfaces are fully dry. e. Install the printhead into the printer. You may observe a “Replace Printhead message” so you will need to cycle printer power by turning printer off and then on to clear the error. f. Install ink cartridges and retest printer. You should observe a New PRINTHEAD alert message followed by an approx. 4-minute preparation countdown prompt. g.
PAGE 179
For any additional questions please contact us directly: Inkjet411help@gmail.com -Thank you HP 920 – POOR PRINT QUALITY (SEVERE) – PRINTHEAD CLEANING/FLUSHING REPLACEMENT Regarding your HP920 cartridge usage inquiry and observed missing colors/degraded print quality in your HP OJ 6500A printer output, given the steps that you have taken up to this point, we are not completely convinced the current printer issue can be resolved by just installing new/f ully loaded ink cartridges [i.e.
PAGE 180
b. Remove the printhead – in most cases you will need to pull up on the lever at right side of carriage assembly to unlock the printhead. Lift printhead straight up to remove. c. Over a sink, run warm tap water directly into the 4 ink ports for approximately 2 minutes – this will effectively saturate the foam ports and blow ink out/thru the nozzle plate bottom. d. Using a lint-free towel, remove water from rear/bottom electrical contacts.
PAGE 181
*Ink cartridges are merely plastic holding tanks for the ink....other than connecting and being recognized by the printhead, there isn't really anything that can go wrong here (Costco ink formulations and HP ink formulations are 'very' similar, both are based on a dye ink based formulation, so this is not a significant contributor toward this type of condition based on our internal longevity testing).
PAGE 182
3. Perform ‘Clean Printhead’ 3X (3 times) from the printer’s control panel (all tanks will need to be at least 40% full of ink for success) – see video instruction: http://inkjet411.com/?page_id=1925 4. Print the ‘Ink Recovery Test Print’ 2X (twice) to blow ink thru all ink nozzles and ensure print quality is satisfactory: http://inkjet411.retailinkjet.com/wp-content/uploads/2013/02/TestPrint_CMYK.pdf 5. Printer should now be good-to-go.
PAGE 183
2. Press the * and # keys simultaneously. 3. Enter 123 (or 124) at keypad. The ‘Support xxxxxxxx’ menu should be displayed. 4. Use the arrow keys to navigate to the Reports Menu. Select Ok. 5. Use the arrow keys to navigate to the 'print-mech button tap' menu. 7. Select Ok. Screen should display “code = 0”. 8. Use the arrow keys to enter “code = 43” (or just enter 43 on keypad). Select Ok. The Tap 43 diagnostic test pattern prints. NOTE 1: On newer printer models you may need to input ‘code = 41’.
PAGE 184
1. Remove all 4 ink cartridges and PRINTHEAD from printer. Using a water-dampened (distilled water recommended) lint free towel, thoroughly clean PRINTHEAD’s rear electrical copper contacts and interfacing carriage electrical copper contacts. Ensure no ink residue or towel fibers remain following cleaning. Re-install PRINTHEAD and all ink cartridges, retest: http://inkjet411.com/?page_id=1451 2.
PAGE 185
printer models. For information on how the printhead functions, watch this video: http://inkjet411.com/?page_id=2054 For any additional questions please contact us directly: Inkjet411help@gmail.
PAGE 186
c. Connect the power cord back into the printer while pressing the “#” and “6″ keys on the keypads of your printer. d. Wait until the screen turns black before release the keys. Your printer should turn ON by itself. If not, press the power button to turn ON the printer. e. The printer should now start to do the a Semi-Full Reset on your printer. Wait until it finishes the whole process and settles down. HP OJ6500A/7500A Printer Reset: a.
PAGE 187
5) As a last ditch effort, you may to want to consider performing a hot water flush on the PRINTHEAD assembly - while this procedure is normally used in the recovery of 'missing colors' or correcting substandard/poor print performance, a thorough cleaning may revive the PRINTHEAD functionality (this procedure is not approved by HP, they will just tell you to replace the PRINTHEAD). Flushing Procedure: http://inkjet411.com/?page_id=2412 a. Remove all ink cartridges from the printer. b.
PAGE 188
Paper types used (i.e. plain paper, photo papers & matte/heavy bond papers) and paper edge curl (i.e. duration in printer and/or exposure to low relative humidity) can also quickly lead to premature printhead failures due to physical ‘head strikes’ of the paper edges making repeated contact with the printhead nozzle plate surfaces. Please let us know if you have any questions regarding the technical information provided. For any additional questions please contact us directly: Inkjet411help@gmail.
PAGE 189
D. If the cartridge chip has been replaced/reprogrammed (i.e. a 2nd time), then this ink cartridge alert may be a printer defect and not a cartridge issue. It is suggested to reset the printer by: 1) a. b. c. Printers with 1-9 keypad Unplug the power cable from the back of printer. Hold down number 9 & # keys, plug in the power and turn the printer on. The printer will reset itself. 2) a. b. c. d. e. Printers without 1-9 keypad: Turn off the HP All-in-One by pressing the On button.
PAGE 190
The "Ink System Failure" failure message is common with either a failing permanent (built-in) printhead or can randomly occur due to instable printer firmware. Typically this message can normally be cleared by performing the following steps: Photosmart C7100 Printer Reset Procedure (for “Ink System Failure" message): 1. Turn ON the printer. 2. Press and Hold the “Print Photos” & “Red Eye Removal” buttons. 3. Release both buttons. 4.
PAGE 191
Refer to the HP Printer Diagnostic’s document (PDF file) at the following link for advanced diagnostic tests for your printer model: http://inkjet411.com/?page_id=1813 To completely verify the ink lines are clear and working correctly, print the “INK RECOVERY TEST PRINT” from our Test Prints page (intense color drop pattern): http://inkjet411.
PAGE 192
NOTE: An ‘Expired Ink’ message cannot be bypassed nor can you switch into a different print mode (i.e. black/greyscale, etc.). Light Cyan and Light Magenta colors are typically not used for plain paper printing and will last much longer (i.e. 4-5X) than the 4 primary colors (CMYK).
PAGE 193
http://inkjet411.com/?page_id=2377 (Printers without 1-9 keypad) http://inkjet411.com/?page_id=2391 (Printers with 1-9 keypad) Refer to the HP Printer Diagnostic’s document (PDF file) at the fol lowing link for more advanced diagnostic tests for your specific printer model: http://inkjet411.
PAGE 194
Regarding your recent inquiry about 1) the change of magenta to purple color and 2) the ink empty out message (which color?), we should first determine which color is presently causing the no printing messages to appear. As the Artisan is a 6-color printer system, be advised you have 2 Magentas and 2 Cyans, one regular and one "light" on each. You should be able to go into the printer's maintenance/tools menu to identify which color is giving the current problem.
PAGE 195
NOTES: To determine which color has run out, use the following suggestions in sequence until you are able to identify the empty color: 1) Generate a Print Quality Test Page from your printer control panel; a faded color band indicates empty. 2) To distinguish between a black and photo black cartridge, print a text document and/or a photo. Faded black in a text document indicates the black cartridge is empty; faded black in a photo indicates the photo black cartridge is empty.
PAGE 196
http://www.youtube.com/watch?v=FL8QaFVwsEs (Canon) http://www.youtube.com/watch?v=ZheZf-vdho8 (Canon Printhead removal / water flush) http://www.youtube.com/watch?v=3kKULRjqaLg (Epson #1) http://www.youtube.com/watch?v=i78Tu3RVO3s (Epson #2) 8. If the problem persists, then you may have a damaged PRINTHEAD (worst case scenario), unrelated to the refilled cartridges.
PAGE 197
-Thank you EPSON - MISSING COLORS FOLLOWING REPEATED “HEAD CLEANING” Regarding your recent inquiry about the T127 cartridges poor print quality (lack of yellow printing), be advised that Epson printer systems are notorious for getting dried ink nozzles and/or dried PRINTHEAD ink ports. Often the ink cartridge only has to be uninstalled for less than 8 hours and dried ink (ink starvation) issues can easily occur.
PAGE 198
droplets onto the paper) – these will eventually fail depending on print usage type and printer duty cycle (i.e. rated for approximately 12,000 printed pages over life, but the consumer average is typically closer ~6,000 thruput pages). The printhead may be replaceable and can be ordered directly from Epson.com or Amazon.com (though not easily customer replacable!). For information on how the PRINTHEAD functions, please watch the following video: http://inkjet411.
PAGE 199
2) There could be an air bubble in the printer ink lines, so you should perform a "Clean PrintHead" procedure (I suggest Level 2 'Deep Clean' if available in your printer's control panel); you may also print one of our 'heavier' 4-color test prints from our Test Prints page, there is a link from our main page: http://www.inkjet411.com/ 3) Clean service station wipers/pad.
PAGE 200
3) To validate proper output print performance, run a printer self test or select the 6-color test print from our 'Test Prints' page: 4) Clean service station wipers/pad (only if printer is >2+ years of age). If this does not remedy the problem, then the refill vs. OEM ink formulation differences, albeit ever so slight, could be causing the color shift issue you are currently observing....and hence, the refill is unfortunately incompatible.
PAGE 201
customers (i.e. in the tens of thousands) are quite pleased with Costco's Canon ink refill se rvice since inception. As far a general printer performance, there are other things which could be causing the current/ongoing clogging issue: 1) As this printer writing system is ~5-6 years old, we suspect your PRINTHEAD (which can be removed and flushed with water or 3rd party cleaning fluid) is likely nearing it's end of life (usually around 6-8,000 pages). It may need to be replaced.
PAGE 202
have been tested for printer reliability, color appeal and print comparison performance; passing all quality performance expectations. Many customers (i.e. in the tens of thousands) are quite pleased with Costco's HP 02 ink refill service since inception 3-4 years ago. We have not observed any PRINTHEAD failures* which were caused by the subtle formulation introduction.
PAGE 203
If you print less than 2 pages per week, or so, you are way better off sticking with an integrated printer system (i.e. 2-cartridge printers from HP or Canon) as the printer will only use a little bit of ink at a time (mainly for printing). These types of printer systems do not invoke between job spitting, meaning your cartridges can last 6 months to a year with limited printing (per above).
PAGE 204
*IIT cartridges (individual ink tank cartridges) which are found in all 4, 5 and 6 cartridge -based printer models) do not readily fail and can be used/refilled over and over indefinitely. The majority (~90%) of printers sold into the USA now are multi-cartridge (4,5,6) printer models.
PAGE 205
of the new HP's printers, i.e. several printer models currently sold at Costco, use either HP564, HP932/933 or HP950/951 ink cartridges. For any additional questions please contact us directly: Inkjet411help@gmail.com -Thank you IPH PRINTER PROBLEMS – MOVE OVER TO REFILL FRIENDLY PRINTER MODELS Regarding your inquiry, our bottom line suggestion is to move over to a more refill friendly printer model (SEE REFILL FRIENDLY PRINTER MODEL SUGGESTIONS DOWN BELOW). Allow me to explain why......
PAGE 206
If you print less than 2 pages per week, or so, you are way better off sticking with an integrated printer system (i.e. 2-cartridge printers from HP or Canon) as the printer will only use a little bit of ink at a time (mainly for printing). These types of printer systems do not invoke between job spitting, meaning your cartridges can last 6 months to a year with limited printing (per above).
PAGE 207
1) If you received an "Unauthorized ink", "non-HP ink", "counterfeit ink" or similar message, you can simply ignore/dismiss these messages by pressing 'OK' once for each cartridge, so that the printer resumes its normal operation. NOTE: Receiving these kinds of ongoing alert messages is COMPLETELY NORMAL when using refilled ink cartridges. Refer to NOTE 2 below for more information. Refilling the ink cartridges does not include reprogramming of the ink cartridges, so this will not be a factor.
PAGE 208
4) To rule out printer/cartridge connectivity (assembly interface/connection) issues please ensure you have followed all steps on the Inkjet411 support page - this includes PRINTHEAD removal and thorough cleaning of the electrical surfaces on the PRINTHEAD and on the CARRIAGE ASSEMBLY: http://inkjet411.com/?page_id=1451 a. Remove all 4/5 ink cartridges, then remove the internal PRINTHEAD and thoroughly clean rear electrical contacts and carriage electrical contacts.
PAGE 209
However, if you observe missing colors or poor image quality then air may have been accident ally ingested into the ink lines between the cartridge(s) and PRINTHEAD. To recover from this problem, you will have to run the "Clean Printhead" procedure 1-2 times to recover the ink system. Watch the video on the HP support page which describes some of the common issues you may encounter with refilled ink cartridges. This type of problem is common and completely recoverable. http://inkjet411.
PAGE 210
-Thank you HP 564 “Incompatible Older Generation Cartridge Installed” ERROR MESSAGE Regarding your recent inquiry about the HP 564 cartridge error (“Incompatible Older Generation Cartridge Installed”) which is preventing printing, unfortunately your ink cartridge was likely manufactured before Sept 2010 and is incompatible with the newer line of HP Photosmart and Deskjet printer models.
PAGE 211
2) Remove ink cartridge and inspect for smart chip surface – check for scratches or ink residue. See pictures of cartridge chips at following link for reference (see ‘Abnormal Cartridge Errors’): http://inkjet411.com/?page_id=1925 3) Perform a Printer Reset: HP OJ 6500 Printer Reset: a. Ensure printer is powered ON. b. While the printer is Turned ON, unplug the power cord from the back of the printer. This should turn OFF your Officejet 6500. c.
PAGE 212
f. g. Select Ok. Screen should display “code = 0”. Use the arrow keys to enter “code = 41” (or just enter 41 on keypad). Select Ok. The Tap 41 diagnostic test pattern prints.
PAGE 213
NOTE 2: HP does not allow an automatic reset of the HP 564 / 564XL / HP 920 / 920XL electronic chip on the cartridge after a refill, so the ink level indicator is sending a false message that the ink level is low. Your cartridge is not low on ink, and nothing is wrong with your printer or cartridges. The ink level indicator usually cannot be manually re -set, so the ink level indicator is often not usable.
PAGE 214
NOTE 1: In addition to “Low Ink” alerts, for "Unauthorized ink", "Non-HP ink", "Fraud", "Counterfeit ink" or similar messages, you may ignore/dismiss this message by pressing 'OK' once for each cartridge, so that the printer resumes its normal operation. We suggest you do this at the printer's control panel immediately following ink cartridge(s) installation. For more information on this, please visit: http://inkjet411.com/?page_id=1925 (564/920 cartridge errors page) http://inkjet411.
PAGE 215
On the other hand, if you observe Red X's (i.e. "unrecognized cartridge"/ "incompatible printhead"/ "ink system has failed") on your printer display panel or Window's popup, then this is a different type of error (i.e. possible cartridge connection issue or failure of permanent printhead assembly). For advanced printer diagnostics, please refer to .pdf file at the following link: http://inkjet411.
PAGE 216
There is no ‘lock-out’ feature on the HP 940 ink series printer models to our knowl edge...you should be able to resume normal printer operations. If not, please let us know the 'exact language' of the error message you are observing and for which ink cartridge (Cyan, Magenta, Yellow, Black). NOTE 2: HP does not allow an automatic reset of the electronic chip on the cartridge after a refill, so the ink level indicator is sending a false message that the ink level is low.
PAGE 217
NOTE: Providing you can still print, you will need to wait until the "ink has run out" message appears on your computer, before activating the 'Stop/Resume' button for 5-8 seconds. However, if printing is not permissible, then please keep reading.... Essentially, in most cases, all you need to do is press the 'Stop/Reset' button (triangle symbol inside of a circle) for 5-8 seconds and the ink error ("ink has run out", etc.
PAGE 218
Canon 240/240XL/240XXL/241/241XL - Refilled Cartridge Activation Instructions: http://inkjet411.com/?page_id=2733 Canon 245/245XL/246/246XL - Refilled Cartridge Activation Instructions: http://inkjet411.com/?page_id=2740 If you are able to produce a self test print, this is good since it illustrates that the cartridges are electrically stable...if you observe any 'E' or 'V' error states (i.e.
PAGE 219
procedures (below), you still have an error condition which prohibits regular printing, then one of the ink cartridges probably has internal electrical damage (micro-electronics failure)*; such a failure is unrelated to the ink cartridge refilling process. Typically, when the cartridge fails the problem is 'masked' by the ink out/empty condition so it can be difficult to distinguish between the two.
PAGE 220
*Many cartridges eventually do encounter problems or failures, especially after their original ink is gone and they are re-used, and this is often unrelated to the refill process (i.e. typically ~2 years from original manufacturing date). Refer to picture at bottom of this page: http://inkjet411.
PAGE 221
3. 4. 5. 6. Wait approximately 20 to 30 seconds until the LED shows 0. Push the "Stop/Reset" button four times in a row. Push the power button twice. Turn off the printer by pushing the power button one more time. The printer is now reset. Canon MP Models A. Canon Ink Level Reset Procedure. NOTE: Most MP200 thru MP400 Series Printer Models 1. Turn off the Canon MP printer and unplug it from the outlet. 2. Press the "On/Off" button while you plug the cable back in. 3.
PAGE 222
2. Press and hold the power button while connecting the power outlet back. 3. While still holding down the power button, press the reset button twice (red circle with a triangle) 4. Release the power button 5. The printer takes about 10 seconds to show the number 0. 6. Press + to change the value from 0 to 1. 7. When this value is 1, press color button; this will light up two leds. 8. One is for plain paper and the other for photo paper. At this point is feed the printer with paper. 9.
PAGE 223
I. Canon MX310 Ink Level Reset Procedure #3 (Canon 40/41 ink cartridges) 1. Power off the printer 2. Hold the stop/reset button then press and hold power (for 5 secs) 3. Hold Power and release the stop/reset button 4. Press the stop/reset button twice 5. Release power button 6. Wait until the power button lights a steady/still green, press the stop/reset button three times with a 3 sec space between each press. 7. On the 3rd press the indicator should be orange. 8. Press the power button to set data 9.
PAGE 224
Regarding your recent inquiry about the Canon 210 (black)/211 (color) ink cartridge ink alert/error condition and the inability to print to your Canon MX340 printer, to reset the cartridge ink low/empty alert message condition, depending on your printer model, we suggest you follow the documented procedures below and/or provided on Inkjet411 at the following link. http://inkjet411.
PAGE 225
3. If second message appears and printer’s LCD screen displays error code “E”, then DO NOT click ‘CANCEL PRINTING’. 4. Press and hold down ‘Stop’/’Reset’ button (triangle-circle icon) on your printer for 5-8 seconds. Printer should start printing. B. Canon Ink Level Reset Procedure #2 [primarily intended for Canon iP printer models]: 1. Press and Hold the Resume (triangle-circle) button 2. Press and Hold the Power Button; hold both buttons for 5 seconds 3. Release the Resume (triangle-circle) button. 4.
PAGE 226
Please let us know if you have any questions regarding the technical information provided above. Inkjet411help@gmail.com For any additional questions please contact us directly: Inkjet411help@gmail.com -Thank you CANON 30-241 ERROR MESSAGE (ADVANCED – NO PRINTING ALLOWED) …..
PAGE 227
b. Hold the "Stop/Reset" button while pushing the power button. While still holding down the power button, release the "Stop/Reset" button and then push it twice in a row. c. Wait approximately 20 to 30 seconds until the LED shows 0. d. Push the "Stop/Reset" button four (4) times in a row. e. Push the power button twice. f. Turn off the printer by pushing the power button one more time. The printer is now reset. Next, reset the cartridge ink counter: a.
PAGE 228
6 times Green - Print head deep cleaning 11 times Orange - Button / LCD checking 12 or more times - Returns to a menu selection CANON BLACK 225 VS. 226 (not yet linked) Regarding your question of Canon cartridges, 225 black vs. Canon 226, our answers are provided below: > The Black 225 cartridge uses a pigment-based ink...this cartridge is primarily intended for document/text printing.
PAGE 229
Please refer to our video on how the INK CARTRIDGES vs. PRINTHEADS interact: http://inkjet411.com/?page_id=2054 For any additional questions please contact us directly: Inkjet411help@gmail.com -Thank you HP OFFICEJET PRO 8500A (HP 940s) – POWER OFF/CARTRIDGE ACCESS DOOR TRICK With respect to the HP OJ PRO 8500A Plus workflow of having to power off the printer to get the printing/copying to function following the printer dropping into standby mode, this is indeed quite unusual.
PAGE 230
should bring the cartridge back to the Costco Photo Department and have it re-programmed (or replaced). Also, request to have it weighed to ensure that it was properly filled.
PAGE 231
both PRINTHEADS will eventually fail depending on printed content, printer duty cycle (i.e. typically rated for ~41, 500 printed pages depending on image content & frequency of printing). The average inkjet printer can typically be refilled with ~20+ complete sets of ink cartridges over the life of the printhead, after which, either the Yellow/Black and/or Cyan/Magenta printhead may need to be replaced (available at HP.com). Refer to video on how the HP PRINTHEAD functions: http://inkjet411.
PAGE 232
drops onto the page). However, in most of these cases you would get either a PRINTHEAD failed/error type message or you would observe unrecoverable poor print quality. How the Printhead Works: http://inkjet411.com/?page_id=2054 For any additional questions please contact us directly: Inkjet411help@gmail.
PAGE 233
both PRINTHEADS will eventually fail depending on printed content, printer duty cycle (i.e. typically rated for ~41, 500 printed pages depending on image content & frequency of printing). The average inkjet printer can typically be refilled with ~20+ complete sets of ink cartridges over the life of the printhead, after which, either the Yellow/Black and/or Cyan/Magenta printhead may need to be replaced (available at HP.com). Refer to video on how the HP PRINTHEAD functions: http://inkjet411.
PAGE 234
Refer to our support instructions: http://inkjet411.com/?page_id=1457 2. To verify the lines are clear and working correctly, print the “INK RECOVERY TEST PRINT” from our Test Prints page: http://inkjet411.com/?page_id=146 3. Run the self-test print (under maintenance/tools menu), this will verify nozzle performance and that each color is firing a solid band of color (i.e. you should not see any bands or missing lines in the pattern).
PAGE 235
10. If problem persists after following all suggestions outlined above, then we suggest you discuss the possibility of a refund with your local Costco (for the refilled cartridge purchase). We apologize for the inconvenience this may have caused you.
PAGE 236
HP OFFICEJET PRO 8000/8500/8500A (HP 940s) –“DEPLETED INK” ERROR MESSAGE/INTERMITTENT OPS Regarding your recent inquiry about the HP 940 ink cartridge error ("DEPLETED INK", or similar error message language) which is preventing printing....let's run thru a quick checklist to ensure we cover everything, per below. For additional error conditions and solutions please refer to our support page at the following link: http://inkjet411.com/?page_id=1457 1) For intermittent printer operations (i.e.
PAGE 237
ii. If you observe an ink cartridge “EXPIRED” error (error lights/blinking pattern), hold the power button and push resume 3 times. Release power button and the printer should reset. If none of the suggestions above remedy the issue, then it is possible that the smart chip(s) on the refilled ink cartridge(s) got somehow electrically damaged, thus rendering them useless (i.e. what we generally refer to as physical damage).
PAGE 238
Regarding your recent inquiry about the HP 940 ink cartridge error ("MISSING OR DAMAGED") which is preventing printing....let's run thru a quick checklist to ensure we cover everything: http://inkjet411.com/?page_id=1457 CLEARING AN INK ALERT/ERROR CONDITION: 1) Press and HOLD the printer’s ‘Reset/Resume’ button for five (5) seconds...this will reset the HP 940 cartridge's smart chip, and may correct the current issue (NOTE: procedure only applies to Non-LCD printer models).
PAGE 239
Cyan/Magenta or Yellow/Balck PRINTHEAD assembly. You may need to re-seat both PRINTHEAD(S) click here for instructions: http://inkjet411.com/?page_id=1457 NOTE: HP’s PRINTHEAD removal/replacement instructions can be found here: http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?prodSeriesId=3752454&objectID =c01623635 8) Ensure the cartridge actually has enough ink inside (there is an ink empty sensor in the base of the ink cartridge).
PAGE 240
NOTE 1: HP does not allow an automatic reset of the HP 940 electronic chip on the cartridge after a refill, so the ink level indicator is sending a false message that the ink level is low. Your cartridge is not low on ink, and nothing is wrong with your printer or cartridges. The ink level indicator usually cannot be manually re-set, so the ink level indicator is often not usable.
PAGE 241
1) Press and HOLD the printer’s ‘Reset’ button for five (5) seconds...this will reset the HP 940 cartridge's smart chip, and may correct the current issue. 2) For expired ink/cartridge error messages, please refer to the following information on how to bypass: http://inkjet411.com/?page_id=1457 ---- If you observe an “Expired xxxx ink cartridge” alert or message, this error may be bypassed by performing the following: a. Press and HOLD the Power button. b. Press Resume button 3 times. c.
PAGE 242
rated for 30, 000+ printed pages depending on image content & frequency of printing). The average inkjet printer can typically be refilled with ~20+ complete sets of ink cartridges over the life of the printhead (warranted for only 650ml of ink however, or approximately 9 cartridge refills), after which, either the Yellow/Black and/or Cyan/Magenta printhead may need to be replaced (available at HP.com). Refer to video on how the HP PRINTHEAD functions: http://inkjet411.
PAGE 243
B. Check the 'WARRANTY ENDS' date on the PRINTHEADS*. If either are expired then they may need to be replaced: For more information on this please visit: http://h30434.www3.hp.com/t5/Ink-Toner-Cartridge-Printhead-Issues/Significance-of-quotWarranty-ends-quot-date-on-Officejet/td-p/1081607 C. If the above resolutions do not correct the issue, then replacement of the PRINTHEAD will likely be required.
PAGE 244
HP940 PRINTHEADS have reportedly only functioned for 1100-2000 printed pages (with HP OEM inks), so reliability results do appear to vary widely. Please refer to video on how the HP PRINTHEAD functions: http://inkjet411.com/?page_id=2054 We suggest you contact HP for additional troubleshooting help. Replacement PRINTHEAD assemblies may be ordered from www.HP.com For any additional questions please contact us directly: Inkjet411help@gmail.
PAGE 245
Please watch this video which explains this further: http://inkjet411.com/?page_id=1995 NOTE 1: You may use either the HP 932/933 Setup Cartridges or the regular HP 932/933 [HP 932XL/HP 933XL] cartridges for activating the refilled 932/933 cartridges - you may cycle between each set or use one set thereafter. See our FAQs document here for complete ink cartridge usage information: http://inkjet411.
PAGE 246
the cartridge truly is out of ink. After this the printer will not know what the level of the ink is. Watch this video which shows both of these alert messages: http://inkjet411.com/?page_id=1999 For any additional questions please contact us directly: Inkjet411help@gmail.com -Thank you HP 950/951 CARTRIDGE SWAP / ACTIVATION & LOW INK WARNINGS Regarding your HP950/951 ink cartridge refill inquiry and cartridge error "Depleted cartridges must be replaced"....
PAGE 247
>> IMPORTANT - Press ‘No‘ when prompted with the following question: “Was this cartridge sold to you as a new genuine HP-branded cartridge that has not been previously used? 3) “Depleted”, “Refilled”, and similar “Ink out” alerts are COMPLETELY NORMAL for HP 950/951 ink cartridges which have been refilled! While at first this may be an unusual workflow, it does allow print operations to proceed. Spare cartridge refills have no expiration date.
PAGE 248
can be inexpensively refilled indefinitely, never buying a full price new cartridge again. Please refer to the refill tips video(s) to familiarize yourself with the installation and usage when using refilled HP ink tanks: http://inkjet411.com/?page_id=1991 *A spare cartridge can be a setup, new, empty or refilled ink cartridge of the same type/color. Spare cartridge refills have no expiration date. Each color must be activated by inserting the spare into the printer for ~25 seconds (i.e.
PAGE 249
NOTE 1: Accessing the printer’s hidden ‘support’ menu and then going into the ‘system configuration’ menu to the ‘ink initialization’ menu and clearing it, it is possible to bypass the cartridge swap requirement. WARNING: When the ink status is cleared it treats the cartridges like brand new first time set up cartridges which goes through a lengthy printhead/cartridge priming sequence where the printer pulls ~3 grams of ink per cartridge, which is roughly 50% of total ink volume (i.e.
PAGE 250
HP 932/933 & 950/951: “LOW INK” / “INK CARTRIDGES DEPLETED” MESSAGES Regarding your recent inquiry about low ink/depleted HP932/950 black ink cartridge error message(s), let’s ensure that all steps have been completed properly when using refilled tanks. First and foremost, please understand that in order to use a refilled ink cartridge you need to first install another HP932 black ink cartridge in the printer for approx. 25 seconds (i.e. i.e.
PAGE 251
>> IMPORTANT - Press ‘No‘ when prompted with the following question: “Was this cartridge sold to you as a new genuine HP-branded cartridge that has not been previously used? If you accidentally select yes, then you will need to bypass a few additional alert message screen…not a big deal. 4) You may use either the HP 950/951 Setup Cartridges or the regular HP 950/951 [950XL/951XL] cartridges for activating the refilled 950/951 cartridges - you may cycle between each set or use one set thereafter.
PAGE 252
residue is present on surface of the chip. Refer to page 7 of the FAQs (Frequently Asked Questions) document at either of the links provided below: http://inkjet411.com/?page_id=1991 http://inkjet411.retailinkjet.com/wp-content/uploads/2013/05/HP-932-933-950-951-Spare-CartridgeSwap_FAQs_v4.pdf Following cartridge 'smart chip' cleaning, please reinstall the ink cartridge and retest. NOTE: Attempting to refill ink cartridges before the 'ink out/empty' alert condition hits will actually work one time.
PAGE 253
http://inkjet411.retailinkjet.com/wp-content/uploads/2013/05/HP-932-933-950-951-Spare-CartridgeSwap_FAQs_v4.pdf Following cartridge 'smart chip' cleaning, please re-install the ink cartridge and retest.
PAGE 254
Please let us know if the error condition persists. -Thank you --"CARTRIDGE DAMAGED" and "INK CARTRIDGE FAILURE" ALERT MESSAGES: Either of these conditions are typically caused by poor cartridge contact (i.e. electrical connectivity) between the ink cartridge's 'smart chip' and the carriage assembly (which the ink cartridge plugs into), but normally you would observe a "Black Cartridge Damaged" or “Ink Cartridge Failure” alert message if this was the case.
PAGE 255
http://inkjet411.retailinkjet.com/wp-content/uploads/2013/05/HP-932-933-950-951-Spare-CartridgeSwap_FAQs_v4.pdf If the problem continues, then we need to verify a few things... -- Is the HP950 cartridge yours (i.e. did you purchase it?) or did you obtain from elsewhere? They may have enabled the lockout feature for their entire set of ink cartridges on their printer, in which case, these cartridges will not work in your printer.
PAGE 256
th Check the 4 line at the top of the printed report; an electrically good/stable PRINTHEAD will state “Pen Status: Pen OK”………if any other message is displayed then the PRINTHEAD may have failed and ma y need to be replaced. Re-seat PRINTHEAD and/or clean rear electrical contacts and repeat ‘Tap 41’ test to verify connectivity is not the issue. NOTE: Refer to our support document which includes more detailed diagnostic procedures: http://inkjet411.com/?page_id=1813 2) If Pen is NOT ok…..
PAGE 257
b. Remove the printhead – refer to instructions here: http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c02871 867 c. Over a sink, run warm tap water directly into the 4 ink ports for approximately 2 mi nutes – this will effectively saturate the foam ports and blow ink out/thru the nozzle plate bottom. d. Using a lint-free towel, remove water from rear/bottom electrical contacts. Ensure printhead electrical contacts and exposed surfaces are fully dry. e.
PAGE 258
--NOTE: For more severe PRINTER error messages which prevent printing altogether [i.e. “Replace Printhead”, “Missing Printhead” or “Incompatible Printhead"] this is typical of failed micro-electronics within the PRINTHEAD assembly (nothing to do with the HP 950/951 refilled ink cartridges). The PRINTHEAD assembly is a separate electronic unit in which the cartridges plug into and feed ink to and is essentially the heart of the printing system.
PAGE 259
Why Ink Refilling is the right thing to do? How to Refill Ink Cartridges – HP, Canon, Epson, Lexmark & Dell How to Refill HP 932XL & 933XL Ink Cartridges – HP Officejet 6100, 6600, 6700 How to Refill HP 932 & 933 Ink Cartridges – HP Officejet 6100, 6600, 6700 How to Refill HP 950 & 951 Ink Cartridges – HP Officejet PRO 8100, 8600, 271dw & 276dw How to Refill HP 950XL & 951XL Ink Cartridges – HP Officejet PRO 8100, 8600, 8700, 271dw & 276dw How to Refill HP 564 Ink Cartridges – HP Photosmart & Deskjet P
PAGE 260
If you have never refilled your cartridges before, the process is simple and usually takes less an hour. In addition to the money savings and it is good for the environment since you get to reuse your ink cartridge over and over. As America’s #1 alternative ink refill source, give us a try and we’re sure you’ll be pleased as our ink quality and color rivals that of the original manufacturer.
PAGE 261
It is recommended to only refill manufacturer’s genuine ink cartridges (versus compatibles or remanufactured cartridges) – look for references to GENUINE or ORIGINAL on ink packaging along with manufacturer’s trademark logo. For more information on North American ink refill services at a major retailer located near you (and should you wish to save around 50% on ink costs and support the environment) or if you are seeking advanced printer problem resolutions, please visit http://www.inkjet411.
PAGE 262
933XL, 950XL, 951XL, refilled, Inkjet411, help, support, how to, printhead, problem, issue, error, Costco, Frys, ASDA, refilling, reset, method, swap, non-chipped, Pro, 276dw, MFP, 8600 e-All-In-One, N911g, 8600 Plus, N911n, 8600 Premium, N911a, PRO, 251dw, 8100 ePrinter, N811a, e-All-in-One, H711a, 6600 e-All-in-One, H711g, 6700 Premium, e-AiO, H711n, OfficeJet 6100, ePrinter, H611a, OfficeJet 7110, ePrinter, H812a Tags Epson T068: Epson, printer, T068, T068120, T068220, T068320, T068420, ink, cartridg
PAGE 263
Artisan, 700, 710, 725, 730, 800, 810, 835, 837 help, support, printhead, problem, issue, error, Costco, Frys, ASDA, refilling, reset, compatible, compatibles, remanufactured Tags Epson T124s: Epson, T124, ink, printer, T124120, T124220, T124320, T124420, T124520, inks, cartridge, tank, color, black, cyan, magenta, yellow, refill, refilled, Epson All-in-One, Stylus, NX125, NX127, NX230, NX330, NX420, NX430, WorkForce, 320, 323, 325, 435, Inkjet411, help, support, printhead, problem, issue, error, Costco
PAGE 264
Tags Canon BCI-3e: Canon, 3e, 3e black, 3e colors, ink, ink cartridge, cyan, magenta, black, yellow, Genuine, BCI-3eBK, 4479A003, HY, Black, BCI-3eC, 4480A003, Cyan, BCI-3eM, 4481A003, Magenta, BCI3eY, 4482A003, Yellow, reset, BJC, Printer, BJC-3000, BJC-6000, Fax, FAX C855, i Series, i550, i850, Multipass, C755, F30, F50, F60, F80, MP700, MP730, S Series, S400, S450, S500, S520, S530D, S600, S630, S630, S750, problem, error, refill, issue, color balance, Costco, Frys, compatible, remanufactured, refil
PAGE 265
HP 92 & 93 Ink Cartridges – Ink Refilling is Easy, but be careful ! HP 94, 95, 96, 97, 98 & 99 Ink Cartridges – Ink Refilling is Easy, but be careful ! HP 27 & 28 Ink Cartridges – Ink Refilling is Easy, but be careful ! HP 15, 23, 45, & 78 Ink Cartridges – Ink Refilling is Easy, but be careful ! Canon 30 & 31 Ink Cartridges – Ink Refilling is Easy, but be careful ! Canon 40 & 41 Ink Cartridges – Ink Refilling is Easy, but be careful ! Canon 50 & 51 Ink Cartridges – Ink Refilling is Easy, but be careful
PAGE 266
CAUTION: for those of you who have ever thought about, or are currently refilling your ink cartridges via one of those Do-It-Yourself refill kits, please desist and stop the pain! Similar to the days of changing your own oil, it’s just not worth it, plus you don’t get the retailers money-back guarantee if it doesn’t work. The best solution is to visit any of the North American ink refill centers and let a trained operator do the work while you shop.
PAGE 267
product, in wrong slot, not printing, wont print, refilling, troubleshooting, no printing, printer ink, support, error, blinking lights, ink cartridge, bad cartridge, cartridge, service, support, help, Photosmart Express, cartridges refilled, Costco, Deskjet, Photosmart, Officejet, Tags 61:, HP, printer, Cartridges, Error, Incompatible Print Cartridges, Missing, Not Detected, Tri-Color, Color, Black, Cartridge, Problem, Refill, 61, 61XL, Installed Incorrectly, Print cartridge, Not intended, left, right,
PAGE 268
Tags 92-93: HP, 92, 93, ink cartridge, DESKJET, D4100, Photosmart, C3100, C3110, C3125, C3135, C3140, C3150, C3170, C3173, C3175, C3180, C3183, C3188, C3190, C3193, C3194, C4100, C4180, PSC, 1503, 1504, 1507, 1508, 1510, 1510v, 1510xi, 1513, 1514, wrong slot, Print cartridge problem, not printing, wont print, refilling, troubleshooting, no printing, printer, ink, refiller, help, errors, messages, blinking lights, ink, cartridge, cartridges, bad cartridges, Tags 27/28: HP, 27 refill, 28 refill, 27, 28, P
PAGE 269
Tags Lexmark 1, 2, 3, 16 thru 20: Lexmark, Ink, Printer, 1, 2, 3, 16, 17, 18, 19, 20, ink low, Color, flashing lights, error, wont print, Z13, Z23, Z25, Z33, Z35, Z513, Z515, Z601, Z615, Z605, X75, X2250, X1130, X1150, X1180, X1185, message, reset, procedure, bypass, help, refill, refilled, cartridge, inkjet, Inkjet411, compatible, remanufactured, Tags Lexmark 1, 2, 3: Lexmark, Ink, Printer, 1, 2, 3, 32, 33, 34, 35, 82, 83, 88, ink low, Color, flashing lights, error, wont print, Z730, Color, Jetprinter