User's Manual

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Masimo
Chapter 9- Troubleshooting
Troubleshooting Radical-7, Radius-7 and MOC-9 Modules
For information on troubleshooting values that are provided from Radical-7, Radius-
7 and MOC-9 modules refer to their respective Instructions for Use or Operator's
Manuals.
Troubleshooting Root
Symptom Possible Cause Correction
Root does not turn
on.
Power Button not
pressed long
enough.
Press Power Button for two (2) seconds.
The battery may
be depleted.
Connect Root to AC power to charge
battery.
One of the fuses is
not operating
properly.
Replace the fuse. See Replacing the
Fuses.
Root turns on, but
Main Screen is dim
or blank.
The brightness
setting is not
correct.
Adjust the brightness setting. See
Brightness.
If the condition persists, Root requires
service. Contact Masimo Technical
Support. See Return Procedure.
Touch functionality
is not responsive
Internal Failure
Root requires service. Contact Masimo
Technical Support. See Return
Procedure.
Not displaying data
from Radical-7,
Radius-7 or MOC-9
modules.
Connection error.
Ensure that the connections are securely
in place and properly plugged in, or that
the cable is not defective. For Radius-7,
ensure that the device is paired with Root
via Wi-Fi or Bluetooth. Refer to
Operator's Manual of Radius-7 for more
information.