User's Manual

Root Chapter 11- Service and Maintenance
www.masimo.com 101
Masimo
Return Procedure
Clean contaminated/dirty equipment before returning, following instructions in
Cleaning. Make sure the equipment is fully dry before packing. Call Masimo at 800-
326-4890 and ask for Technical Support. Ask for an RMA number. Package the
equipment securely, in the original shipping container if possible, and enclose or
include the following information and items:
 A letter describing in detail any difficulties experienced with the Root.
Include the RMA number in the letter.
 Warranty information, a copy of the invoice or other applicable
documentation must be included.
 Purchase order number to cover repair if the Root is not under warranty, or
for tracking purposes if it is.
 Ship-to and bill-to information.
 Person (name, telephone/Telex/fax number, and country) to contact for
any questions about the repairs.
 A certificate stating the Root has been decontaminated for bloodborne
pathogens.
 Return the Root to the shipping address listed in the Contacting Masimo
section below.
Contacting Masimo
Masimo Corporation
40 Parker
Irvine, California 92618
Tel:[phone]
Fax:[phone]