User's Manual

Root Chapter 7: Troubleshooting
www.masimo.com 76 Masimo
Symptom
Possible Cause
Correction
Iris screen does not
display connection
status for
standalone devices.
Connection error
Unplug and replug the Iris Adapter.
Iris screen does not
display connection
status for
standalone devices.
Connection error.
If the problem persists, refer to
instructions for use or operator's
manual for the connected
standalone devices or Iris section
of the instructions for use or
operator’s manual for the
appropriate version of Patient
SafetyNet.
Root has a
continuous speaker
tone.
Internal failure.
To silence an alarm, press the
Power Button for eight (8) seconds.
If alarm continues to sound, Power
Off Root. Root requires service.
See Return Procedure on page
91.
Power Button does
not respond when
pressed.
Power Button may
need to be
pressed for a
longer time.
To Power On when turned off or in
Standby Mode, press Power Button
for two (2) seconds.
To Power Off when turned on or in
Standby Mode, press the Power
Button for eight (8) seconds.
Internal failure.
Root requires service. See Return
Procedure on page 91.
Home Button does
not work when
pressed.
Internal failure.
Root requires service. See Return
Procedure on page 91.
Battery does not
charge.
AC power cable
may be
disconnected.
Unplug and replug AC power cable.