User's Manual

Radius-7 Chapter 8 - Service and Maintenance
www.masimo.com 84 Masimo
Return Procedure
Clean contaminated/dirty equipment before returning, following instructions in Cleaning on
page 81. Make sure the equipment is fully dry before packing. Call Masimo at 800-326-4890
and ask for Technical Support. Ask for an RMA number. Package the equipment securely, in
the original shipping container if possible, and enclose or include the following information
and items:
• A letter describing in detail any difficulties experienced with the Radius-7. Include
the RMA number in the letter.
• Warranty information, a copy of the invoice or other applicable documentation
must be included.
• Purchase order number to cover repair if the Radius-7 is not under warranty, or for
tracking purposes if it is.
• Ship-to and bill-to information.
• Person (name, telephone/Telex/fax number, and country) to contact for any
questions about the repairs.
• A certificate stating the Radius-7 has been decontaminated for bloodborne
pathogens.
• Return the Radius-7 to the shipping address listed in Contacting Masimo on page
84 below.
Contacting Masimo
Masimo Corporation
40 Parker
Irvine, California 92618
Tel:[phone]
Fax:[phone]
Warranty
Masimo warrants to the initial Purchaser for a period of one (1) year from the date of purchase
that: each new Product and the Software media as delivered are free from defects in
workmanship or materials.
Batteries are warranted for six (6) months.
To request a replacement under warranty, Purchaser must contact Masimo for a returned
goods authorization. If Masimo determines that a Product must be replaced under warranty,
it will be replaced and the cost of shipment covered. All other shipping costs shall be the
responsibility of Purchaser.
Masimo’s sole obligation under this warranty is to repair or replace any Product or Software
that is covered under warranty.