User's Manual

Radius-7 Chapter 6- Troubleshooting
www.masimo.com 66 Masimo
Symptom Potential Causes Next Steps
SpCO reading
displays as
dashes.
SpCO parameter may
have not stabilized.
• Allow time for parameter reading to
stabilize.
• Verify Sensor type and size and
re-apply sensor. See Directions for Use
for Sensor.
• Check and see if blood flow to the site
is restricted.
• Check the placement of the sensor.
Re-apply sensor or move to a different
site.
• Replace Sensor.
• Submit blood sample for laboratory
CO-Oximetry test for comparison.
• Check patient conditions indicated to
affect SpCO accuracy.
Troubleshooting Radius-7
Symptom Potential
Cause
Next Step
Device turns on
but Display Panel
is blank.
The viewing
contrast is
not correct.
Adjust the brightness setting. See Navigating the Main
Menu on page 42 of the Operator’s Manual. If the
condition persists, issue requires service. See Contacting
Masimo on page 84 of the Operator’s Manual
Touchpad does
not respond to
gestures.
Internal
failure.
Requires service. See Contacting Masimo on page 84 of the
Operator’s Manual.
Speaker makes
no sound when
device is not
connected to
Root.
Internal
failure
Requires service. See Contacting Masimo on page 84 of the
Operator’s Manual.