User's Manual

Radical-7 Chapter 9: Service and Maintenance
www.masimo.com 133 Masimo
Contacting Masimo
To contact Masimo, refer to the following:
USA, Canada, and Asia
Pacific
Europe:
All Other Locations:
Masimo Corporation
40 Parker
Irvine, California 92618
[phone]
Fax: [phone]
Masimo International Sàrl
Puits-Godet 10
2000 Neuchatel-
Switzerland
Tel:[phone]
Fax: [phone]
Contact your local Masimo
Representative.
Warranty
Masimo warrants to the initial Purchaser for a period of one (1) year from the date of
purchase that: (i) each new Product and the Software media as delivered are free from
defects in workmanship or materials, and (ii) the Product and Software will perform
substantially as labeled in the directions for use. Masimo’s sole obligation under this
warranty is to repair or replace any Product or Software that is covered under warranty.
Batteries are warranted for six (6) months.
To request a replacement under warranty, Purchaser must contact Masimo for a returned
goods authorization. If Masimo determines that a Product must be replaced under warranty,
it will be replaced and the cost of shipment covered. All other shipping costs shall be the
responsibility of Purchaser.
Exclusions
The warranty does not extend to, and Masimo is not responsible for, repair, replacement, or
maintenance needed because of: a) modification of the Product or Software without
Masimo’s written authorization; b) supplies, instruments or electrical work external to the
Product or not manufactured by Masimo; c) disassembly or reassembly of the Product by
anyone other than an authorized Masimo agent; d) use of the Product with sensors or other
accessories other than those manufactured and distributed by Masimo; e) use of the
Product and Software in ways or in environments for which they are not labeled; and f)
neglect, misuse, improper operation, accident, fire, water, vandalism, weather, war, or any act
of God. This warranty does not extend to any Product that has been reprocessed,
reconditioned or recycled.
This warranty also does not apply to any Products provided to Purchaser for testing or
demonstration purposes, any temporary Products modules or any Products for which Seller
does not otherwise receive a usage or purchase fee; all such Products are provided AS-IS
without warranty.
This warranty, together with any other express written warranty that may be issued by
masimo is the sole and exclusive warranty as to the product and software. this warranty is
expressly in lieu of any oral or implied warranties, including without limitation any implied
warranty of merchantability or fitness for a particular purpose. masimo shall not be liable
for any incidental, special or consequential loss, damage or expense directly or indirectly
arising from the use or loss of use of any products or software. in no event shall masimo’s