User's Manual

Radical-7 Chapter 9: Service and Maintenance
www.masimo.com 132 Masimo
Battery Test
To conduct a Battery test
1. Fully charge the Radical-7 by placing the Handheld into the Docking Station and
then connect the AC power.
2. Verify that the Handheld Battery Charging indicator is illuminated.
3. When the Radical-7 is fully charged, the Handheld Battery Charging indicator
turns off.
4. Turn on the Radical-7 on and verify that the Battery indicator shows a full charge.
Repair Policy
Masimo or an authorized Service Department must perform warranty repair and service. Do
not use malfunctioning equipment. Have the instrument repaired.
Clean contaminated and/or dirty equipment before returning, following the cleaning
procedure described in Cleaning. Make sure the equipment is fully dry before packing.
To return the instrument for service, see Return Procedure on page 132.
Return Procedure
Clean contaminated/dirty equipment before returning, following instructions in Cleaning on
page 127. Make sure the equipment is fully dry before packing. Call Masimo at
800-326-4890 and ask for Technical Support. Ask for an RMA number. Package the
equipment securely, in the original shipping container if possible, and enclose or include the
following information and items:
 A letter describing in detail any difficulties experienced with the Radical-7.
Include the RMA number in the letter.
 Warranty information, a copy of the invoice or other applicable documentation
must be included.
 Purchase order number to cover repair if the Radical-7 is not under warranty, or
for tracking purposes if it is.
 Ship-to and bill-to information.
 Person (name, telephone/Telex/fax number, and country) to contact for any
questions about the repairs.
 A certificate stating the Radical-7 has been decontaminated for bloodborne
pathogens.
 Return the Radical-7 to the following shipping address listed in Contacting
Masimo on page 133.