Operator's Manual

Radical-7 Chapter 9: Service and Maintenance
www.masimo.com 206 Masimo
Return Procedure
Clean contaminated/dirty equipment before returning, following
instructions in Cleaning. Make sure the equipment is fully dry before
packing. Call Masimo at 800-326-4890 and ask for Technical Support. Ask
for an RMA number. Package the equipment securely, in the original
shipping container if possible, and enclose or include the following
information and items:
• A letter describing in detail any difficulties experienced with the
Radical-7. Include the RMA number in the letter.
• Warranty information, a copy of the invoice or other applicable
documentation must be included.
• Purchase order number to cover repair if the Radical-7 is not
under warranty, or for tracking purposes if it is.
• Ship-to and bill-to information.
• Person (name, telephone/Telex/fax number, and country) to
contact for any questions about the repairs.
• A certificate stating the Radical-7 has been decontaminated for
bloodborne pathogens.
• Return the Radical-7 to the shipping address listed in
Contacting
Masimo on page 204 below.
Contacting Masimo
Masimo Corporation
52 Discovery
Irvine, California 92618
Tel:[phone]
Fax:[phone]