User's Manual

Radical-7 Chapter 9: Service and Maintenance
www.masimo.com 136 Masimo
Repair Policy
Masimo or an authorized Service Department must perform warranty repair and service. Do
not use malfunctioning equipment. Have the instrument repaired.
Clean contaminated and/or dirty equipment before returning, following the cleaning
procedure described in Cleaning. Make sure the equipment is fully dry before packing.
To return the instrument for service, see Return Procedure on page 136.
Return Procedure
Clean contaminated/dirty equipment before returning, following instructions in Cleaning on
page 131. Make sure the equipment is fully dry before packing. Call Masimo at 800-326-4890
and ask for Technical Support. Ask for an RMA number. Package the equipment securely, in
the original shipping container if possible, and enclose or include the following information
and items:
• A letter describing in detail any difficulties experienced with the Radical-7. Include
the RMA number in the letter.
• Warranty information, a copy of the invoice or other applicable documentation
must be included.
• Purchase order number to cover repair if the Radical-7 is not under warranty, or for
tracking purposes if it is.
• Ship-to and bill-to information.
• Person (name, telephone/Telex/fax number, and country) to contact for any
questions about the repairs.
• A certificate stating the Radical-7 has been decontaminated for bloodborne
pathogens.
• Return the Radical-7 to the shipping address listed in Contacting Masimo on page
136.
Contacting Masimo
To contact Masimo, refer to the following:
USA, Canada, and Asia Pacific Europe All Other Locations
Masimo Corporation
40 Parker
Irvine, California 92618
[phone]
Fax: [phone]
Masimo International Sàrl
Puits-Godet 10
2000 Neuchatel-
Switzerland
Tel:[phone]
Fax: [phone]
Contact your local Masimo
Representative.