Operator's Manual

Rad-97 Chapter 16: Service and Maintenance
www.masimo.com 211 Masimo
Return Procedure
Clean contaminated/dirty equipment before returning, following instructions in Cleaning on
page 203. Make sure the equipment is fully dry before packing. Call Masimo at
800-326-4890 and ask for Technical Support. Ask for an RMA number. Package the
equipment securely, in the original shipping container if possible, and enclose or include the
following information and items:
• A letter describing in detail any difficulties experienced with the Rad-97. Include
the RMA number in the letter.
• Warranty information, a copy of the invoice or other applicable documentation
must be included.
• Purchase order number to cover repair if the Rad-97 is not under warranty, or for
tracking purposes if it is.
• Ship-to and bill-to information.
• Person (name, telephone/Telex/fax number, and country) to contact for any
questions about the repairs.
• A certificate stating the Rad-97 has been decontaminated for bloodborne
pathogens.
• Return the Rad-97 to the shipping address listed in Contacting Masimo on page
211 below.
Contacting Masimo
Masimo Corporation
52 Discovery
Irvine, California 92618
Tel:[phone]
Fax:[phone]
Limited Warranty
Masimo warrants to the original end-user purchaser the Masimo-branded hardware product
(Rad-97™ Pulse CO-Oximeter®) and any software media contained in the original packaging
against defects in material and workmanship when used in accordance with Masimo’s user
manuals, technical specifications, and other Masimo published guidelines for a period of 12
months and any batteries for six (6) months from the original date the Product was obtained
by the end-user purchaser.
Masimo’s sole obligation under this warranty is the repair or replacement, at its option, of any
defective Product or software media that is covered under the warranty.
To request a replacement under warranty, Purchaser must contact Masimo and obtain a
returned goods authorization number so that Masimo can track the Product. If Masimo
determines that a Product must be replaced under warranty, it will be replaced and the cost of
shipment covered. All other shipping costs must be paid by purchaser.