Operator's Manual

Table Of Contents
Rad-97 Chapter 14: Troubleshooting
www.masimo.com 174 Masimo
Symptom Potential Causes Next Steps
Nurse Call does not work
Nurse call connector
not properly
connected to the
device.
Nurse call port not
configured correctly.
Nurse call system not
available.
Internal failure.
Check Nurse call
connector is fully
connected to the device.
Check Nurse call port
configuration. See
Device Output on page
109.
Check Nurse call system
availability.
Contact Masimo service.
See Contacting Masimo
on page 211.
Device does not communicate
to other external devices
through wired connection
External device is not
compatible.
Device port settings
are not configured
correctly.
Communication cable
is not properly
connected.
Connected network is
not available.
Internal failure.
Check external device
compatibility.
Check device data port
settings. See Device
Output on page 109.
Check communication
cable connection.
Check connected
network settings and
availability.
Contact Masimo service.
See Contacting Masimo
on page 211.
Device does not communicate
to other external devices
through wireless connection
External device is not
compatible.
Wi-Fi is not turned on
and/or not correctly
configured.
Location does not
have wireless
availability.
Connected network is
not available.
Internal failure.
Check external device
compatibility.
Check that the wireless
feature is on and
correctly configured. See
Wi-Fi on page 102.
Check wireless
availability for location.
Check network settings
and availability.
Contact Masimo service.
See Contacting Masimo
on page 211.