Operator's Manual

Table Of Contents
Rad-97 Chapter 14: Troubleshooting
www.masimo.com 173 Masimo
Symptom Potential Causes Next Steps
Touchscreen/Buttons do not
respond when pressed
EMI (Electro Magnetic
Interference).
Internal failure.
Check device AC power
is properly grounded.
Relocate the device from
other devices that may
cause electromagnetic
interference.
Contact Masimo service.
See Contacting Masimo
on page 211.
Battery run time significantly
reduced
Battery not fully
charged.
Battery damaged.
Battery capacity
effected.
Check battery charge
level indicator.
Check battery is fully
charged.
Contact Masimo service.
See Contacting Masimo
on page 211.
Device does not detect that
patient cable is connected
Cable connector not
properly connected to
the device.
Damaged connector.
Damaged cable.
Cable expired.
Internal failure.
Remove and reconnect
cable.
Ensure the connector is
fully connected to the
device.
Replace cable.
Contact Masimo service.
See Contacting Masimo
on page 211.
Device does not detect that the
sensor is connected
Sensor not properly
connected to device.
Improper placement of
sensor.
Damaged sensor.
Sensor expired.
Internal failure.
Remove and reconnect
sensor.
Ensure the connector is
fully connected to the
device.
Reapply sensor to the
patient. Refer to sensor
Directions For Use.
Replace sensor.
Turn Rad-97 Off and On.
Contact Masimo service.
See Contacting Masimo
on page 211.