Operator's Manual

Root Chapter 14: Service and Maintenance
www.masimo.com 177 Masimo
Clean contaminated and/or dirty equipment before returning, following the
cleaning procedure described in Cleaning on page 173. Make sure the
equipment is fully dry before packing.
To return the device for service, see Return Procedure on page 177.
Return Procedure
Clean contaminated/dirty equipment before returning, following
instructions in Cleaning on page 173. Make sure the equipment is fully dry
before packing. Call Masimo at 800-326-4890 and ask for Technical
Support. Ask for an RMA number. Package the equipment securely, in the
original shipping container if possible, and enclose or include the following
information and items:
 A letter describing in detail any difficulties experienced with the
Root. Include the RMA number in the letter.
 Warranty information, a copy of the invoice or other applicable
documentation must be included.
 Purchase order number to cover repair if the Root is not under
warranty, or for tracking purposes if it is.
 Ship-to and bill-to information.
 Person (name, telephone/Telex/fax number, and country) to
contact for any questions about the repairs.
 A certificate stating the Root has been decontaminated for
bloodborne pathogens.
 Return the Root to the shipping address listed in Contacting
Masimo.