Operator's Manual

Root Chapter 12: Troubleshooting
www.masimo.com 148 Masimo
Symptom
Possible Cause
Correction
Home Button does
not work when
pressed.
Internal failure.
Root requires service. See
Return Procedure on page 177.
Battery does not
charge.
AC power cable
may be
disconnected.
Unplug and replug AC power
cable.
Root Charging
Indicator
illuminates red.
Internal failure.
Root requires service. See
Return Procedure on page 177.
Nurse Call does not
communicate.
Connection error.
Unplug and replug Nurse Call
connector. See Nurse Call
Setting Connections on page
175.
EMR Push icon
does not appear in
Action Bar.
Wi-Fi is not
enabled.
Root is not
connected to
Patient SafetyNet.
Ensure Wi-Fi is enable. See Wi-Fi
on page 78. If EMR Push icon
does not appear, see Masimo
Technical Services on page 178.
Parameter does
not appear in EMR
Push screen.
Parameter is not
configured for
EMR Push on
Patient SafetyNet.
See Masimo Technical Services
on page 178.