Operator's Manual

Root Chapter 12: Troubleshooting
www.masimo.com 146 Masimo
Symptom
Possible Cause
Correction
Root turns on, but
Main Screen is dim
or blank.
The brightness
setting is not
correct.
Adjust the brightness setting.
See Brightness on page 83.
If the condition persists, Root
requires service. Contact Masimo
Technical Services. See Return
Procedure on page 177.
Touch functionality
is not responsive.
Internal failure.
Root requires service. Contact
Masimo Technical Services. See
Return Procedure on page 177.
Not displaying data
from Radical-7,
Radius-7, or
MOC-9 modules.
Connection error.
Ensure that the connections are
securely in place and properly
plugged in, or that the cable is
not defective. For Radius-7,
ensure that the device is paired
with Root via Bluetooth. Refer to
Operator's Manual of Radius-7
for more information.
Iris screen does not
display connection
status for
standalone devices.
Connection error.
Unplug and replug the Iris
Adapter.