Operator's Manual

Root NIBPT Chapter 16: Service and Maintenance
www.masimo.com 247 Masimo
3. When Root is fully charged, the Root Charging Indicator turns off.
4. Power On Root and verify that the Root Battery Indicator icon on
the Status Bar shows a full charge.
Repair Policy
Masimo or an authorized Service Department must perform warranty repair
and service. Do not use malfunctioning equipment. Have the device
repaired.
Clean contaminated and/or dirty equipment before returning, following the
cleaning procedure described in Cleaning on page 229. Make sure the
equipment is fully dry before packing.
To return the device for service, see Return Procedure on page 247.
Return Procedure
Clean contaminated/dirty equipment before returning, following
instructions in Cleaning on page 229. Make sure the equipment is fully dry
before packing. Call Masimo at 800-326-4890 and ask for Technical
Support. Ask for an RMA number. Package the equipment securely, in the
original shipping container if possible, and enclose or include the following
information and items:
 A letter describing in detail any difficulties experienced with the
Root. Include the RMA number in the letter.
 Warranty information, a copy of the invoice or other applicable
documentation must be included.
 Purchase order number to cover repair if the Root is not under
warranty, or for tracking purposes if it is.