User guide

Troubleshooting 29
Troubleshooting
Problem Probable cause(s) Remedy
One or more of the fixtures is
completely dead.
No power to fixture.
Check that power is switched on and cables are
plugged in.
Fuse blown or internal fault.
Contact Martin™ Service or authorized service
partner. Do not remove base or yoke covers,
attempt to replace a fuse or carry out any repairs or
service that are not described in this Safety and
Installation Manual unless you have both
authorization from Martin™ and official Martin™
service documentation.
Fixtures reset correctly but
respond erratically or not at all
to the controller.
Bad data link.
Inspect connections and cables. Correct poor
connections. Repair or replace damaged cables.
Data link not terminated.
Insert DMX termination plug in data output socket
of the last MAC Viper Profile on the data link.
Incorrect addressing of fixtures. Check fixture address and protocol settings.
One of the fixtures is defective and is
disturbing data transmission on the link.
Unplug the XLR in and out connectors and connect
them directly together to bypass one fixture at a
time until normal operation is regained. Have the
fixture serviced by a qualified technician.
Timeout error after fixture reset. Effect requires mechanical adjustment.
Contact Martin™ Service or authorized Martin™
service partner.
Mechanical effect loses
position.
Mechanical train requires cleaning,
adjustment, or lubrication.
Contact Martin™ Service or authorized Martin™
service partner.
No light and lamp error
message displayed.
Lamp blown Disconnect fixture from power and replace lamp.
Lamp not installed Disconnect fixture from power and install lamp.
Lamp access door safety switch open
Check that lamp access door is fully seated and
locked in place.
Lamp cuts out intermittently. Fixture is too hot.
Allow fixture to cool.
Clean fixture.
Reduce ambient temperature.
Table 2: Troubleshooting