Owner Manual

THERE ARE NO IMPLIED WARRANTIES, INCLUDING THE IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE, EXTENDING BEYOND THE TERMS OF
THESE LIMITED WARRANTIES.
Note: Some States or Provinces do not allow limitations on how long an implied
warranty lasts, so the above limitation may not apply to you.
EXCEPT AS SET FORTH HEREIN, THERE ARE NO EXPRESS WARRANTIES
MADE BY MANNINGTON COVERING THIS PRODUCT.
This warranty gives you specific legal rights, and you may also
have other rights which vary from State to State in the U.S. or
Province to Province in Canada.
IF YOU HAVE A WARRANTY CLAIM ...
Contact your retailer and describe the problem. In many instances,
the retailer can provide you with a solution to correct the situation.
If you need additional assistance or wish to file a claim, you may call
Mannington Customer Care at 1-800-FLOOR-US (1-800-356-6787).
Proof of purchase is necessary (store receipt) to verify all warranty claims.
Our representatives will provide you with helpful information to
address your concern, or walk you through the easy steps to file
a claim. We will make every effort to ensure that your claim is
processed quickly and fairly.
You may also file a claim through our website at:
www.mannington.com/residential/claims
Or, you may write to us at:
Mannington Mills, Inc. Attn: Customer Care
P.O. Box 30
Salem, NJ 08079
E-mail: [e-mail]
For your reference, we recommend keeping a record of Product
Name and SKU, Purchase Date, and Store where you purchased your
Mannington Hardwood Floor.
LIMITED WARRANTY EXCLUSIONS AND CONDITIONS
• The Limited Warranties set forth herein apply only to flooring
purchased after January 1, 2019. Proof of purchase is necessary to verify
all warranty claims.
• The Limited Warranties do not apply to “seconds,” “off goods,”
economy grade, cabin grade or shop grade products.
• The Limited Warranties apply only to the original purchaser and the
original installation site, and are not transferable.
• The Limited Warranties do not cover conditions or defects, including
buckling, caused by improper installation, the use of improper
adhesives; inadequate, uneven or irregular subflooring or improper
sub-floor preparation; or by the failure to follow Mannington’s
installation guidelines, which are included in the product cartons
and can be obtained by calling Mannington at 1-800-FLOOR-US
(1-800-356-6787).
• The Limited Warranties do not cover gapping of planks.
• The Limited Warranties do not cover construction related damage.
• The Limited Warranties do not cover planks that have been installed
with obvious visual defects.
• The Limited Warranties do not cover noises, such as popping,
crackling, or squeaking.
• The Limited Warranties do not cover damage caused by insects.
• The Limited Warranties do not cover conditions caused by improper use
or maintenance, such as:
- loss of gloss or build-up of dulling film due to lack of maintenance or
improper maintenance.
- damage resulting from failure to follow floor care instructions.
- marks, scuffs, scratches, gouges, dents or cuts, including without
limitation, those caused by pets.
- damage caused by burns, flooding, fires and other accidents.
- damage caused by abuse (i.e. dragging objects across the floor
without proper protection)
- wear caused by pebbles, sand and other abrasives.
- damage caused by caster wheels or vacuum cleaner beater bars.
- use of rubber backed mats, latex-backed or coco fiber mats or mats
that are not labeled as “non-staining.”
- failure to support furniture with floor protectors that are at least one
inch in diameter, made of non-staining felt or non-pigmented hard
plastic, rest flat on the floor and are replaced regularly.
- Mannington does not approve the use of steam based cleaners for
hardwood floors.
• The Limited Warranties do not cover fading or discoloration from heat or
sunlight.
• Wood is a natural product, Mannington will not guarantee match of
color, grain, or gloss of any plank replaced for any reason.
• For purposes of the Limited ULTRAWEAR
®
Finish Warranty for
Residential Use, “wear through” means complete loss of the
Mannington wear layer.
• The Limited Warranties do not cover variations of color, shade or texture
of the floor you purchase from those shown on samples or photographs.
• Use of Mannington Hardwoods flooring in environments that are
excessively dry, excessively humid, or prone to dramatic variations in
humidity may result in small cracks in the planks which may affect your
floor’s finish. This condition, known as “checking,” is not covered by the
Limited Warranties.
• The Limited Lifetime Subfloor Bond Warranty does not apply unless the
subfloor is visually dry at the time of installation and does not have a
history of moisture problems.
MANNINGTON FLOOR CARE INSTRUCTIONS
• Wood flooring performs best in climate-controlled interior environments.
A permanent HVAC unit must be operational in order to provide
consistent room temperature between 60° and 80°F (16° to 27°C) and
a humidity level of 35% to 50%. Temperature and humidity must be
controlled for the life of the flooring.
• Sweep or vacuum regularly, since built-up grit can damage the finish and
surface of hardwood. The vacuum head must be a brush or felt type.
Be certain the wheels of the vacuum are clean and do not damage the
finish. Do not use a vacuum with a beater bar head.
• Remove spills promptly using a soft cloth and cleaning products
recommended by Mannington.
• Never mop or flood your floor with water or other products. This can
severely damage the flooring.
• The use of Mannington maintenance and floor-care products is highly
recommended.
• Do not use oil soaps, liquid or paste wax products or other household
cleaners that contain citrus oil, tung oil or ammonia.
• Keep pet’s nails trimmed and paws clean and free of dirt, gravel, grease,
oil and stains.
• Use a dolly and protective sheets of plywood when moving heavy objects.
• Make certain furniture casters and floor protectors are clean and
operate properly (a minimum of 1” continuous width is recommended).
• Remove shoes with spiked or damaged heels before walking on the floor.
• Exposure to the sun and UV rays accelerates the oxidation and aging of
hardwood and fabrics. This causes the stain and/or hardwood to fade
and/or change color. We recommended you rearrange rugs or furniture
periodically so the floor ages evenly.
• Your floor will wear more evenly if you use area rugs in heavily traveled
areas and pivot-points (i.e. stair landings, room entries, etc.).
• Use dirt-trapping walk-off mats at all exterior doors to keep sand, dirt,
grit, grease and oil outside.
HARDWOOD FLOORS Residential Warranties and Floor Care 02/19