Specifications

Multiplex Company, Inc.
Illustrated Fittings and Hardware Catalog
1
00218013 Revision C (KAK) 7 August, 2000
Terms and Conditions Affecting Customer
Purchase Orders, Shipments of Materials, and
Ordering Parts
How to order
For prompt service and shipment, contact your
nearest Multiplex Company Stocking Distributor. A
listing of the stocking distributors can be obtained
by contacting Multiplex Company, Inc.
(636)256-7777. To ensure prompt processing of your
orders, list each item separately, taking care to
specify quantity, the Multiplex part number and
description of each item ordered. Faster service can
be obtained in the future by listing your system
below.
Model Number ____________________________
Serial Number ____________________________
Date of Installation ________________________
Local Authorized
Stocking Distributor _______________________
Terms
Terms of NET 30 days will be extended to those
customers of known and acceptable financial
standing. All other orders must be accompanied by
check or will be shipped C.O.D. Please send all credit
information directly to our controller. Taxes imposed
by any present or future federal, state, or local laws,
if paid by us, will be charged to purchaser. Sales or
use taxes shall be in addition to prices quoted unless
an appropriate Tax Exemption Certificate is
furnished. Prices and terms, designs, materials,
specifications, weights and dimensions for
equipment or parts are subject to change without
notice.
Method of shipment
All merchandise is priced F.O.B. factory. All
shipments are carefully packed and labeled to
prevent damage or loss. Crates, boxes and cartons
used are of approved weight and strength. Orders
not routed by the purchaser will be shipped at our
discretion via the best method possible without any
liability on our part for such selection.
Purchaser pick-up
Service parts
Orders must be received at least 24 hours prior to
personal pick-up.
How to cancel an order
Multiplex will not accept the cancellation of any
order for special or proprietary equipment or parts
unless we receive payment of reasonable charges
based on expenses already incurred and
commitments made by Multiplex.
Damaged and lost shipments
The responsibility of Multiplex Co., Inc. ceases upon
acceptance of the products being shipped in good
condition by the carrier. Any damage or loss
sustained in shipment should be reported to the
delivering carrier immediately. The carrier is
responsible for all shipments. If you receive a
damaged shipment, ask the carriers agent for a
claim form and have the carrier prepare an
inspection report, a copy of Multiplexs invoice, the
freight bill, and a letter estimating the cost of repair
or replacement must be submitted to the carrier
before they can process your claim. Compare the
number of cartons received against the number of
cartons listed on our packing list or Bill of Lading. If
they do not agree, be sure to note the shortage on
the delivery receipt before accepting delivery and
signing the delivery of the specified number of
cartons. UPS shipments are insured individually and
UPS will replace all merchandise that is lost. Notify
us immediately if you wish to trace merchandise
lost in transit.
Return of merchandise
No merchandise is to be returned without our
approval. The purchaser must prepay the freight
for all returned goods. After receiving our approval,
all merchandise must be returned to our factory at
250 Old Ballwin Road, St. Louis, Missouri 63021.
Multiplex is not responsible for merchandise
returned to any location other than our factory.
The merchandise authorized to be returned must
be in new, unused condition and in its original carton
with all original packaging.
A credit will be allowed amounting to the original
selling price or current selling price, whichever is
lower, less a 15% restocking charge, with a minimum
charge of $25.00 for each return to cover cost of
receiving, inspection, testing, repackaging, and
processing all documents.
Replacement parts purchased for
out-of-warranty equipment
These parts will be repaired or replaced on an even
exchange basis (no labor allowance) during the 90
day period following shipment from our factory.
Replacement procedure
Prior approval must be received from Multiplex
before a unit, motor compressor and/or components
may be returned for replacement or repair. Any unit
or component returned, freight collect, will be
refused and returned to sender.
Multiplex will not accept any used equipment for
credit. The minimum invoice charge is $25.00 per
order.