Installation Guide

Part Number STH14 9/10 125
Troubleshooting
This Troubleshooting section has been developed to
assist you in determining what the probable cause for
any particular problem you may experience with your
ice/beverage system could be. It then advises of the
proper corrective action to be taken to remedy that
problem.
Because of the ever present danger from electrical
shock, and the existence of high pressure water and
gas on the system, it is strongly recommended that
only qualified service personnel perform actual
repairs.
Checklist
If a problem arises during operation of your dispenser,
follow the checklist below. Routine adjustments and
maintenance procedures are not covered by the
warranty.
Problem Possible Cause To Correct
Dispenser will not
dispense ice (and
NO SOUNDS are
heard when
machine is
activated)
No power Check electrical connection.
Loose wire in
electrical system
Thoroughly check all wire
connections.
Dispenser
overloaded with ice
Remove ice from dispenser until
unit will operate.
Motor not working Check thermally protected
motor. Replace motor or
capacitor if necessary.
Dispenser will not
dispense ice
(motor runs but no
ice movement is
heard in bin)
No ice in bin Fill dispenser with ice.
Door not opening Check rocking chute
mechanism or electric solenoid
operation.
Paddle wheel pin
slipped from the
paddle wheel
Replace paddle wheel pin.
Excessive
clustering or
bridging of ice
Loaded ice not
broken up. (Caution:
Super cooled ice is
not covered by the
warranty.)
Break ice clusters before
manually filling the dispenser.
(See ice recommendations.)
Excessive water
spilling from the ice
machine
Adjust ice machine to eliminate
water spillage.
Poorly adjusted ice
machine
Adjust ice machine to eliminate
large waffle shapes.
Extremely low usage
of the dispenser
Lower the ice level in the bin.
STH14.book Page 125 Thursday, September 23, 2010 3:35 PM