Warranty

Responsibility of the customer under this Limited Warranty:
- Strict adherence to the maintenance checks and schedule with proof of scheduled maintenance service required by an
authorized dealer or qualified mechanic.
- Maintenance services are not covered under warranty.
- It is the customer’s responsibility to deliver the machine in question to our service premises or to the premises of our
appointed dealer at the customer’s expense for replacement or repair as applicable.
Claim Procedure:
- Contact MAKINEX by phone or email informing us of the problem or defect with the equipment.
- Once the extent of the claim has been assessed, we retain the right to compensate the customer for such defect, or
repair (parts & labor), or replace the machine under warranty.
- All warranties will be carried out by MAKINEX authorized staff or appointed dealers at a premises to be determined by
the Manufacturer.
- It is the responsibility (and cost) of MAKINEX or our appointed dealer to return the machine to be repaired or replaced
under warranty to the customer- this is valid for domestic territories only (e.g. machine purchased in USA will
repaired/replaced under warranty and returned to the USA customer. Machine purchased in Canada will be repaired/ or
replaced under warranty and returned to the Canadian customer etc.)
- Warranty calls will only be carried out by our representatives and not via customer’s choice of repairer. We will not
accept back charges for any work not carried out by our representatives, or accept any charges due to equipment being
un-operational for any reason even during its warranty period.
WARRANTY CONTACT INFORMATION:
UNITED STATES
Tel 1-855-MAKINEX (625-4639)
Fax 1-855-625-4639
b.hicks@makinex.com
p.maginnis@makinex.com
811 N. Catalina Avenue
Suite 1310
Redondo Beach, CA 90277
SERVICE & PART ORDERING
For service and ordering parts, please call
USA: 1-855-MAKINEX (625-4639)
Or your nearest MAKINEX retailer.
We have very knowledgeable, experienced staff to assist you with help and advice.