User's Guide

Chapter
4: Supports and Service
Fl
ashForge team is on standby and ready to help you with any challenges you may have with
your WHITESMITH. If the issues or questions are not covered in this User Guide, you can
seek for solutions on our official website or contact us via telephone.
There are solutions and instructions to common issues that can be found in our knowledge
base. Have a look first as most basic questions are answered there.
www.FlashForge.com
The FlashForge support team can be reached by e-mail or phone between the working hours
of 8:00 a.m. to 5:00 p.m. PST Monday through Saturday. In case you contact us during off-duty
time, your inquiry will be answered the following business day.
Note: Because of changing different filament the extruder maybe blockaded. It’s not owing to
quality issue, and outside the scope of 400 hours life. If users encounter this problem, please
contact our after-sale department and finish clean work according to their instruction.
Tel： [phone]
QQ： 2850862986 2850863000 2853382161
Email：[e-mail]
ADD：No. 518, Xianyuan Road, Jinhua, Zhejiang, China.
W
hen contacting support, please have your serial number ready. The serial number is a
bar code on the back of your WHITESMITH.
S/N: FFAD******