Other Content

Page 3 of 4 MAHLE Clevite Inc. HV Warranty Policy
If there are any doubts regarding what components are needed for analysis, contact MAHLE Clevite Inc. (See below)
B) PARTS MUST BE ACCOMPANIED BY THE FOLLOWING INFORMATION:
1. Clear and legible copies of all work orders and receipts for parts for the original engine build when MAHLE Clevite
Inc. Heavy Duty parts were first installed.
2. Clear and legible copies of all work orders and receipts for parts, or a detailed estimate of the parts and labor
required for the repairs following the engine failure. Labor hours, hourly rate and an itemized list of parts must be
included.
3. A completely filled out “Request for Analysis of Used Products” form (Form CEP-LC-A). Give as much detail as
possible regarding the circumstances of the failure including a description of engine operating symptoms prior to
failure. ATTACH ADDITIONAL PAGES IF NECESSARY. PLEASE TYPE OR PRINT LEGIBLY.
4. Mail the original copy of the “Request for Analysis of Used Products” form to MAHLE Clevite Inc. Warranty Dept. at
the address shown at the top of the request form. Also include a copy with the shipment of parts.
C) Parts returned for warranty analysis must be carefully packed and protected from shipping damage. Parts damaged in
handling due to improper packing will be denied warranty consideration.
D) SHIP WARRANTY MATERIAL PREPAID to the appropriate address shown at the top of the “Request for Analysis of Used
Products” form for the product brand being returned. Freight charges plus a handling fee will be debited to the Heavy
Duty Distributor’s account for any collect shipments.
E) Ship only warranty material and only one warranty return in a shipment. Do not combine warranty material with the
shipment of any other return goods. Do not list more than one warranty claim per request form.
F) WARRANTY CLAIMS FOUND TO BE INCOMPLETE OR IMPROPERLY SUBMITTED WHEN REVIEWED BY MAHLE Clevite Inc.
WILL BE SET ASIDE AND NO ACTION WILL BE TAKEN UNTIL THE NECESSARY ADDITIONAL PARTS AND / OR PAPERWORK
ARE RECEIVED. MAHLE Clevite Inc. will inform the MAHLE Clevite Inc. Heavy Duty Distributor responsible for the claim
by letter of the additional parts or information needed to process the claim. If no response is received within 30 days,
a follow-up letter will be sent. If no response is received within 15 days after the follow-up letter, the claim will be
dropped and the returned goods discarded.
G) Following an evaluation of the parts and information submitted, MAHLE Clevite Inc. will make final determination of the
cause of failure. MAHLE Clevite Inc. will provide a report of its findings to the Distributor for all claims determined to be
non-warrantable. Evaluation and settlement of warranty claims will be based on the parts and information submitted.
MAHLE Clevite Inc. cannot be held responsible for inaccuracies resulting from a lack of parts or information. If repair
costs are not specified in the case of a warrantable claim, credit for the MAHLE Clevite Inc. parts purchased will be the
extent of the credit allowed. Depending on the nature of the failure, it may be necessary to subject the returned parts to
chemical and / or metallurgical tests.
ge n e r a L
MAHLE Clevite Inc. will make every effort possible to give each and every warranty claim prompt, fair and equitable
consideration. Response time will vary depending on the complexity of the analysis required and the completeness of the
information submitted. Extra care and effort expended in preparing parts and information for submission of a warranty claim
will serve to improve the response time. Claims submitted in a careless and incomplete manner will lead to delays and
customer dissatisfaction.
If in doubt regarding any details concerning submission of warranty material, contact your MAHLE Clevite Inc. Representative,
or MAHLE Clevite Inc. Warranty Department as listed in the next section.