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Page 2 of 4 MAHLE Clevite Inc. HV Warranty Policy
All payments made for warranties accepted under this policy shall be in the form of a merchandise credit. Owner shall not
be permitted to request any other form of payment.
MAHLE Clevite Inc. is not responsible for failures resulting from owner, operator or third party abuse or neglect including,
but not limited to engine operation without adequate lubricant or coolant, over or under-fueling, over-speeding, lack of
proper maintenance to cooling, lubrication or air intake systems, improper storage, starting, warm-up, run-in or shutdown
procedures or the continued operation of an engine after the first sign of a malfunction.
MAHLE Clevite Inc. is not responsible for failures resulting from improper installation or repair procedures, alteration
or the misapplication of parts, or use in engines modified for competition or levels of performance beyond the engine
manufacturers original specifications.
The warranties set forth herein are the sole warranties made by MAHLE Clevite Inc. No agent or sales representative of
MAHLE Clevite Inc. shall have the authority to modify the terms expressed herein.
oW n e r re s P on s ib i L i t i e s
Owner is responsible for proper operation and maintenance of the engine in accordance with the engine manufacturer’s
published operation and maintenance manuals. It shall be the obligation of the Owner to provide to MAHLE Clevite Inc.
satisfactory evidence of compliance with the engine manufacturer’s published operation and maintenance manuals. OWNER
MUST FOLLOW THE PRESCRIBED CLAIM PROCEDURE INITIATED BY NOTIFYING MAHLE CLEVITE INC. OR THE MAHLE CLEVITE
INC. DISTRIBUTOR RESPONSIBLE FOR THE SALE OF THE PARTS WITHIN 30 DAYS OF ANY FAILURE SUSPECTED TO BE
WARRANTABLE; otherwise any claim that Owner may have shall be deemed waived.
Owner is responsible for delivery of the engine to the repair location. All towing and storage charges will be the responsibility
of Owner.
Owner is responsible for the cost of all repairs to items other than the engine in which the parts were installed. Owner is
responsible for the cost of all repairs to the engine which is not required as a direct result of a warrantable failure or not
otherwise reimbursable under this warranty.
Owner is responsible for lodging, meals and incidental expenses incurred by Owner or his agents occurring as a result of a
warrantable failure. Owner is responsible for all down time and business costs or losses resulting from a warrantable failure.
Wa r r a n t y CL a i m Pr o C e D u r e
The following procedure must be followed in strict detail to obtain prompt, complete and accurate evaluation of a warranty
claim. Failure to adhere to the specified procedure will lead to delays and may result in refusal of the claim.
Only parts which have actually been assembled into an engine will be considered for warranty evaluation. Any parts which
are alleged defective due to handling damage, packaging errors, wrong parts, etc. must be returned separately for credit and
should not be submitted as warranty material.
A) ALL WARRANTY CLAIMS MUST BE PROCESSED THROUGH THE SELLING MAHLE CLEVITE INC. AUTHORIZED HEAVY DUTY
DISTRIBUTOR WITHIN 30 DAYS OF THE DATE OF FAILURE. IT IS THE RESPONSIBILITY OF THE AUTHORIZED HEAVY DUTY
DISTRIBUTOR TO SEE THAT ALL OF THE PARTS AND PAPERWORK ARE SUBMITTED.
In a great many cases the cause of failure may not be readily detectable solely by examination of only the failed parts.
For this reason the remaining parts from the set must be submitted with the failed parts. In the case of a crankshaft
bearing failure, all rod and main bearings should be returned. In a cam bearing failure, all cam and main bearings
should be returned. Because shipping costs for cylinder components may be significant, the selling MAHLE Clevite Inc.
authorized Heavy Duty Distributor should inform MAHLE Clevite Inc.’s Warranty Department of the nature of any claim
involving cylinder components and request instructions regarding what components are required for analysis. In all
cases, the returned parts must be marked to identity the position in which they were installed during engine operation.